Troubleshooting Management Link Feature | Paradyne 9123 manual

Troubleshooting

Troubleshooting Management Link Feature

A dedicated troubleshooting management link is available to help service providers isolate device problems within their networks. This feature allows Telnet or FTP access to the unit on this link. Troubleshooting over this link is essentially transparent to customer operations. No alarms or SNMP traps are generated to create nuisance alarms for the customer.

See Configuring Node IP Information in Chapter 3, Configuration, for additional information about this feature.

LMI Packet Capture Utility Feature

A packet capture utility has been provided to aid with problem isolation when LMI errors are detected. Using this utility, any enabled frame relay link on the user data port or network interface can be selected. The utility captures any LMI packets sent or received and writes them to a data file called lmitrace.syc in the system's data directory so the data can be uploaded and transferred to a Network Associates Sniffer for analysis.

The LMI Trace Log also provides access to captured packet information. See Viewing Captured Packets from the Menu-Driven User Interface for additional information on this feature.

"Procedure

To use this utility:

1.Select the LMI Packet Capture Utility.

Main Menu → Control → LMI Packet Capture Utility

2.Select an enabled frame relay link, or Capture Interface, either Net1-FR1 or Port-1.

3.Start packet capture.

While capturing data, the status is Active. Packets in Buffer indicates the number of packets that have been captured. Up to 8000 packets can be held. When the buffer is full, the oldest packets will be overwritten.

4.To stop the utility, press Enter. The field toggles back to Start.

5.Upload the data file holding the collected packets to a diskette so the information can be transferred to a Network Associates Sniffer for debugging/decoding.

See Transferring Collected Data in Chapter 5, Operation and Maintenance, for additional information about this feature.

9123-A2-GB20-00

May 2000

6-5

Image 155

Paradyne 9123 manual Troubleshooting Management Link Feature, LMI Packet Capture Utility Feature

