Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or a problem is not described below, and when having a problem with installations.
Symptom
Cannot turn on the power of the recorder.
No live image is displayed.
Displayed images do not fit in the screen.
Blurred images are displayed.
Cannot select the setup item on the setup menu
Noise appears when playing recorded images, and some- times distorted.
Cause/solution
•Is the power cord connected to an AC outlet firmly? Confirm that the cord is firmly connected.
•Is the provided power cord connected to the recorder firmly?
Confirm that the cord is firmly connected.
•Is the lens cap detached from the camera?
Confirm that the lens cap is detached from the camera.
•Are the power of the camera and the connected devices on?
Confirm that the power of the cameras and the connected devices are on.
•Are the cables connected correctly and firmly?
Confirm that the cables are connected correctly and firmly.
•Are the brightness and contrast settings of the monitor adjusted correctly?
Check the settings.
•Is the user level of the current login user set to allow moni- toring of live images?
Confirm that the user level of the current login user.
•It may be due to the effective pixels of the monitor in use. This is not malfunction.
•Is there dust or dirt on the lens? Check the lens.
•Some of the setup items on the setup menu cannot be selected/configured depending on the user level settings. Confirm that the user level of the current login user.
•Sometimes this may occur due to the performance of the recorder. This is not malfunction.
Reference
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