Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DP-6020, DP-3520, DP-4520 appendix 211

Models: DP-3520 DP-4520 DP-6020

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Page 211

Troubleshooting

Information Codes

Info.			Meaning	Possible Action	Page
Code			Meaning	Possible Action	Page
Code

718	Page Memory Overflow occurred while receiving			Check the document size and resolution.	--
	printing data. The paper size selected within your			Ask originator to re-send in a supported size
	application to print is larger than the paper size loaded			and resolution.
	in the cassette(s).

719	Received data via LAN is in a format that is not			Ask the originator to re-send with a supported	--
	supported.			file attachment format:
				* In a TIFF-F format.
				* Image data conforming to recording paper
				size.

720	Cannot connect to the POP Server. (Incorrect POP			Check the POP Server IP Address.	--
	Server IP Address) POP Server is down.			Contact the Network Administrator.

721	Cannot connect to the POP Server. (User Name or			Check the POP User Name and Password or	--
	Password error)			the APOP settings.
				Contact the Network Administrator.

722	Failed to obtain IP address from the DHCP server.			Check the 10Base-T/100Base-TX cable	12
				connection.
				Confirm that the Internet Parameter and the
				DHCP server are correctly configured before
				turning on or turning off the power.
				Contact the Network Administrator.

725	DNS Server connection timed out. DNS Server is			Check the DNS Server IP Address.	--
	down.			Contact the Network Administrator.

726	Received an error response from the DNS Server.			Check the POP Server Name.	--
				Check the SMTP Server Name.

728	The document was sent to the Internet Fax in an			Change the XMT File Format (Fax Parameter	195
	incompatible file format (PDF).			#177) to "TIFF".
	Note: PDF file format is only used when sending an
	Internet Fax to a PC (Network Scanning).

729	Failed to authenticate (SMTP AUTHENTICATION)			Check the SMTP AUTHENT. User Name and	195
	when connecting with the SMTP server.			Password.
				Contact the Network Administrator.

730	Cannot retrieve the Journal nor program the Internet			Check that the Fax Parameter No. 158 (PC	194
	Parameters and the Auto Dialer remotely via email			REMOTE UPDATE) is set to "2:Valid".
	from a PC.

731	The dialer buffer for manual dialing was full (70			Request the originator to re-send the Relay	--
	stations) when the Relay Transmission Request was			Transmission Request after the reserved
	received.			communication is finished.

800/814	Unit was requested to relay a document or			Check with the other party.	--
/816/825	Confidential Communication but has no capability.

815	Mailbox is full.			Install Optional Flash Memory Card.	--

870	Memory overflow occurred while storing documents			1. Transmit documents without storing into	29
	into memory for transmission.			memory.
				2. Install Optional Memory Card.



NOTE		1. After identifying the problem and verifying the recommended action, if the information Codes
NOTE			keep reoccuring or for help on Information Codes that appear on your machine but are not

			listed above, please contact your local Panasonic Authorized Dealer.
			(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
			Copier) )