Contents

FrameSaver Flex Copyright E 2000 Paradyne Corporation All rights reserved Contents Configuration Security and Logins Troubleshooting Menu Hierarchy Index Document Organization About This GuidePurpose and Intended Audience Devices. Describes setup of the NetScout Manager Plus Setting Up OpenLane for FrameSaver Devices. IdentifiesWhere installation and setup information is located and how Setting Up NetScout Manager Plus for FrameSaver Product-Related Documents Highlighted text When viewing this manual online. Click onConventions Used To indicate a hyperlink to additional information System Overview About the FrameSaver FlexSystem Overview FrameSaver Flex Feature Sets Flex Flex SLV Feature Feature Set Basic Advanced Basic Flex Features Through Connections PVCs Dedicated Management PVCs 9123-A1-211 9123-A1-213 Feature 9123-A1-221 9123-A1-223Maximum Number of PVCs and Management PVCs Supported Models May Advanced Flex SLV Features OpenLane SLM System NetScout Manager Plus and NetScout Probes About the FrameSaver Flex User Interface Basic Operation Logging On Procedure If your login was Then Main Menu Main MenuSelect Screen Format Description Service Level Verification System OptionsScreen Work Areas Press Navigating the ScreensKeyboard Keys Select For the screen Press Enter to Function Function Keys Selecting from a Menu Switching Between Screen Areas Example Selecting a FieldEntering Information User Interface and Basic Operation Configuration Configuration Configuration EDIT/DISPLAY Basic ConfigurationConfiguration Menu Configuration Option Area Description Configuration Option Areas Main Menu → Configuration Accessing and Displaying Configuration Options Configuration → PVC Connections Changing Configuration Options Saving Configuration Options Easy Install Screen Example Using the Easy Install FeatureMain Menu → Easy Install Default If the selection is Unit is configured to operate Main Menu → Control → System Information Setting Up So the Router Can Receive RIPEntering System Information Setting the System Clock Configuration → Data Ports → Dlci Records AUTO-CONFIGURATION Setting Up Auto-ConfigurationMain Menu → Auto-Configuration Auto-Configuration Screen Example Discovery Mode Configuration Description Selecting a Frame Relay Discovery ModeMain Menu → Auto-Configuration → Frame Relay Discovery Mode 9123-A2-GB20-00 May Automatically Removing a Circuit Main Menu → Control → Change Operating Mode Setting Up Back-to-Back OperationChanging Operating Mode Configuring the Overall System Configuration Option Tables LMI Behavior Configuring Frame Relay and LMI for the SystemMain Menu → Configuration → System → Frame Relay and LMI System Frame Relay and LMI Options 1 Traffic Policing LMI Status Enquiry N1 Possible Settings 1, 2, 3, 4System Frame Relay and LMI Options 2 System Frame Relay and LMI Options 3 LMI Heartbeat T1 Possible Settings 5, 10, 15, 20, 25 Service Level Verification Options 1 Configuring Service Level Verification Options SLV Packet Size bytes Service Level Verification Options 2SLV Timeout Clearing Event Threshold General System Options Configuring General System OptionsMain Menu → Configuration → System→ General Network Physical Interface Options 1 Configuring the Physical InterfacesConfiguring the Network Interface Main Menu → Configuration → Network → Physical Network Initiated LLB Network Physical Interface Options 2Bit Stuffing Transmit Timing Ansi Performance Report Messages Network Initiated Dclb Possible Settings Disable, V.54&ANSINetwork Physical Interface Options 3 Network Initiated PLB Circuit Identifier Network Physical Interface Options 4 Transmit Clock Source Configuring the User Data PortMain Menu → Configuration → Data Ports → Physical Data Port Physical Interface Options 1 Port DTE Initiated Loopbacks Data Port Physical Interface Options 2Monitor RTS Control Assigning Frame Relay Time Slots to the Network Interface Main Menu → Easy Install → Time Slot Assignment ScreenAssigning Time Slots/Cross Connections Frame Relay Network 1 Assignment Frame Relay Network Time Slot Assignment Screen ExampleValue Meaning Time Slot Assignment Rule Select Frame Relay Network Assignments Sync Data Port Assignment Assigning the Synchronous Data Port to Network Time SlotsSynchronous Data Port Assignment Screen Example Clearing Assignments Interface Frame Relay Options 1 Configuring Frame Relay for an Interface LMI Parameters Interface Frame Relay Options 2 Frame Relay DS0s Base Rate Interface Frame Relay Options 3 Dlci Record Options 1 Manually Configuring Dlci RecordsMain Menu→ Configuration→ Network/Data Port→ Dlci Records Dlci Type Possible Settings Standard, Multiplexed Excess Burst Size Bits Dlci Record Options 2CIR bps Committed Burst Size Bc Bits Outbound Management Priority Dlci Record Options 3Dlci Priority PVC Connection Options 1 Configuring PVC ConnectionsMain Menu → Configuration → PVC Connections Destination Edlci PVC Connection Options 2Destination Link Destination Dlci Configuring Node IP Information Setting Up Management and Communication Options Node IP Options 1 Node IP Options 2 TS Access Management Link Node IP Options 3 TS Access Name Configuring Management PVCs10. Management PVC Options 1 Set DE Primary Link Possible Settings Net1-FR1, Port-1, Clear10. Management PVC Options 2 Primary Edlci 10. Management PVC Options 3Primary Dlci Snmp Management Configuring General Snmp ManagementName 1 Access 11. General Snmp Management Options 1 12. Telnet and FTP Session Options 1 Configuring Telnet and/or FTP Session Support11. General Snmp Management Options 2 12. Telnet and FTP Session Options 2 Inactivity Timeout FTP Session FTP Login Required12. Telnet and FTP Session Options 3 Disconnect