Troubleshooting the DiVitas Client | Nokia DOC-CLIENT-UG-207

Troubleshooting the DiVitas Client

Upgrading the DiVitas Client

Troubleshooting the DiVitas Client

The DiVitas Client offers several tools to assist the system administrator in troubleshooting the software. If the user notices any unusual behavior, the upload log utility allows the client to upload logs from the client to the server. Similarly, the archive log utility allows the user to save log files on the client for later analysis, so log files can be saved even during a loss of connectivity.

Uploading Logs from the DiVitas Client

The Upload Log feature allows users to upload a dynamic set of log files to the DiVitas Server for later review by a system administrator. To upload the client log files to the DiVitas Server, simply select Options > Upload Log from the home screen.

Up to 300 logs can be stored on the phone, uploaded to the server, and accessed through the DiVitas Server GUI. Once this 300-log threshold has been reached, successive log files (on the phone) will overwrite the oldest log files. In other words, the 301st log will overwrite the 1st log file.

Archiving Logs on the Phone’s Memory Card

The DiVitas Client supports the ability to archive a set of log files on the phone's memory card. This feature lets DiVitas users take a snapshot of the current logs and preserve them in the phone’s memory card, thus preventing them from being overwritten by newer and continuously-generated log files. This tool can prove invaluable when the Upload Logs feature cannot function – perhaps due to a loss of connectivity. To use the archive log utility, simply select Options > Archive log.

Archived files are named according to timestamp and should be accessed by the system administrator by pressing the Nokia menu button and navigating to the following folder: Office > File Mgr. > select the Memory Card icon (see below) > scroll down to DVLogs > DVLogArchives.

DiVitas Client User Guide for Nokia E and N Series Phones, v2.7

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Nokia DOC-CLIENT-UG-207 manual Troubleshooting the DiVitas Client, Uploading Logs from the DiVitas Client

Contents

DiVitas Client User Guide for Nokia E and N Series Disclaimer Copyright and Confidentiality Notice DiVitas Product Documentation About This Book 650 625-1900 or support@divitas.com Typographical ConventionsTerminology Technical Support Contents Accessing Voicemail Setting Up Your Mailbox Checking Your Voicemail DiVitas Client User Guide for Nokia E and N Series Phones Getting Started Installing the DiVitas Client onto the Handset Installing the DiVitas Client Overview Details DiVitas Sign-in Logging Into the DiVitas Client Changing Your DiVitas Client Password DiVitas Home Screen GSM / Battery StatusPresence Status Locking Calls to a Specific Network Call Medium For more information, see Instant Messaging on Recent Calls Call Log Icons Indicator Description Accessing Help or Version Information Slider Models Locking the Keypad When the DiVitas Client Is ActiveMinimizing the DiVitas Client Non-slider Models Exiting the DiVitas Client Exiting the DiVitas Client Presence Presence Indicators Changing Your Presence Selecting Another Status Message Changing Status Messages Select Options Personal message Edit message Changing the Text of a Status Message Making a Call Accessing the DiVitas Dialer Screen DiVitas Dialer screen with an Active Call on WiFi Dial by Selecting a Contact Dial by Typing the Phone NumberDial from the Messaging Screen Selecting Ring Tones Answering a CallDial by Selecting a DiVitas Call Log Entry Redial the Last Number Dialed Enabling and Disabling Call Waiting Ending a CallSelect Options End Select Transfer To contact. The Contacts lists is displayed Placing a Call on HoldTransferring a Call Transferring a Call by Selecting a Contact Select Transfer To number Enabling the LoudspeakerMuting the Microphone Transferring a Call by Typing the Number Muting the Microphone Placing a Second Call Managing Multiple CallsSelect Options New call Swapping Calls Call Audio Select Options Toggle call Toggling a Call Between the Handset and an IP Desk Phone Canceling a Toggle Request Star Codes for Common Features Conferencing Setting Up a 3-Way Conference Call Parties Ready To Conference Starting the Conference Live Conference Muting a Conference Leaving the Conference without ending it Breaking To a Single Conference Participant Ending the Conference Participating In a Scheduled Conference CallJoining a Conference Conference Options Leaving a Conference Displaying the DiVitas Contacts List Contacts Select Options Add this contact Searching the DiVitas Directory and Adding DiVitas ContactsAdding an IVR Number to the Contacts List Select the By name or By extension Filtering the Contacts List Locating a Contact via Quick Search Calling or Sending a Message to a Contact Select Presence Watch presence Disabling the Presence Indicator for a ContactSelect Options Send message Select Options Presence Don’t watch Disabling the Presence Indicator for a Contact Using the Call Log Dialing a Logged Number Accessing the Call Log ScreensDeleting a Call from the Call Log GSM Where Calls Are Logged Where Calls Are Logged Adding a Network Contact Instant Messaging Chat Window Sending a New Message Sending a Message to a Network Contact New Message Displayed in Pop-up Window Viewing and Replying to a Message Messaging Screen Deleting a Conversation Managing Multiple ConversationsSelect Options Delete conversation Deleting a Conversation Voicemail Indicator Accessing Voicemail Options Call Options Delete Options Delete All Playing Voicemail MessagesVoicemail Message Options Options Download and play Playback Options Saving a MessageOptions Pause / Resume Saving a Message Force calls via DiVitas Phone SettingsAuto-start DiVitas Client Privacy statement Save passwordBillable events notice Global data roaming Network SettingsPresence data Connection status Access point preferences Network Settings Network Settings Upgrading the DiVitas Client Verifying Proper Firmware Prior to Installing Client Https//server-ipaddr-or-FQDN/hsimg Alternative Client Installation Method Install DiVitasPhone? message appears Install DiVitasPhone? Message Entering DiVitas Client Configuration Settings DiVitas Client Configuration Settings Upgrading the DiVitas Client Select Yes to begin the upgrade Adding a Shortcut to the Active-Standby Screen Adding a Shortcut to the DiVitas ClientSelect Back Back Back Exit Active-Standby Screen Programming the Own Key Menu Tools Own key Uploading Logs from the DiVitas Client Troubleshooting the DiVitas ClientArchiving Logs on the Phone’s Memory Card Select Options Remove Uninstalling the DiVitas Client Select Options Call voicemail Signing In to the DiVitas Server Voicemail SystemSigning In from Your Extension Signing In from Another Device Voicemail Options Voicemail Options Voicemail Options Describes the voicemail greetings you can customize Setting Up Your Mailbox Changing Your Name Changing Your Voicemail Password Customizing Your Voicemail Greetings Checking Your Voicemail Saving a Message Rewinding or Fast Forwarding Forwarding a Message Checking Your Voicemail