Problem Solving

211

Image 211

Panasonic DP-6020, DP-3520, DP-4520 appendix 211

Contents

Appendix Internet Fax FeaturesInternet Parameters See User InformationDocument Distribution System Useful Office FunctionsFacsimile Internet FaxTable of Contents Confidential Mailbox Password CommunicationsPIN Code Access Program KeysInternet Fax Features Printing Journals and Lists Setting Your MachineTroubleshooting 207 Problem SolvingAppendix Safety Information Safety Information Safety Information For DP-3510/3520/4510/4520/6010/6020 Connecting the CablesFor DP-2310/3010 Control Panel Control Panel Memo Loading Documents How to Load DocumentsSending Non-Standard Size Documents General Description Basic Transmission SettingsContrast 600 dpi ResolutionVerification Stamp Original Text/PhotoOthers Sending 2-Sided OriginalsSelect the Modes Set the Send Mode orResolution Send Mode Sending DocumentsAdvance. See Select either Address Book Dialing or Manual Number DialingTelephone numbers or Email Addresses should be registeredSearching and Editing the Address Book Flatbed ScanningYou can search and edit an Address Book entry as follows Email Header Receive Memory TransmissionStop Duplex Scan 2-Sided Original on the Basic Menu Rotated TransmissionSided Transmission Receiving Rotation XMT Fax Parameter No Rotation XMT set toFor On-Hook Dialing, follow the steps below Key, and adjust the Monitor volumeOn-Hook Dialing On-Hook DialingDocuments Dial by using any one of the following methodsTransmission Reservation To reserve your machine for sending the urgent documentsMake sure the document is on the ADF To cancel the direct transmission reservationThen remove the document from the ADF Automatic Redialing RedialingManual Redialing Automatic Reception Receiving DocumentsManual Reception Hang up the telephone When the telephone rings, lift the handset. See noteTo receive documents manually DocumentFixed Reduction Selecting the Print Reduction ModePrint Reduction Automatic ReductionTransmitted Document Received Document Receiving Oversize DocumentsSubstitute Memory Reception Setting the Mode Setting Mode SettingHow to change the Mode Setting Mode Setting Features Print OUT Batch Transmission Delayed Batch TransmissionReal-Time Batch Transmission Deferred Transmission Timer Controlled CommunicationsDial by any combination of the following methods Enter the start time from the keypad and press OKUse a 4-digit, 24-hour clock Ex 2 3 3 0 1130 p.m. and OKDeferred Polling Stations Address Book Dialing up to 200 stations Preparing to be Polled PollingPolling Enter a 4-digit polling password and then press OKPoll Documents from Another Station Machine has a password Program Keys Setting for Group DialingTo set a Program Key for Group Dialing Enter a Key Name up to 15 characters and press OK ClearEnter the Program Name up to 15 characters and press Setting for Program DialEx PRO.POLL and press Enter the Program Key Name up to 15 characters and press Editing for Group Dialing To change the setting of Group DialingEx NEW Group and press OK Enter the new Key Name up to 15 characters and press OKTo erase the settings in a Program Key Erasing the Program Key SettingsPress the Program key you want to erase Ex PRO.POOL Confidential Mailbox Confidential MailboxCompatibility with Other Machines Ex 2 2 3 3 and press Enter a 4-digit Confidential Code and pressDial by any one of the following methods Mode Setting POLLING/ADV.COMM Mailbox Polling Sample CONF. RCV Report Explanation of ContentsStoring a Confidential Document in Your Machines Mailbox Fax Parameter No CONF. Polled File Save is changed to Valid Mailbox Delete File Delete All Files? Sub-Addressing Transmission Methods Setting of Routing, Forwarding or RelayingSub-Addressing Compatibility with Other MachinesEnter the telephone number, press Setting the Sub-Address into a Address Book NumberThen enter the Sub-address Add Telephone Number Enter Name Place originals face up on the ADF. or Using the Address Book Dialing NumbersSending a Fax with Sub-Address Operation is the same as for normal dialingUse Using Manual Number DialingTo separate the Telephone number and the Sub-address SUB Address Transmit Using Sub-Address TemporarilyEnter the Password max 20 digits and then press Fax Cover Sheet Using the Fax Cover SheetDial the stations you wish to send the documents to Cover Sheet is not attached Cover Sheet is attachedFax Cover Sheet Sample Password Communications To set transmission password and parameter Setting Password TransmissionInput identification code and press Fax Parameters Select And Press OK Password-Transmit Password is not checked Password is checkedTo set receiving password and parameter Setting Password ReceptionEx 1 2 3 4 and press Enter a 4-digit Receiving Password and pressUsing Password Transmission Using Password Reception Receive To Memory Setting the RCV To Memory PasswordReceive To Memory MMM-dd-yyyy Ready To Fax Setting RCV To MemoryLedger Printing DocumentsPrinting Documents Or to scroll the display to the desired Fax PIN Code AccessSelecting the Access Method Prefix or Suffix Input identification code and press OKPIN Code Access Dialing with a PIN Code Dialing mode Selective Reception Setting the Selective ReceptionSelective Reception Department Code Activating the Department Code FeatureDepartment Code Sending Document with Department Code Printing a Department Code Journal Mode Setting Print OUTSample Department Code Journal / Received Calls Sample Department Code Journal / Originated CallsPrinting or Viewing a File List Edit File ModeSample File List 100Enter a new start time and press 101Changing the Start Time or the Station