Manuals / Panasonic / Computer Equipment / Fax Machine

Panasonic DP-3520, DP-6020, DP-4520 appendix 210

Models: DP-3520 DP-4520 DP-6020

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Page 210

Troubleshooting

Information Codes

Info.		Meaning	Possible Action	Page
Code		Meaning	Possible Action	Page
Code

456	•	Unit received a confidential document or was	1. Print a File List and check the contents.	99
		requested to be polled of a confidential document	2. Wait until unit finishes printing.
		under any of following conditions.
		1. Not enough space in memory to receive the
		confidential document.
		2. Confidential Mailbox is full.
		3. While printing received document.
	•	Unit was requested to relay a document.

492/493/	Communication error occurred while receiving.		Check with the other party.	--
494

495	Telephone line disconnected.		Check with the other party.	--

501/502/	Communication error occurred using the internal V.34		Check with the other party.	--
504	Modem.

540/541/	Communication error occurred while transmitting.		1. Reload the document and send again.	--
542/			2. Check with the other party.
543/544

550	Telephone line disconnected.		Check with the other party.	--

552/553/	Communication error occurred while receiving.		Check with the other party.	--
554/555

580	Sub-address transmission to a unit that has no Sub-		Check the remote station.	66
	address function.

581	Sub-address Password transmission to a unit that has		Check the remote station.	66
	no Password Sub-address function.

630	Redial was not successful due to a busy line.		Reload the document and send again.	--

631	During dialing, STOP was pressed.		Reload the document and send again.	--

634	Redial was not successful due to no response from		Check the telephone number and send again.	--
	the called station or wrong number dialed.
	Note: If busy tone was not detected, the machine will
		only redial once.

638	Power failure occurred during the communication.		Check the power cord and plug.	--

711	Incorrect LDAP settings.		Check the LDAP Server Name, LDAP Log in	122
			Name, LDAP password, LDAP Search Base.

712	Incorrect email address.		Check the registered email address.	--
			Check the IP Address of the SMTP Server
			with the Network Administrator.

714	Cannot Log on to the LAN.		Check the 10Base-T/100Base-TX cable	--
			connection. An unexpected LAN problem
			occurred. Contact the Network Administrator.

715	TCP/IP connection timed out.		Check the Internet Fax parameter settings.	--
			Verify the IP Address, Default Gateway IP
			Address, SMTP Server IP Address.

716	Cannot logon to the designated SMTP Server.		Check the SMTP Server IP Address setting.	--
			Contact the Network Administrator.

717	Incomplete SMTP Protocol transmission. SMTP		SMTP Server is defective.	--
	Server’s hard disk may be full.		Contact the Network Administrator.

