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Multi-Tech Systems ISI5634PCI/4/8 manual Tech Support, Recording ISI5634PCI Information

Models: ISI5634PCI/4/8

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Tech Support

Chapter 5—Warranty, Service, and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800- 972-2439. Please fill out the information below and have it available when you call. If you require service, the tech support specialist will advise you in Multi-Tech's service procedure (see Service section in this chapter).

Recording ISI5634PCI Information

Please fill in the following information on your Multi-Tech product. This will help tech support in answering your questions.

Serial No.: _______________________________________

Firmware Version: _________________________________

Driver Version: ____________________________________

Operating System: _________________________________

COM Port #: ______________________________________

Please note the status of your ISI5634PCI card before calling tech support (e.g., screen messages, diagnostic test results, problems with a specific application, etc.). Use the space below to note status:

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

_____________________________________________________

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Multi-Tech Systems ISI5634PCI/4/8 manual Tech Support, Recording ISI5634PCI Information

Contents

ISI5634PCI/4/8 User Guide P/N S0000109, Revision D User Guide Model ISI5634PCI/4/8Record of Revisions Revision Description TRADEMARKSChapter 2-Hardware Installation ContentsInstall ISI5634PCI card WITHOUT auxiliary module Install ISI5634PCI card WITH auxiliary moduleLINUX -- Dial-in configuration LINUX Driver installation and loadingLINUX-RPM Pre-Installation Issues LINUX-RPM -- Dial-in configurationChapter 1-Introduction and Description ISI5634PCI Modems IntroductionChapter 1-Introduction and Description IntelligentSerialInterfaceISI5634PCI Applications How to Use This Manual82006501 TR29.2 Proposed Class 2 Fax Command Reference Manual What Is in Your Modem Package?S0000099 Voice +V Commands Developer’s Guide Related ManualsTechnical Specifications Computer RequirementsPhysical/Electrical/Environmental Chapter 2-Hardware Installation Hardware Installation Procedures Safety Warnings TelecomInstalling the ISI5634PCI card WITHOUT the auxiliary module Introduction8. Fasten the retaining bracket to computer chassis and replace cover Installing the ISI5634PCI card WITH the auxiliary module Mounting posts Mounting screws11. Fasten the retaining bracket to computer chassis and replace cover Chapter 3 - Software/Driver Installation Installing ISI5634PCI Software for Windows Introduction1. Shut down Windows 2000 and turn off the PC 3. Turn on the PC and start Windows ISI5634PCI/4/8 User Guide Chapter 3-Software/Driver Installation 8. The Driver File Search Results screen appearsClickNext 9. A progress screen will appear briefly while files are being copiedISI5634PCI/4/8 User Guide 10. A completion screen will appear ClickFinish12. The Install Hardware Device Drivers screen appears ISI5634PCI/4/8 User Guide ClickNext16. Driver installation for the ISI5634PCI card is complete Chapter 3-Software/Driver InstallationClickFinish ISI5634PCI for Windows 2000 Installing Modems to COM Ports 1. Go to Start Settings Control Panel Phone and Modem Options2. The Location Information screen appears 6. The Add/Remove Hardware Wizard screen will appear 8. The Install New Modem screen will appear 7. The Install from Disk screen will appearHighlight “ISI5634PCI -8 PCI 56K Modem.” Click Next ISI5634PCI/4/8 User Guide10. A progress screen will appear as modem installation begins 9. The ‘Install New Modem - port list’ screen will appearChapter 3-Software/Driver Installation ClickNextISI5634PCI/4/8 User Guide 12. A completion screen will appear ClickFinish1. Go to Start Settings Control Panel Remove ISI5634PCI Driver Windows2. ClickonAdd/RemoveHardware.ClickNext ment Software server OSs only ISI5634PCI for Windows 2000 Installing ISI ManageInstalling the ISI5634PCI Card in Windows NT 3.51/4.0 6. The Select Network Adapter dialog box appears. Click Have Disk ClickAddISI5634PCI/4/8 User Guide 9. The ISI Cards dialog box appears. Click Add Page Installing Modems to COM Ports in Windows NT 4. The Install New Modem - Models dialog box appears 6. After the modems install to the ports, click Finish to return to the General tab 9. The Remote Access Setup dialog box appears. Click Add 12. When all modems have been added, click Continue ISI5634PCI Software Installation Procedure for Windows 95/98/Me Removing ISI5634PCI Driver in Windows NT 3.51/4.03. Select Multi-Tech 4, 8, 16-port ISI Card, and then click Remove 6. Follow either 6A or 6B, but not both 11. When prompted to restart your computer, click Yes and click OK 9. Under Select Type of Card, do not check the Install ISA Card boxClickNext 10. A completion screen appears ISI5634PCI/4/8 User Guide14. When asked for the location at which Windows 95/98/Me should search for the new driver, check Specify a Location and enter the path file directory location of the driver ISI5634PCI/4/8 User Guide Chapter 3-Software/Driver Installation Installing Modems to COM Ports in Win 95 /98/MeClick Next. The modems will be installed to the