of a File Select the file that you want to change and press102 Select the file that you want to delete and press 103Deleting a File To delete the file in memory, follow the steps belowPrinting Out a File 104Adding Documents into a File 105To add documents into the file, follow the steps bellow Retry an Incomplete File 106Select the file that you want to retry Function Smtp Server Setup POP3 Client Setup Pre Installation Information107 108 Setup as Smtp Mail ServerEmail reception from a PC to your machine Setup as POP3 Client109 Email Transmission from your machine to a PCStart 110111 Internet Fax Delivery Notice MDN Internet Communication Features112 Internet Fax TransmissionDirect Smtp Direct Ifax XMT 113Internet Mail Reception 114Inbound Routing 115Fax Forward Dynamic Host Configuration Protocol DhcpSmtp Authentication 116117 Lightweight Directory Access Protocol LdapRelayed Transmission Important Information 118Sending a Document to a PC via LAN 119Internet Relayed Transmission 120 Setting the User Internet ParametersUser Parameters Press Stop to return to standby To return to or To advance to the next parameter, press Cancel121 Enter the Smtp Server Name and press OKParameter Comments Setting the Internet ParametersSetting the User Parameters for the LAN Interface 122123 Contact your Network Administrator for this InformationEnter the correct character Ex abc@panasonic.com 124Sending Documents via LAN Manual Email AddressingSee note Ex abc panasonic.com 125Address Book Email Addressing 126Press the key name for the desired station Ex Panasonic 127 Multi Email Station Addressing Broadcasting 128Internet Fax Ledger Size Document Transmission 129To send with reduction, follow the steps below 130Change the File Format and File Name 131Platen Glass Ex Panasonic 132Documents is stored into memory and with a file number Returned Email 133Failure Report Sample User unknown 134 Using a Mailing ListReceiving Documents via LAN 135Internet Fax Received on a PC Internet Fax Received on a PC 136To set the above POP parameters, follow the steps below Setting the POP Parameters137 Receiving Email from a POP ServerParameter 138139 Select the desired setting and pressTo return to standby Unattended Reception from the POP Server 140Manual Reception from the POP Server 141 Setting the POP Email Retrieval Key142 Ex POP1 Using the POP Email Retrieval Key143 Press the Program key programmed for POP Retrieval KeyDisplayed 144On the server, then receive and print the email 145 Setting the Sender SelectionSender Selection Select the Sender Selection Key No ~24 146To return to standby, press Stop 147Max characters and press OK To record another User Name, repeat Steps 6 toSending Document with Sender Selection 148Printing the Sender Selection List 149Sender Selection List User Name Email Address 150151 Setting the Routing ParametersInbound Routing Inbound Routing 152Characters 153Selecting whether to add to the favorites 154Then enter a Numeric ID TSI up to 20 characters Address Book See Setting Fax Forward155 Fax Forward156 157 Fax Forward Using Document Distribution System158 To disable this feature, follow the steps belowIfax Return Receipt 159 Select the desired setting and pressExample 2 Fax Server Intranet Relay Transmission 160Relayed Transmission Example 1 Internet Relay TransmissionRelay Network 161162 4 are sample settings for the Sample Network shown in Figure163 Setting Up Your Machine as an Internet Relay StationEnter the telephone number Setting Up Your Machine for Relayed Transmission164 Programming the End Receiving Station into your Auto Dialer165 Select the favorite settingLondon RLY 166Sending Documents via Internet Relay 167To a Location That Has a Pre-programmed Relay Station 168 169 170 Sending Documents from a PC to a G3 Fax Machine 171172 Transmission Journal 173Printouts and Reports Relay XMT Report COMM. JournalSample Relayed Transmission Notification Email to a Manager 174175 Setting the Dialing Method Tone or PulseSetting the Monitor Volume Adjusting the Volume176 177 Setting the User Parameter178 179 11 OKAddress Book 180Adding Address Book Dialing Numbers 181 182 183 To change the settings of a Speed dialing numberEditing the Address Book Then enter a new station name. See note 184Then enter a new key name. See note 185 To erase an entry from the Address Book 186Enter the station you wish to erase Ex Sales Dept 187 188 Setting the Fax ParametersCustomizing Your Machine Ex On Cancel to return to or press189 See pages 190 toFax Parameter Table = Factory default settingParameter Setting Comments 190027 191Invalid Setting Comments192 Parameter145 193Originator 194195 Mode Setting Select Mode196 To print a Journal 197Journals and Lists Transaction JournalXMT 198Sample Transaction Journal 199200 Communication Journal COMM. Journal 201Sample COMM. Journal 202 Address Book List 203Sample Address Book List 204Group and Program List 205Sample Program List Sample Fax Parameter List 206Fax Parameter List To Print a Fax Parameter List207 TroubleshootingIf You Have Any of These Problems Mode Symptom Possible Cause / ActionCommunication 208No Unit Operation Information Codes 209Info Meaning Possible Action Code 210 211 Verification Stamp 212For DP-3510/3520/4510/4520/6010/6020 To remove the Stamp 213 Reinstall the Stamp AssemblyFor DP-2310/3010 To remove the Stamp 214Checking the Telephone Line 215216 217 SpecificationsFor G3 Facsimile For Internet Fax Email 218FCC Notice for User in USA 219220 Example of Header Format LOGO, ID Number setting221 Avis 222Glossary 223224 225 226 227 228 229 ITU-T Image No 230Numerics 231232 Setting Up Your Machine as anPage For Service, Call Warranty