Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DP-4520, DP-3520, DP-6020 209, Information Codes, Info Meaning Possible Action Code

Models: DP-3520 DP-4520 DP-6020

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Page 209

Troubleshooting

Information Codes

When something unusual occurs, the display may show one of the Information Codes listed below. These will help you to identify and correct the problem.

Info.	Meaning			Possible Action	Page
Code	Meaning			Possible Action	Page
Code

030	Document is misfeeding.		1.	Reload the document properly.	17
			2.	Remove the document jam.
			3.	Adjust ADF.

031	Document is too long or jammed.		1.	Reload the document properly.	17
	Document length exceeds 78.8 inches (2 meters) in		2.	Remove the document jam.
	"Normal" and "Fine" mode only. The length limitation		3.	Add additional Flash Memory.
	for "Super Fine" and "600 dpi" mode, is subject to the
	available Memory size.
	Super Fine	600dpi
	(Max. Length)	(Max. Length)
	A4/Letter Width: 55 in (1400 mm)	24 in (600 mm)
	A3/Ledger Width : 39 in (990 mm)	17 in (430 mm)

061	ADF Door (Document Return Guide) is open.		Close the ADF Door.		--

400	During initial handshake, receiving station did not		1.	Check with the other party.	--
	respond or communication error occurred.		2.	Reload the document and send again.

401	Remote station required a Receiving Password to		Check the remote station.		--
	receive the document.
	Remote station does not have Confidential Mailbox.

402	During initial handshake, communication error		Reload the document and send again.		--
	occurred.

403	No polling capability at the remote side.		Ask remote side to set "POLLED=ON".		--

404/405	During initial handshake, communication error		Reload the document and send again.		--
	occurred.

406	Transmission Password does not match.		Check the password or the telephone number		77
	Receiving Password does not match.		in Address Book.		92
	Received from an unauthorized station in Selective
	Reception mode.

407	No confirmation from the receiving station for the		Wait a few minutes and send again.		--
	previous page sent.

408/409	Remote side confirmation of previous page is illegible.		Wait a few minutes and send again.		--

410	Communication aborted by the transmitting side.		Check with the other party.		--

411	Polling password does not match.		Check the polling password.		46

412	No data from the transmitting side.		Check with the other party.		--

414	Polling password does not match.		Check the polling password.		46

415	Polling transmission error.		Check the polling password.		46

416/417/	Received data has too many errors.		Check with the other party.		--
418/419

420/421	Machine goes to receiving mode, but receives no		1.	Remote side misdial.	--
	command from the transmitting side.		2.	Check with the other party.

422/427	Interface is incompatible.		Check with the other party.		--

430/434	Communication error occurred while receiving.		Check with the other party.		--

436/490	Received data has too many errors.		Check with the other party.		--

Problem Solving

Continued on the next page...	209

Image 209

Panasonic DP-4520, DP-3520, DP-6020 appendix 209, Information Codes, Info Meaning Possible Action Code

