208, Communication, No Unit Operation | Panasonic DP-6020, DP-3520

Troubleshooting

Mode	Symptom		Possible Cause / Action	Page

	No dial tone	1.	Check the connection of the telephone line.	215
		2.	Check the telephone line.

	No auto answer	1.	Check the connection of the telephone line.	215
		2.	Check the Reception mode setting.	32
		3.	If the Fax Parameter No. 013 (AUTO JOURNAL PRINT) is
Communication			set to "Valid" (default setting) and the machine is printing
Communication			the received document(s) from memory, which also
			the received document(s) from memory, which also
			happens to be the 200th transaction, the machine will not
			auto answer until the Transaction Journal completes
			printing.

	Cannot transmit or	An information code will be shown on the display. Refer to the		209
	receive	information code table to find out the trouble.

No Unit Operation	No unit operation	To reset the machine, turn-off the Power Switch for a few		12
No Unit Operation		seconds then turn it on again.
		seconds then turn it on again.

208

Image 208

Panasonic DP-6020, DP-3520, DP-4520 appendix 208, Communication, No Unit Operation

Contents

Internet Fax Features Appendix User Information Internet Parameters See Useful Office Functions FacsimileInternet Fax Document Distribution System Table of Contents Password Communications PIN Code AccessProgram Keys Confidential Mailbox Internet Fax Features Setting Your Machine Printing Journals and Lists Troubleshooting 207 Problem SolvingAppendix Safety Information Safety Information Safety Information Connecting the Cables For DP-3510/3520/4510/4520/6010/6020 For DP-2310/3010 Control Panel Control Panel Memo Loading Documents How to Load DocumentsSending Non-Standard Size Documents General Description Basic Transmission SettingsContrast Resolution 600 dpi Original Text/Photo OthersSending 2-Sided Originals Verification Stamp Set the Send Mode or Resolution Send ModeSending Documents Select the Modes Select either Address Book Dialing or Manual Number Dialing Telephone numbers or EmailAddresses should be registered Advance. See Searching and Editing the Address Book Flatbed ScanningYou can search and edit an Address Book entry as follows Email Header Memory Transmission Receive Stop Rotated Transmission Sided Transmission ReceivingRotation XMT Fax Parameter No Rotation XMT set to Duplex Scan 2-Sided Original on the Basic Menu Key, and adjust the Monitor volume On-Hook DialingOn-Hook Dialing For On-Hook Dialing, follow the steps below Dial by using any one of the following methods Transmission ReservationTo reserve your machine for sending the urgent documents Documents Make sure the document is on the ADF To cancel the direct transmission reservationThen remove the document from the ADF Automatic Redialing RedialingManual Redialing Automatic Reception Receiving DocumentsManual Reception When the telephone rings, lift the handset. See note To receive documents manuallyDocument Hang up the telephone Selecting the Print Reduction Mode Print ReductionAutomatic Reduction Fixed Reduction Receiving Oversize Documents Transmitted Document Received Document Substitute Memory Reception Setting the Mode Setting Mode SettingHow to change the Mode Setting Mode Setting Features Print OUT Batch Transmission Delayed Batch TransmissionReal-Time Batch Transmission Timer Controlled Communications Deferred Transmission Enter the start time from the keypad and press OK Use a 4-digit, 24-hour clockEx 2 3 3 0 1130 p.m. and OK Dial by any combination of the following methods Deferred Polling Stations Address Book Dialing up to 200 stations Polling Preparing to be Polled Enter a 4-digit polling password and then press OK Polling Poll Documents from Another Station Machine has a password Program Keys Setting for Group DialingTo set a Program Key for Group Dialing Clear Enter a Key Name up to 15 characters and press OK Enter the Program Name up to 15 characters and press Setting for Program DialEx PRO.POLL and press Enter the Program Key Name up to 15 characters and press To change the setting of Group Dialing Editing for Group Dialing Enter the new Key Name up to 15 characters and press