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Image 210

Panasonic DP-3520, DP-6020, DP-4520 appendix 210

Contents

Internet Fax Features AppendixUser Information Internet Parameters SeeInternet Fax Useful Office FunctionsFacsimile Document Distribution SystemTable of Contents Program Keys Password CommunicationsPIN Code Access Confidential MailboxInternet Fax Features Setting Your Machine Printing Journals and ListsProblem Solving Troubleshooting 207Appendix Safety Information Safety Information Safety Information Connecting the Cables For DP-3510/3520/4510/4520/6010/6020For DP-2310/3010 Control Panel Control Panel Memo How to Load Documents Loading DocumentsSending Non-Standard Size Documents Basic Transmission Settings General DescriptionContrast Resolution 600 dpiSending 2-Sided Originals Original Text/PhotoOthers Verification StampSending Documents Set the Send Mode orResolution Send Mode Select the ModesAddresses should be registered Select either Address Book Dialing or Manual Number DialingTelephone numbers or Email Advance. SeeFlatbed Scanning Searching and Editing the Address BookYou can search and edit an Address Book entry as follows Email Header Memory Transmission ReceiveStop Rotation XMT Fax Parameter No Rotation XMT set to Rotated TransmissionSided Transmission Receiving Duplex Scan 2-Sided Original on the Basic MenuOn-Hook Dialing Key, and adjust the Monitor volumeOn-Hook Dialing For On-Hook Dialing, follow the steps belowTo reserve your machine for sending the urgent documents Dial by using any one of the following methodsTransmission Reservation DocumentsTo cancel the direct transmission reservation Make sure the document is on the ADFThen remove the document from the ADF Redialing Automatic RedialingManual Redialing Receiving Documents Automatic ReceptionManual Reception Document When the telephone rings, lift the handset. See noteTo receive documents manually Hang up the telephoneAutomatic Reduction Selecting the Print Reduction ModePrint Reduction Fixed ReductionReceiving Oversize Documents Transmitted Document Received DocumentSubstitute Memory Reception Mode Setting Setting the Mode SettingHow to change the Mode Setting Mode Setting Features Print OUT Delayed Batch Transmission Batch TransmissionReal-Time Batch Transmission Timer Controlled Communications Deferred TransmissionEx 2 3 3 0 1130 p.m. and OK Enter the start time from the keypad and press OKUse a 4-digit, 24-hour clock Dial by any combination of the following methodsDeferred Polling Stations Address Book Dialing up to 200 stations Polling Preparing to be PolledEnter a 4-digit polling password and then press OK PollingPoll Documents from Another Station Machine has a password Setting for Group Dialing Program KeysTo set a Program Key for Group Dialing Clear Enter a Key Name up to 15 characters and press OKSetting for Program Dial Enter the Program Name up to 15 characters and pressEx PRO.POLL and press Enter the Program Key Name up to 15 characters and press To change the setting of Group Dialing Editing for Group DialingEnter the new Key Name up to 15 characters and press OK Ex NEW Group and press OKErasing the Program Key Settings To erase the settings in a Program KeyPress the Program key you want to erase Ex PRO.POOL Confidential Mailbox Confidential MailboxCompatibility with Other Machines Enter a 4-digit Confidential Code and press Ex 2 2 3 3 and pressDial by any one of the following methods Mode Setting POLLING/ADV.COMM Mailbox Polling Explanation of Contents Sample CONF. RCV ReportStoring a Confidential Document in Your Machines Mailbox Fax Parameter No CONF. Polled File Save is changed to Valid Mailbox Delete File Delete All Files? Compatibility with Other Machines Setting of Routing, Forwarding or RelayingSub-Addressing Sub-Addressing Transmission MethodsSetting the Sub-Address into a Address Book Number Enter the telephone number, pressThen enter the Sub-address Add Telephone Number Enter Name Operation is the same as for normal dialing Using the Address Book Dialing NumbersSending a Fax with Sub-Address Place originals face up on the ADF. orUsing Manual Number Dialing UseTo separate the Telephone number and the Sub-address Using Sub-Address Temporarily SUB Address TransmitEnter the Password max 20 digits and then press Using the Fax Cover Sheet Fax Cover SheetCover Sheet is not attached Cover Sheet is attached Dial the stations you wish to send the documents toFax Cover Sheet Sample Password Communications Setting Password Transmission To set transmission password and parameterInput identification code and press Password is not checked Password is checked Fax Parameters Select And Press OK Password-TransmitSetting Password Reception To set receiving password and parameterEnter a 4-digit Receiving Password and press Ex 1 2 3 4 and pressUsing Password Transmission Using Password Reception Setting the RCV To Memory Password Receive To MemoryReceive To Memory Setting RCV To Memory MMM-dd-yyyy Ready To FaxPrinting Documents LedgerPrinting Documents Input identification code and press OK PIN Code AccessSelecting the Access Method Prefix or Suffix Or to scroll the display to the desired FaxPIN Code Access Dialing with a PIN Code Dialing mode Setting the Selective Reception Selective ReceptionSelective Reception Activating the Department Code Feature Department CodeDepartment Code Sending Document with Department Code Mode Setting Print OUT Printing a Department Code JournalSample Department Code Journal / Originated Calls Sample Department Code Journal / Received CallsEdit File Mode Printing or Viewing a File List100 Sample File ListSelect the file that you want to change and press 101Changing