Contents

Appendix Internet Fax FeaturesInternet Parameters See User InformationFacsimile Useful Office FunctionsInternet Fax Document Distribution SystemTable of Contents PIN Code Access Password CommunicationsProgram Keys Confidential MailboxInternet Fax Features Printing Journals and Lists Setting Your MachineAppendix Problem SolvingTroubleshooting 207 Safety Information Safety Information Safety Information For DP-3510/3520/4510/4520/6010/6020 Connecting the CablesFor DP-2310/3010 Control Panel Control Panel Memo Sending Non-Standard Size Documents How to Load DocumentsLoading Documents Contrast Basic Transmission SettingsGeneral Description 600 dpi ResolutionOthers Original Text/PhotoSending 2-Sided Originals Verification StampResolution Send Mode Set the Send Mode orSending Documents Select the ModesTelephone numbers or Email Select either Address Book Dialing or Manual Number DialingAddresses should be registered Advance. SeeYou can search and edit an Address Book entry as follows Flatbed ScanningSearching and Editing the Address Book Email Header Receive Memory TransmissionStop Sided Transmission Receiving Rotated TransmissionRotation XMT Fax Parameter No Rotation XMT set to Duplex Scan 2-Sided Original on the Basic MenuOn-Hook Dialing Key, and adjust the Monitor volumeOn-Hook Dialing For On-Hook Dialing, follow the steps belowTransmission Reservation Dial by using any one of the following methodsTo reserve your machine for sending the urgent documents DocumentsThen remove the document from the ADF To cancel the direct transmission reservationMake sure the document is on the ADF Manual Redialing RedialingAutomatic Redialing Manual Reception Receiving DocumentsAutomatic Reception To receive documents manually When the telephone rings, lift the handset. See noteDocument Hang up the telephonePrint Reduction Selecting the Print Reduction ModeAutomatic Reduction Fixed ReductionTransmitted Document Received Document Receiving Oversize DocumentsSubstitute Memory Reception How to change the Mode Setting Mode SettingSetting the Mode Setting Mode Setting Features Print OUT Real-Time Batch Transmission Delayed Batch TransmissionBatch Transmission Deferred Transmission Timer Controlled CommunicationsUse a 4-digit, 24-hour clock Enter the start time from the keypad and press OKEx 2 3 3 0 1130 p.m. and OK Dial by any combination of the following methodsDeferred Polling Stations Address Book Dialing up to 200 stations Preparing to be Polled PollingPolling Enter a 4-digit polling password and then press OKPoll Documents from Another Station Machine has a password To set a Program Key for Group Dialing Setting for Group DialingProgram Keys Enter a Key Name up to 15 characters and press OK ClearEx PRO.POLL and press Setting for Program DialEnter the Program Name up to 15 characters and press Enter the Program Key Name up to 15 characters and press Editing for Group Dialing To change the setting of Group DialingEx NEW Group and press OK Enter the new Key Name up to 15 characters and press OKPress the Program key you want to erase Ex PRO.POOL Erasing the Program Key SettingsTo erase the settings in a Program Key Compatibility with Other Machines Confidential MailboxConfidential Mailbox Ex 2 2 3 3 and press Enter a 4-digit Confidential Code and pressDial by any one of the following methods Mode Setting POLLING/ADV.COMM Mailbox Polling Sample CONF. RCV Report Explanation of ContentsStoring a Confidential Document in Your Machines Mailbox Fax Parameter No CONF. Polled File Save is changed to Valid Mailbox Delete File Delete All Files? Sub-Addressing Setting of Routing, Forwarding or RelayingCompatibility with Other Machines Sub-Addressing Transmission MethodsThen enter the Sub-address Setting the Sub-Address into a Address Book NumberEnter the telephone number, press Add Telephone Number Enter Name Sending a Fax with Sub-Address Using the Address Book Dialing NumbersOperation is the same as for normal dialing Place originals face up on the ADF. orTo separate the Telephone number and the Sub-address Using Manual Number DialingUse SUB Address Transmit Using Sub-Address TemporarilyEnter the Password max 20 digits and then press Fax Cover Sheet Using the Fax Cover SheetDial the stations you wish to send the documents to Cover Sheet is not attached Cover Sheet is attachedFax Cover Sheet Sample Password Communications Input identification code and press Setting Password TransmissionTo set transmission password and parameter Fax Parameters Select And Press OK Password-Transmit Password is not checked Password is checkedTo set receiving password and parameter Setting Password ReceptionEx 1 2 3 4 and press Enter a 4-digit Receiving Password and pressUsing Password Transmission Using Password Reception Receive To Memory Setting the RCV To Memory PasswordReceive To Memory MMM-dd-yyyy Ready To Fax Setting RCV To MemoryLedger Printing DocumentsPrinting Documents Selecting the Access Method Prefix or Suffix PIN Code AccessInput identification code and press OK Or to scroll the display to the desired FaxPIN Code Access Dialing with a PIN Code Dialing mode Selective Reception Setting the Selective ReceptionSelective Reception Department Code Activating the Department Code FeatureDepartment Code Sending Document with Department Code Printing a Department Code Journal Mode Setting Print OUTSample Department Code Journal / Received Calls Sample Department Code Journal / Originated CallsPrinting or Viewing a File List Edit File ModeSample File List 100Changing the Start Time or the Station of a File 101Select the file that you want to change and press Enter a new