Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DP-6020, DP-3520, DP-4520 appendix 208, Communication, No Unit Operation

Models: DP-3520 DP-4520 DP-6020

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Page 208

Troubleshooting

Mode	Symptom		Possible Cause / Action	Page

	No dial tone	1.	Check the connection of the telephone line.	215
		2.	Check the telephone line.

	No auto answer	1.	Check the connection of the telephone line.	215
		2.	Check the Reception mode setting.	32
		3.	If the Fax Parameter No. 013 (AUTO JOURNAL PRINT) is
Communication			set to "Valid" (default setting) and the machine is printing
Communication			the received document(s) from memory, which also
			the received document(s) from memory, which also
			happens to be the 200th transaction, the machine will not
			auto answer until the Transaction Journal completes
			printing.

	Cannot transmit or	An information code will be shown on the display. Refer to the		209
	receive	information code table to find out the trouble.

No Unit Operation	No unit operation	To reset the machine, turn-off the Power Switch for a few		12
No Unit Operation		seconds then turn it on again.
		seconds then turn it on again.

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Page 208

Image 208

Panasonic DP-6020, DP-3520, DP-4520 appendix 208, Communication, No Unit Operation

Contents

Internet Fax Features AppendixUser Information Internet Parameters SeeUseful Office Functions FacsimileInternet Fax Document Distribution SystemTable of Contents Password Communications PIN Code AccessProgram Keys Confidential MailboxInternet Fax Features Setting Your Machine Printing Journals and ListsTroubleshooting 207 Problem SolvingAppendix Safety Information Safety Information Safety Information Connecting the Cables For DP-3510/3520/4510/4520/6010/6020For DP-2310/3010 Control Panel Control Panel Memo Loading Documents How to Load DocumentsSending Non-Standard Size Documents General Description Basic Transmission SettingsContrast Resolution 600 dpiOriginal Text/Photo OthersSending 2-Sided Originals Verification StampSet the Send Mode or Resolution Send ModeSending Documents Select the ModesSelect either Address Book Dialing or Manual Number Dialing Telephone numbers or EmailAddresses should be registered Advance. SeeSearching and Editing the Address Book Flatbed ScanningYou can search and edit an Address Book entry as follows Email Header Memory Transmission ReceiveStop Rotated Transmission Sided Transmission ReceivingRotation XMT Fax Parameter No Rotation XMT set to Duplex Scan 2-Sided Original on the Basic MenuKey, and adjust the Monitor volume On-Hook DialingOn-Hook Dialing For On-Hook Dialing, follow the steps belowDial by using any one of the following methods Transmission ReservationTo reserve your machine for sending the urgent documents DocumentsMake sure the document is on the ADF To cancel the direct transmission reservationThen remove the document from the ADF Automatic Redialing RedialingManual Redialing Automatic Reception Receiving DocumentsManual Reception When the telephone rings, lift the handset. See note To receive documents manuallyDocument Hang up the telephoneSelecting the Print Reduction Mode Print ReductionAutomatic Reduction Fixed ReductionReceiving Oversize Documents Transmitted Document Received DocumentSubstitute Memory Reception Setting the Mode Setting Mode SettingHow to change the Mode Setting Mode Setting Features Print OUT Batch Transmission Delayed Batch TransmissionReal-Time Batch Transmission Timer Controlled Communications Deferred TransmissionEnter the start time from the keypad and press OK Use a 4-digit, 24-hour clockEx 2 3 3 0 1130 p.m. and OK Dial by any combination of the following methodsDeferred Polling Stations Address Book Dialing up to 200 stations Polling Preparing to be PolledEnter a 4-digit polling password and then press OK PollingPoll Documents from Another Station Machine has a password Program Keys Setting for Group DialingTo set a Program Key for Group Dialing Clear Enter a Key Name up to 15 characters and press OKEnter the Program Name up to 15 characters and press Setting for Program DialEx PRO.POLL and press Enter the Program