OK Ex NEW Group and press OK To erase the settings in a Program Key Erasing the Program Key SettingsPress the Program key you want to erase Ex PRO.POOL Confidential Mailbox Confidential MailboxCompatibility with Other Machines Enter a 4-digit Confidential Code and press Ex 2 2 3 3 and press Dial by any one of the following methods Mode Setting POLLING/ADV.COMM Mailbox Polling Explanation of Contents Sample CONF. RCV Report Storing a Confidential Document in Your Machines Mailbox Fax Parameter No CONF. Polled File Save is changed to Valid Mailbox Delete File Delete All Files? Setting of Routing, Forwarding or Relaying Sub-AddressingCompatibility with Other Machines Sub-Addressing Transmission Methods Enter the telephone number, press Setting the Sub-Address into a Address Book NumberThen enter the Sub-address Add Telephone Number Enter Name Using the Address Book Dialing Numbers Sending a Fax with Sub-AddressOperation is the same as for normal dialing Place originals face up on the ADF. or Use Using Manual Number DialingTo separate the Telephone number and the Sub-address Using Sub-Address Temporarily SUB Address Transmit Enter the Password max 20 digits and then press Using the Fax Cover Sheet Fax Cover Sheet Cover Sheet is not attached Cover Sheet is attached Dial the stations you wish to send the documents to Fax Cover Sheet Sample Password Communications To set transmission password and parameter Setting Password TransmissionInput identification code and press Password is not checked Password is checked Fax Parameters Select And Press OK Password-Transmit Setting Password Reception To set receiving password and parameter Enter a 4-digit Receiving Password and press Ex 1 2 3 4 and press Using Password Transmission Using Password Reception Setting the RCV To Memory Password Receive To Memory Receive To Memory Setting RCV To Memory MMM-dd-yyyy Ready To Fax Printing Documents Ledger Printing Documents PIN Code Access Selecting the Access Method Prefix or SuffixInput identification code and press OK Or to scroll the display to the desired Fax PIN Code Access Dialing with a PIN Code Dialing mode Setting the Selective Reception Selective Reception Selective Reception Activating the Department Code Feature Department Code Department Code Sending Document with Department Code Mode Setting Print OUT Printing a Department Code Journal Sample Department Code Journal / Originated Calls Sample Department Code Journal / Received Calls Edit File Mode Printing or Viewing a File List 100 Sample File List 101 Changing the Start Time or the Station of a FileSelect the file that you want to change and press Enter a new start time and press 102 103 Deleting a FileTo delete the file in memory, follow the steps below Select the file that you want to delete and press 104 Printing Out a File Adding Documents into a File 105To add documents into the file, follow the steps bellow Retry an Incomplete File 106Select the file that you want to retry Function Smtp Server Setup POP3 Client Setup Pre Installation Information107 Setup as Smtp Mail Server 108 Setup as POP3 Client 109Email Transmission from your machine to a PC Email reception from a PC to your machine 110 Start 111 Internet Communication Features 112Internet Fax Transmission Internet Fax Delivery Notice MDN 113 Direct Smtp Direct Ifax XMT 114 Internet Mail Reception 115 Inbound Routing Dynamic Host Configuration Protocol Dhcp Smtp Authentication116 Fax Forward 117 Lightweight Directory Access Protocol LdapRelayed Transmission 118 Important Information Sending a Document to a PC via LAN 119Internet Relayed Transmission 120 Setting the User Internet ParametersUser Parameters To advance to the next parameter, press Cancel 121Enter the Smtp Server Name and press OK Press Stop to return to standby To return to or Setting the Internet Parameters Setting the User Parameters for the LAN Interface122 Parameter Comments Contact your Network Administrator for this Information 123 124 Sending Documents via LANManual Email Addressing Enter the correct character Ex abc@panasonic.com 125 See note Ex abc panasonic.com Address Book Email Addressing 126Press the key name for the desired