Tech Support | Multi-Tech Systems ISI5634PCI/4/8 manual

Chapter 5—Warranty, Service, and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800- 972-2439. Please fill out the information below and have it available when you call. If you require service, the tech support specialist will advise you in Multi-Tech's service procedure (see Service section in this chapter).

Recording ISI5634PCI Information

Please fill in the following information on your Multi-Tech product. This will help tech support in answering your questions.

Serial No.: _______________________________________

Firmware Version: _________________________________

Driver Version: ____________________________________

Operating System: _________________________________

COM Port #: ______________________________________

Please note the status of your ISI5634PCI card before calling tech support (e.g., screen messages, diagnostic test results, problems with a specific application, etc.). Use the space below to note status:

_____________________________________________________

_____________________________________________________

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_____________________________________________________

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Multi-Tech Systems ISI5634PCI/4/8 manual Tech Support, Recording ISI5634PCI Information

Contents

ISI5634PCI/4/8 User Guide User Guide Model ISI5634PCI/4/8 Contents 102 RedHat Linux 6.2/7.0 RPM Drivers for104 105 Introduction and Description ISI5634PCI Modems Introduction Introduction and Description IntelligentSerialInterface ISI5634PCI Applications How to Use This Manual Related Manuals What Is in Your Modem Package?Full User Guide on CD-ROM Following related manuals are available on request Computer Requirements Technical SpecificationsPhysical/Electrical/Environmental Pentium- based PC or compatible with PCI Bus Architecture Hardware Installation Safety Warnings Telecom Hardware Installation ProceduresInstalling the ISI5634PCI card Without the auxiliary module Hardware Installation Installing the ISI5634PCI card with the auxiliary module Mounting screws ISI5634PCI/4/8 User Guide Software/Driver Installation Shut down Windows 2000 and turn off the PC Installing ISI5634PCI Software for Windows Software/Driver Installation ISI5634PCI/4/8 User Guide Driver File Search Results screen appears Completion screen will appear ClickFinish Install Hardware Device Drivers screen appears Times for the ISI5634PCI-8 or Times for the ISI5634PCI-4Select Search for a suitable driver ... and click Next ClickNext Driver installation for the ISI5634PCI card is complete ISI5634PCI for Windows 2000 Installing Modems to COM Ports Click Have Disk Add/Remove Hardware Wizard screen will appear ISI5634PCI/4/8 User Guide Software/Driver Installation ISI5634PCI/4/8 User Guide Remove ISI5634PCI Driver Windows ISI5634PCI/4/8 User Guide Installing the ISI5634PCI Card in Windows NT 3.51/4.0 Select Network Adapter dialog box appears. Click Have Disk ClickAdd Software/Driver Installation ISI5634PCI/4/8 User Guide Installing Modems to COM Ports in Windows NT Install New Modem Models dialog box appears Software/Driver Installation ISI5634PCI/4/8 User Guide Software/Driver Installation Removing ISI5634PCI Driver in Windows NT 3.51/4.0 To complete an uninstall, reboot your computerNetwork dialog box appears. Click the Adapters tab Turn off the PC Follow either 6A or 6B, but not both ISI5634PCI/4/8 User Guide Page ISI5634PCI/4/8 User Guide Installing Modems to COM Ports in Win 95 /98/Me ISI5634PCI/4/8 User Guide Software/Driver Installation ISI5634PCI/4/8 User Guide Removing the ISI5634PCI Driver Windows 95/98/Me NetWare Driver Installation Configuring Ports for NetWare Connect SCO Open Server 5 Driver InstallationRemoving the Driver Novell To format a floppy disk for SCO5 To install from CD-ROMTo untar the driver file and copy files onto floppy disk # cd Enter To install driver from floppy disk Select Install NewHighlight driver file from local host and select Continue MultiTech Installation Script