Key Name up to 15 characters and press To change the setting of Group Dialing Editing for Group DialingEnter the new Key Name up to 15 characters and press OK Ex NEW Group and press OKTo erase the settings in a Program Key Erasing the Program Key SettingsPress the Program key you want to erase Ex PRO.POOL Confidential Mailbox Confidential MailboxCompatibility with Other Machines Enter a 4-digit Confidential Code and press Ex 2 2 3 3 and pressDial by any one of the following methods Mode Setting POLLING/ADV.COMM Mailbox Polling Explanation of Contents Sample CONF. RCV ReportStoring a Confidential Document in Your Machines Mailbox Fax Parameter No CONF. Polled File Save is changed to Valid Mailbox Delete File Delete All Files? Setting of Routing, Forwarding or Relaying Sub-AddressingCompatibility with Other Machines Sub-Addressing Transmission MethodsEnter the telephone number, press Setting the Sub-Address into a Address Book NumberThen enter the Sub-address Add Telephone Number Enter Name Using the Address Book Dialing Numbers Sending a Fax with Sub-AddressOperation is the same as for normal dialing Place originals face up on the ADF. orUse Using Manual Number DialingTo separate the Telephone number and the Sub-address Using Sub-Address Temporarily SUB Address TransmitEnter the Password max 20 digits and then press Using the Fax Cover Sheet Fax Cover SheetCover Sheet is not attached Cover Sheet is attached Dial the stations you wish to send the documents toFax Cover Sheet Sample Password Communications To set transmission password and parameter Setting Password TransmissionInput identification code and press Password is not checked Password is checked Fax Parameters Select And Press OK Password-TransmitSetting Password Reception To set receiving password and parameterEnter a 4-digit Receiving Password and press Ex 1 2 3 4 and pressUsing Password Transmission Using Password Reception Setting the RCV To Memory Password Receive To MemoryReceive To Memory Setting RCV To Memory MMM-dd-yyyy Ready To FaxPrinting Documents LedgerPrinting Documents PIN Code Access Selecting the Access Method Prefix or SuffixInput identification code and press OK Or to scroll the display to the desired FaxPIN Code Access Dialing with a PIN Code Dialing mode Setting the Selective Reception Selective ReceptionSelective Reception Activating the Department Code Feature Department CodeDepartment Code Sending Document with Department Code Mode Setting Print OUT Printing a Department Code JournalSample Department Code Journal / Originated Calls Sample Department Code Journal / Received CallsEdit File Mode Printing or Viewing a File List100 Sample File List101 Changing the Start Time or the Station of a FileSelect the file that you want to change and press Enter a new start time and press102 103 Deleting a FileTo delete the file in memory, follow the steps below Select the file that you want to delete and press104 Printing Out a FileAdding Documents into a File 105To add documents into the file, follow the steps bellow Retry an Incomplete File 106Select the file that you want to retry Function Smtp Server Setup POP3 Client Setup Pre Installation Information107 Setup as Smtp Mail Server 108Setup as POP3 Client 109Email Transmission from your machine to a PC Email reception from a PC to your machine110 Start111 Internet Communication Features 112Internet Fax Transmission Internet Fax Delivery Notice MDN113 Direct Smtp Direct Ifax XMT114 Internet Mail Reception115 Inbound RoutingDynamic Host Configuration Protocol Dhcp Smtp Authentication116 Fax Forward117 Lightweight Directory Access Protocol LdapRelayed Transmission 118 Important InformationSending a Document to a PC via LAN 119Internet Relayed Transmission 120 Setting the User Internet ParametersUser Parameters To advance to the next parameter, press Cancel 121Enter the Smtp Server Name and press OK Press Stop to return to standby To return to orSetting the Internet Parameters Setting the User Parameters for the LAN Interface122 Parameter CommentsContact your Network Administrator for this Information 123124 Sending Documents via LANManual Email Addressing Enter the correct character Ex abc@panasonic.com125 See