designated COM ports Chapter 3-Software/Driver Installation 6. After the modem installs to the port, click Finishto the last three modem ports of the ISI5634PCI-4, OR to the last seven modem ports of the ISI5634PCI-8ISI5634PCI/4/8 User Guide Removing the ISI5634PCI Driver Windows 95/98/Me NetWare Driver InstallationConfiguring Ports for NetWare Connect SCO Open Server 5 Driver InstallationRemoving the Driver Novell To install from CD-ROM To format a floppy disk for SCO5To untar the driver file and copy files onto floppy disk 3. Select Install New To install driver from floppy diskMultiTech Installation Script 1. This text appears on the screen basename Length is one to four characters basename prefixboard numberport letterPrinter base name selected ttylbx Activating Ports in SCO Open ServerLinux Driver for ISI5634PCI-4/8 LINUX Pre-Installation IssuesRemoving the Driver SCO Open Server enable ttyl1ALINUX Copying the driver from the media LINUX Copying and untarring the driver from CD-ROMLINUX Copying and untarring the driver from a floppy Steps for copying the driver from a floppy LINUX Driver installation and loadingLINUX Verifying the ports LINUX Setting the baud rateLINUX TTY Devices Created by the Drivers LINUX -- PPP setup LINUX -- Dial-in configurationFor ISI5634PCI-8 cards 8 ports Devices mapped for modem cards ISI5634PCI-4 and ISI5634PCI-8 cardsRemoving the ISI Driver Linux MiscellaneousRedHat Linux 6.2/7.0 RPM Drivers for ISI5634PCI-4/8 Server Cards LINUX-RPM Pre-Installation IssuesLINUX-RPM Copying the driver from the media LINUX-RPM Copying the driver from CD-ROMLINUX-RPM Copying the driver from a floppy The ISI driver .rpm file can be copied from a DOS formatted floppy using the mcopy command if the mtools have been installedSteps for copying the driver from a floppy 5a. For RPM version LINUX-RPM TTY Devices Created by the Drivers LINUX-RPM Verifying the portsLINUX-RPM -- PPP setup LINUX-RPM -- Dial-in configurationChapter 3-Software/Driver Installation For ISI5634PCI-8 cards 8 portsCommands Installing and Configuring Your SoftwareRemoving the ISI Driver Linux-RPM NumberFor a Macintosh, the initialization should include the &D0 command References ISI5634PCI User GuideThe World Wide Web Chapter AT Commands, S-Registers, & Result CodesISI5634PCI/4/8 User Guide AT CommandsRepeatLastCommand AT Command SummaryCommunicationStandardSetting AttentionCodeDial Carrier ControlDial string modifiers ATDT1028806127853500$123456789EchoCommandModeCharacters Command DS=y Dial Stored Telephone NumberERROR Echo Online Data CharactersResult Codes Enable/Disable Return Online to Data ModeModulationHandshake Pulse DialingRead Register Value Set Register ValueTone Dialing ResultCodeFormatLong Space Disconnect ModemResetV.32 Auto Retrain Command X n Result Code SelectionNote See also the Z command LoadFactorySettingsData Carrier Detect DCD Control DataTerminalReadyDTRControlFlow Control Selection Auxiliary Relay ControlCommunicationsMode AsynchronousCommunicationsModeDisplay Current Settings V.54 Test CommandsCommand &Wn Store Current Configuration Select Stored Configuration for Hard ResetSelect Maximum MNP Block Size Command &Zy=xStore Dialing CommandTransmit Break ModemPortFlowControlOnline command mode. The modem receives a \Bn Break ControlInactivityTimer Error Correction Mode Selectioning the value of S30 Protocol Result CodeCommand %DCnATCommandControl Command %Cn Data Compression ControlXON/XOFFPass-Through Data Calling ToneCommand %En FallbackandFallForwardControl after power-upCommand +ES=n EnableSynchronousBufferedMode Command #CBAn Callback AttemptsCommand #CBF? Callback Failed Attempts Display Command #CBDn Callback DelayCommand #CBFR Callback Failed Attempts Reset Command #CBIn Callback Inactivity TimerCommand #CBSn Callback Enable/Disable Callback Security ResetEnterSetupPassword Store Setup PasswordCommand %%%ATcrRemote ConfigurationEscape Sequence Controlling DTMF Functionality with the command +FCLASS=I ~ AT+FCLASS=8 OKR is RingAbout DTMF S-Registers Page 0 = maximum modem speed When 56K auto is disabled, fallback to For testing and debugging onlyEnables/disables V.32bis start-up auto the S36 and S48 configuration settingsRing signal detected Command executedInvalid command Busy signal detectedConnected at 48000 bps, 56K rate DELAYEDConnected at 50000 bps, 56K rate Connected at 52000 bps, 56K rateChapter Warranty, Service, and Tech SupportSoftware User License Agreement Licensee agrees to implement sufficient security measures to protect Multi-Tech Systems’, Inc. proprietary interests and not to allow the use, copying or transfer by any means, other than in accordance with this agreement On-Line Warranty Registration Limited WarrantyRecording ISI5634PCI Information Tech SupportAbout the Internet ServiceAppendices Appendix A-Regulatory Information FCC Regulations for Telephone Line Interconnection9. This equipment should not be used on party lines or coin lines Class A Statement Industry CanadaFCC Part Canadian Limitations Notice Ringer Equivalence Number Fax Branding Statement EMC, Safety and R&TTE Directive ComplianceInternational Modem Restrictions New Zealand Telecom Warning NoticeISI4608 Owners Manual Index Symbols IndexISI5634PCI/4/8 User Guide Index ISI5634PCI/4/8 User Guide Index ISI5634PCI/4/8 User Guide Index ISI5634PCI/4/8 User Guide