start time and press102 Deleting a File 103To delete the file in memory, follow the steps below Select the file that you want to delete and pressPrinting Out a File 104To add documents into the file, follow the steps bellow 105Adding Documents into a File Select the file that you want to retry 106Retry an Incomplete File 107 Pre Installation InformationFunction Smtp Server Setup POP3 Client Setup 108 Setup as Smtp Mail Server109 Setup as POP3 ClientEmail Transmission from your machine to a PC Email reception from a PC to your machineStart 110111 112 Internet Communication FeaturesInternet Fax Transmission Internet Fax Delivery Notice MDNDirect Smtp Direct Ifax XMT 113Internet Mail Reception 114Inbound Routing 115Smtp Authentication Dynamic Host Configuration Protocol Dhcp116 Fax ForwardRelayed Transmission Lightweight Directory Access Protocol Ldap117 Important Information 118Internet Relayed Transmission 119Sending a Document to a PC via LAN User Parameters Setting the User Internet Parameters120 121 To advance to the next parameter, press CancelEnter the Smtp Server Name and press OK Press Stop to return to standby To return to orSetting the User Parameters for the LAN Interface Setting the Internet Parameters122 Parameter Comments123 Contact your Network Administrator for this InformationSending Documents via LAN 124Manual Email Addressing Enter the correct character Ex abc@panasonic.comSee note Ex abc panasonic.com 125Press the key name for the desired station Ex Panasonic 126Address Book Email Addressing 127 Multi Email Station Addressing Broadcasting 128Internet Fax Ledger Size Document Transmission 129To send with reduction, follow the steps below 130Platen Glass 131Change the File Format and File Name Documents is stored into memory and with a file number 132Ex Panasonic Failure Report Sample User unknown 133Returned Email 134 Using a Mailing ListInternet Fax Received on a PC 135Receiving Documents via LAN Internet Fax Received on a PC 136137 Setting the POP ParametersReceiving Email from a POP Server To set the above POP parameters, follow the steps belowParameter 138To return to standby Select the desired setting and press139 Manual Reception from the POP Server 140Unattended Reception from the POP Server 141 Setting the POP Email Retrieval Key142 143 Using the POP Email Retrieval KeyPress the Program key programmed for POP Retrieval Key Ex POP1On the server, then receive and print the email 144Displayed Sender Selection Setting the Sender Selection145 Select the Sender Selection Key No ~24 146Max characters and press OK 147To record another User Name, repeat Steps 6 to To return to standby, press StopSending Document with Sender Selection 148Printing the Sender Selection List 149Sender Selection List User Name Email Address 150Inbound Routing Setting the Routing Parameters151 Inbound Routing 152Characters 153Then enter a Numeric ID TSI up to 20 characters 154Selecting whether to add to the favorites 155 Setting Fax ForwardFax Forward Address Book See156 157 Fax Forward Using Document Distribution SystemIfax Return Receipt To disable this feature, follow the steps below158 159 Select the desired setting and pressRelayed Transmission 160Example 1 Internet Relay Transmission Example 2 Fax Server Intranet Relay TransmissionRelay Network 161162 4 are sample settings for the Sample Network shown in Figure163 Setting Up Your Machine as an Internet Relay Station164 Setting Up Your Machine for Relayed TransmissionProgramming the End Receiving Station into your Auto Dialer Enter the telephone number165 Select the favorite settingLondon RLY 166To a Location That Has a Pre-programmed Relay Station 167Sending Documents via Internet Relay 168 169 170 Sending Documents from a PC to a G3 Fax Machine 171172 Printouts and Reports 173Relay XMT Report COMM. Journal Transmission JournalSample Relayed Transmission Notification Email to a Manager 174175 Setting the Dialing Method Tone or Pulse176 Adjusting the VolumeSetting the Monitor Volume 177 Setting the User Parameter178 179 11 OKAdding Address Book Dialing Numbers 180Address Book 181 182 Editing the Address Book To change the settings of a Speed dialing number183 Then enter a new key name. See note 184Then enter a new station name. See note 185 Enter the station you wish to erase Ex Sales Dept 186To erase an entry from the Address Book 187 Customizing Your Machine Setting the Fax Parameters188 189 Cancel to return to or pressSee pages 190 to Ex OnParameter Setting Comments = Factory default setting190 Fax Parameter Table027 191192 Setting CommentsParameter Invalid145 193Originator 194195 Mode Setting Select Mode196 Journals and Lists 197Transaction Journal To print a JournalXMT 198Sample Transaction Journal 199200 Sample COMM. Journal 201Communication Journal COMM. Journal 202 Address Book List 203Sample Address Book List 204Sample Program List 205Group and Program List Fax Parameter List 206To Print a Fax Parameter List Sample Fax Parameter ListIf You Have Any of These Problems TroubleshootingMode Symptom Possible Cause / Action 207No Unit Operation 208Communication Info Meaning Possible Action Code 209Information Codes 210 211 For DP-3510/3520/4510/4520/6010/6020 To remove the Stamp 212Verification Stamp 213 Reinstall the Stamp AssemblyFor DP-2310/3010 To remove the Stamp 214Checking the Telephone Line 215216 For G3 Facsimile Specifications217 For Internet Fax Email 218FCC Notice for User in USA 219220 Example of Header Format LOGO, ID Number setting221 Avis 222Glossary 223224 225 226 227 228 229 ITU-T Image No 230Numerics 231232 Setting Up Your Machine as anPage For Service, Call Warranty