note Ex abc panasonic.comAddress Book Email Addressing 126Press the key name for the desired station Ex Panasonic 127 128 Multi Email Station Addressing Broadcasting129 Internet Fax Ledger Size Document Transmission130 To send with reduction, follow the steps belowChange the File Format and File Name 131Platen Glass Ex Panasonic 132Documents is stored into memory and with a file number Returned Email 133Failure Report Sample User unknown Using a Mailing List 134Receiving Documents via LAN 135Internet Fax Received on a PC 136 Internet Fax Received on a PCSetting the POP Parameters 137Receiving Email from a POP Server To set the above POP parameters, follow the steps below138 Parameter139 Select the desired setting and pressTo return to standby Unattended Reception from the POP Server 140Manual Reception from the POP Server Setting the POP Email Retrieval Key 141142 Using the POP Email Retrieval Key 143Press the Program key programmed for POP Retrieval Key Ex POP1Displayed 144On the server, then receive and print the email 145 Setting the Sender SelectionSender Selection 146 Select the Sender Selection Key No ~24147 Max characters and press OKTo record another User Name, repeat Steps 6 to To return to standby, press Stop148 Sending Document with Sender Selection149 Printing the Sender Selection List150 Sender Selection List User Name Email Address151 Setting the Routing ParametersInbound Routing 152 Inbound Routing153 CharactersSelecting whether to add to the favorites 154Then enter a Numeric ID TSI up to 20 characters Setting Fax Forward 155Fax Forward Address Book See156 Fax Forward Using Document Distribution System 157158 To disable this feature, follow the steps belowIfax Return Receipt Select the desired setting and press 159160 Relayed TransmissionExample 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay Transmission161 Relay Network4 are sample settings for the Sample Network shown in Figure 162Setting Up Your Machine as an Internet Relay Station 163Setting Up Your Machine for Relayed Transmission 164Programming the End Receiving Station into your Auto Dialer Enter the telephone numberSelect the favorite setting 165166 London RLYSending Documents via Internet Relay 167To a Location That Has a Pre-programmed Relay Station 168 169 170 171 Sending Documents from a PC to a G3 Fax Machine172 173 Printouts and ReportsRelay XMT Report COMM. Journal Transmission Journal174 Sample Relayed Transmission Notification Email to a ManagerSetting the Dialing Method Tone or Pulse 175Setting the Monitor Volume Adjusting the Volume176 Setting the User Parameter 177178 11 OK 179Address Book 180Adding Address Book Dialing Numbers 181 182 183 To change the settings of a Speed dialing numberEditing the Address Book Then enter a new station name. See note 184Then enter a new key name. See note 185 To erase an entry from the Address Book 186Enter the station you wish to erase Ex Sales Dept 187 188 Setting the Fax ParametersCustomizing Your Machine Cancel to return to or press 189See pages 190 to Ex On= Factory default setting Parameter Setting Comments190 Fax Parameter Table191 027Setting Comments 192Parameter Invalid193 145194 OriginatorMode Setting Select Mode 195196 197 Journals and ListsTransaction Journal To print a Journal198 XMT199 Sample Transaction Journal200 Communication Journal COMM. Journal 201Sample COMM. Journal 202 203 Address Book List204 Sample Address Book ListGroup and Program List 205Sample Program List 206 Fax Parameter ListTo Print a Fax Parameter List Sample Fax Parameter ListTroubleshooting If You Have Any of These ProblemsMode Symptom Possible Cause / Action 207Communication 208No Unit Operation Information Codes 209Info Meaning Possible Action Code 210 211 Verification Stamp 212For DP-3510/3520/4510/4520/6010/6020 To remove the Stamp Reinstall the Stamp Assembly 213214 For DP-2310/3010 To remove the Stamp215 Checking the Telephone Line216 217 SpecificationsFor G3 Facsimile 218 For Internet Fax Email219 FCC Notice for User in USAExample of Header Format LOGO, ID Number setting 220221 222 Avis223 Glossary224 225 226 227 228 229 230 ITU-T Image No231 NumericsSetting Up Your Machine as an 232Page Warranty For Service, Call