This text appears on the screen Basename prefixboard numberport letter ISI5634PCI/4/8 User Guide Ttylbx Activating Ports in SCO Open Server Linux Pre-Installation Issues Linux Driver for ISI5634PCI-4/8Removing the Driver SCO Open Server Linux Copying the driver from the media Issued from time to timeLinux Copying and untarring the driver from CD-ROM Linux Copying and untarring the driver from a floppy Steps for copying the driver from a floppy Linux Driver installation and loading Linux Setting the baud rate Linux Verifying the portsTo view busy IRQs, enter Linux TTY Devices Created by the Drivers For the ISI5634PCI-4, it uses the followingFor the ISI5634PCI-8, it uses the following Linux -- Dial-in configuration Linux -- PPP setupFor ISI5634PCI-4 cards 4 ports Miscellaneous Removing the ISI Driver LinuxTo load the driver manually, use insmod Mount the CD-ROM using this command LINUX-RPM Pre-Installation IssuesLINUX-RPM Copying the driver from the media LINUX-RPM Copying the driver from CD-ROM List the RPM files on the CD-ROM using this command ls For RPM version 6.2, issue the commandFor RPM version 7.0, issue the command Software/Driver Installation LINUX-RPM TTY Devices Created by the Drivers LINUX-RPM Verifying the ports LINUX-RPM -- PPP setup LINUX-RPM -- Dial-in configuration Commands Installing and Configuring Your SoftwareRemoving the ISI Driver Linux-RPM Number Software/Driver Installation References ISI5634PCI User GuideWorld Wide Web Chapter AT Commands RepeatLastCommand AT Command SummaryCommunicationStandardSetting Answer Carrier Control DialATDT1028806127853500$123456789 EchoCommandModeCharacters Command DS=y Dial Stored Telephone NumberEcho Online Data Characters HookControl Result Codes Enable/Disable Return Online to Data ModeModulationHandshake Pulse Dialing Read Register Value Set Register ValueTone Dialing ResultCodeFormat ModemReset Long Space DisconnectAuto Retrain Data Carrier Detect DCD Control LoadFactorySettingsDataTerminalReadyDTRControl 22bis Guard Tone Control Flow Control Selection Auxiliary Relay ControlCommunicationsMode AsynchronousCommunicationsMode Display Current Settings Test CommandsCommand &Wn Store Current Configuration Select Stored Configuration for Hard Reset Select Maximum MNP Block Size Command &Zy=xStore Dialing CommandTransmit Break ModemPortFlowControl Break Control Error Correction Mode Selection InactivityTimerProtocol Result Code Command %DCnATCommandControl Command %Cn Data Compression ControlXON/XOFFPass-Through Data Calling Tone Command +ES=n EnableSynchronousBufferedMode Command %En FallbackandFallForwardControlCommand #CBAn Callback Attempts DTR Dialing Command #CBF? Callback Failed Attempts Display Command #CBDn Callback DelayCommand #CBFR Callback Failed Attempts Reset Command #CBIn Callback Inactivity Timer Command #CBSn Callback Enable/Disable Callback Security ResetEnterSetupPassword Store Setup Password Mostly to issue hangup command +++ATHcr Controlling Dtmf Functionality with the command +FCLASS=Command %%%ATcrRemote ConfigurationEscape Sequence Remote modem. The remote configuration escape Digit Low High About Dtmf Registers Decimal 255 Disables, 1-255 enables Modulation Disables remote configurationTimer. See also the \T command A negotiation failure when error = reserved = maximum modem speed= 1200/75 bps = 300 bps = enable S43 decimal Is also disabled = disableFor certain types of connections S89 seconds 255 Sets the length of time in the off-line Verbose Description Result Codes Blacklisted Dialed number is blacklisted Delayed Warranty, Service, and Tech Support Software User License Agreement 103 On-Line Warranty Registration Limited Warranty Recording ISI5634PCI Information Tech Support About the Internet Service Appendices 108 800328-9717 Woodale Drive612785-3500 Fax612785-9874 Class a Statement Industry CanadaFCC Part Canadian Limitations Notice Ringer Equivalence Number Fax Branding Statement EMC, Safety and R&TTE Directive Compliance International Modem Restrictions New Zealand Telecom Warning Notice 114 Index Index 117 118 119 120 121 122