station Ex Panasonic 127 128 Multi Email Station Addressing Broadcasting 129 Internet Fax Ledger Size Document Transmission 130 To send with reduction, follow the steps below Change the File Format and File Name 131Platen Glass Ex Panasonic 132Documents is stored into memory and with a file number Returned Email 133Failure Report Sample User unknown Using a Mailing List 134 Receiving Documents via LAN 135Internet Fax Received on a PC 136 Internet Fax Received on a PC Setting the POP Parameters 137Receiving Email from a POP Server To set the above POP parameters, follow the steps below 138 Parameter 139 Select the desired setting and pressTo return to standby Unattended Reception from the POP Server 140Manual Reception from the POP Server Setting the POP Email Retrieval Key 141 142 Using the POP Email Retrieval Key 143Press the Program key programmed for POP Retrieval Key Ex POP1 Displayed 144On the server, then receive and print the email 145 Setting the Sender SelectionSender Selection 146 Select the Sender Selection Key No ~24 147 Max characters and press OKTo record another User Name, repeat Steps 6 to To return to standby, press Stop 148 Sending Document with Sender Selection 149 Printing the Sender Selection List 150 Sender Selection List User Name Email Address 151 Setting the Routing ParametersInbound Routing 152 Inbound Routing 153 Characters Selecting whether to add to the favorites 154Then enter a Numeric ID TSI up to 20 characters Setting Fax Forward 155Fax Forward Address Book See 156 Fax Forward Using Document Distribution System 157 158 To disable this feature, follow the steps belowIfax Return Receipt Select the desired setting and press 159 160 Relayed TransmissionExample 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay Transmission 161 Relay Network 4 are sample settings for the Sample Network shown in Figure 162 Setting Up Your Machine as an Internet Relay Station 163 Setting Up Your Machine for Relayed Transmission 164Programming the End Receiving Station into your Auto Dialer Enter the telephone number Select the favorite setting 165 166 London RLY Sending Documents via Internet Relay 167To a Location That Has a Pre-programmed Relay Station 168 169 170 171 Sending Documents from a PC to a G3 Fax Machine 172 173 Printouts and ReportsRelay XMT Report COMM. Journal Transmission Journal 174 Sample Relayed Transmission Notification Email to a Manager Setting the Dialing Method Tone or Pulse 175 Setting the Monitor Volume Adjusting the Volume176 Setting the User Parameter 177 178 11 OK 179 Address Book 180Adding Address Book Dialing Numbers 181 182 183 To change the settings of a Speed dialing numberEditing the Address Book Then enter a new station name. See note 184Then enter a new key name. See note 185 To erase an entry from the Address Book 186Enter the station you wish to erase Ex Sales Dept 187 188 Setting the Fax ParametersCustomizing Your Machine Cancel to return to or press 189See pages 190 to Ex On = Factory default setting Parameter Setting Comments190 Fax Parameter Table 191 027 Setting Comments 192Parameter Invalid 193 145 194 Originator Mode Setting Select Mode 195 196 197 Journals and ListsTransaction Journal To print a Journal 198 XMT 199 Sample Transaction Journal 200 Communication Journal COMM. Journal 201Sample COMM. Journal 202 203 Address Book List 204 Sample Address Book List Group and Program List 205Sample Program List 206 Fax Parameter ListTo Print a Fax Parameter List Sample Fax Parameter List Troubleshooting If You Have Any of These ProblemsMode Symptom Possible Cause / Action 207 Communication 208No Unit Operation Information Codes 209Info Meaning Possible Action Code 210 211 Verification Stamp 212For DP-3510/3520/4510/4520/6010/6020 To remove the Stamp Reinstall the Stamp Assembly 213 214 For DP-2310/3010 To remove the Stamp 215 Checking the Telephone Line 216 217 SpecificationsFor G3 Facsimile 218 For Internet Fax Email 219 FCC Notice for User in USA Example of Header Format LOGO, ID Number setting 220 221 222 Avis 223 Glossary 224 225 226 227 228 229 230 ITU-T Image No 231 Numerics Setting Up Your Machine as an 232Page Warranty For Service, Call