the Start Time or the Station of a File Enter a new start time and press102 To delete the file in memory, follow the steps below 103Deleting a File Select the file that you want to delete and press104 Printing Out a File105 Adding Documents into a FileTo add documents into the file, follow the steps bellow 106 Retry an Incomplete FileSelect the file that you want to retry Pre Installation Information Function Smtp Server Setup POP3 Client Setup107 Setup as Smtp Mail Server 108Email Transmission from your machine to a PC Setup as POP3 Client109 Email reception from a PC to your machine110 Start111 Internet Fax Transmission Internet Communication Features112 Internet Fax Delivery Notice MDN113 Direct Smtp Direct Ifax XMT114 Internet Mail Reception115 Inbound Routing116 Dynamic Host Configuration Protocol DhcpSmtp Authentication Fax ForwardLightweight Directory Access Protocol Ldap 117Relayed Transmission 118 Important Information119 Sending a Document to a PC via LANInternet Relayed Transmission Setting the User Internet Parameters 120User Parameters Enter the Smtp Server Name and press OK To advance to the next parameter, press Cancel121 Press Stop to return to standby To return to or122 Setting the Internet ParametersSetting the User Parameters for the LAN Interface Parameter CommentsContact your Network Administrator for this Information 123Manual Email Addressing 124Sending Documents via LAN Enter the correct character Ex abc@panasonic.com125 See note Ex abc panasonic.com126 Address Book Email AddressingPress the key name for the desired station Ex Panasonic 127 128 Multi Email Station Addressing Broadcasting129 Internet Fax Ledger Size Document Transmission130 To send with reduction, follow the steps below131 Change the File Format and File NamePlaten Glass 132 Ex PanasonicDocuments is stored into memory and with a file number 133 Returned EmailFailure Report Sample User unknown Using a Mailing List 134135 Receiving Documents via LANInternet Fax Received on a PC 136 Internet Fax Received on a PCReceiving Email from a POP Server Setting the POP Parameters137 To set the above POP parameters, follow the steps below138 ParameterSelect the desired setting and press 139To return to standby 140 Unattended Reception from the POP ServerManual Reception from the POP Server Setting the POP Email Retrieval Key 141142 Press the Program key programmed for POP Retrieval Key Using the POP Email Retrieval Key143 Ex POP1144 DisplayedOn the server, then receive and print the email Setting the Sender Selection 145Sender Selection 146 Select the Sender Selection Key No ~24To record another User Name, repeat Steps 6 to 147Max characters and press OK To return to standby, press Stop148 Sending Document with Sender Selection149 Printing the Sender Selection List150 Sender Selection List User Name Email AddressSetting the Routing Parameters 151Inbound Routing 152 Inbound Routing153 Characters154 Selecting whether to add to the favoritesThen enter a Numeric ID TSI up to 20 characters Fax Forward Setting Fax Forward155 Address Book See156 Fax Forward Using Document Distribution System 157To disable this feature, follow the steps below 158Ifax Return Receipt Select the desired setting and press 159Example 1 Internet Relay Transmission 160Relayed Transmission Example 2 Fax Server Intranet Relay Transmission161 Relay Network4 are sample settings for the Sample Network shown in Figure 162Setting Up Your Machine as an Internet Relay Station 163Programming the End Receiving Station into your Auto Dialer Setting Up Your Machine for Relayed Transmission164 Enter the telephone numberSelect the favorite setting 165166 London RLY167 Sending Documents via Internet RelayTo a Location That Has a Pre-programmed Relay Station 168 169 170 171 Sending Documents from a PC to a G3 Fax Machine172 Relay XMT Report COMM. Journal 173Printouts and Reports Transmission Journal174 Sample Relayed Transmission Notification Email to a ManagerSetting the Dialing Method Tone or Pulse 175Adjusting the Volume Setting the Monitor Volume176 Setting the User Parameter 177178 11 OK 179180 Address BookAdding Address Book Dialing Numbers 181 182 To change the settings of a Speed dialing number 183Editing the Address Book 184 Then enter a new station name. See noteThen enter a new key name. See note 185 186 To erase an entry from the Address BookEnter the station you wish to erase Ex Sales Dept 187 Setting the Fax Parameters 188Customizing Your Machine See pages 190 to Cancel to return to or press189 Ex On190 = Factory default settingParameter Setting Comments Fax Parameter Table191 027Parameter Setting Comments192 Invalid193 145194 OriginatorMode Setting Select Mode 195196 Transaction Journal 197Journals and Lists To print a Journal198 XMT199 Sample Transaction Journal200 201 Communication Journal COMM. JournalSample COMM. Journal 202 203 Address Book List204 Sample Address Book List205 Group and Program ListSample Program List To Print a Fax Parameter List 206Fax Parameter List Sample Fax Parameter ListMode Symptom Possible Cause / Action TroubleshootingIf You Have Any of These Problems 207208 CommunicationNo Unit Operation 209 Information CodesInfo Meaning Possible Action Code 210 211 212 Verification StampFor DP-3510/3520/4510/4520/6010/6020 To remove the Stamp Reinstall the Stamp Assembly 213214 For DP-2310/3010 To remove the Stamp215 Checking the Telephone Line216 Specifications 217For G3 Facsimile 218 For Internet Fax Email219 FCC Notice for User in USAExample of Header Format LOGO, ID Number setting 220221 222 Avis223 Glossary224 225 226 227 228 229 230 ITU-T Image No231 NumericsSetting Up Your Machine as an 232Page Warranty For Service, Call