Time Minutes NMS IP Validation Configuring Snmp NMS SecurityAccess Type 13. Snmp NMS Security Options Number of Trap Managers Configuring Snmp Traps14. Snmp Traps Options 1 Snmp Traps Enterprise Specific Traps 14. Snmp Traps Options 2 Rmon Traps Link Traps Possible Settings Disable, Up, Down, Both14. Snmp Traps Options 3 Interface Status Configuring the Ethernet Port15. Ethernet Port Options 1 Proxy ARP Configuring the Communication Port15. Ethernet Port Options 2 16. Communication Port Options 1 16. Communication Port Options 2 16. Communication Port Options 3 RIP 16. Communication Port Options 4 17. External Modem COM Port Options Configuring the COM Port to Support an External ModemExternal Modem Commands Dial-In Access Security and Logins Controlling Asynchronous Terminal Access Limiting Access Set the configuration option Controlling Telnet or FTP Access Controlling External COM Port Device Access Limiting Telnet Access Limiting FTP Access Limiting Telnet or FTP Access Over the TS Management Link Disabling Snmp Access Controlling Snmp Access Assigning Snmp Community Names and Access Levels Limiting Snmp Access Through IP Addresses Field Enter Creating a LoginMain Menu → Control → Administer Logins Deleting a Login Modifying a Login Operation and Maintenance View this field To find Displaying System InformationMain Menu → Status → Identity Display LEDs & Control Leads Screen Viewing LEDs and Control LeadsMain Menu → Status → Display LEDs and Control Leads TST LED DescriptionsGeneral Status LEDs 1 Label Indication Color What It Means ALM OFF ± General Status LEDs 2 Label Indication Color What It MeansNetwork Interface LEDs Label Indication Color What It Means SIG Network Interface Control Lead DescriptionsUser Data Port LED Label Indication Color What It Means Additional Control Leads Label Indication What It Means Dlci Device MessagesDevice Messages 1 What It Indicates What To Do See Changing Software Device Messages 2 What It Indicates What To Do Device Messages 3 What It Indicates What To Do Software Device Messages 4 What It Indicates What To Do Changes? prompt Device Messages 5 What It Indicates What To Do Status Status InformationStatus Menu Self-Test Results Messages Self-Test Results Messages Last System Reset Date and TimeLast System Reset Date and Time System and Test Status Messages Health and Status Messages 1 What It Indicates Health and Status Messages Frame relay link Health and Status Messages 2 What It Indicates Frame relay link 1, 2 Health and Status Messages 3 What It Indicates Test Status Messages 1 What It Indicates Test Status Messages LMI-Reported DLCIs Status Screen Example Network LMI-Reported DLCIs StatusTest Status Messages 2 What It Indicates Main Menu → Status → LMI Reported DLCIs Network LMI-Reported DLCIs Status Field What It Indicates 10. PVC Connection Status 1 Field PVC Connection StatusMain Menu → Status → PVC Connection Status PVC Connection Status Screen Example Edlci 10. PVC Connection Status 2 Field What It Indicates Network Timeslot Assignment Status Screen Example Time Slot Assignment StatusDisplaying Network Time Slot Assignments Main Menu → Status → Timeslot Assignment Status → Network Cross Connect Status Field Indicates Bottom 11. IP Routing Table Values 1 Column What It Indicates IP Routing TableMain Menu → Status → IP Routing Table IP Routing Table Screen Example TTL 11. IP Routing Table Values 2 Column What It Indicates Performance Statistics Performance StatisticsMain Menu → Status → Performance Statistics Performance Statistics Menu Performance Statistics → ESF Line Clearing Performance StatisticsPerformance Statistics → Clear All Statistics Performance Statistics → Frame Relay Service Level Verification Performance Statistics Average round trip latency is measured every SLV sampling 13. Dlci Performance Statistics 1 What It Indicates Dlci Performance StatisticsMain Menu → Status → Performance Statistics → Dlci CIR&EIR 13. Dlci Performance Statistics 2 What It Indicates 14. Frame Relay Performance Statistics 1 What It Indicates Frame Relay ErrorsFrame Relay Performance Statistics Main Menu → Status → Performance Statistics → Frame Relay Frame Relay LMI Frame Relay Errors contd14. Frame Relay Performance Statistics 2 What It Indicates 14. Frame Relay Performance Statistics 3 What It Indicates Frame Relay Hdlc Errors To select intervals You must enter an interval or time on ESF Line Performance StatisticsMain Menu → Status → Performance Statistics → ESF Line ±LOFC±± ESF Line Performance Statistics Screen Example Lofc Statistic What It IndicatesUAS Main Menu → Status → Performance Statistics → Ethernet Ethernet Performance Statistics Trap Event LOG Trap Event LogMain Menu → Status → Trap Event Log Trap Event Log Screen Example FTP File Transfers Dir directory Command Definition If the message displayed is Then Upgrading System Software Changing Software Determining Whether a Download Is Completed If retrieving Then Transferring Collected Data Troubleshooting Indicators See Problem Indicators Resetting the Unit By Cycling the Power Resetting the Unit and Restoring CommunicationResetting the Unit from the Control Menu If selecting Following occurs Restoring Communication with a Misconfigured Unit Main Menu → Control → LMI Packet Capture Utility Troubleshooting Management Link FeatureLMI Packet Capture Utility Feature LMI Trace LOG LMI Packet Capture Utility → Display LMI Trace LogLMI Trace Log Example Alarm Conditions 1 What It Indicates What To Do Alarms Operational appears Alarm Conditions 2 What It Indicates What To Do Alarm Conditions 3 What It Indicates What To Do Alarm Conditions 4 What It Indicates What To Do Viewing the Trap Event Log Troubleshooting TablesDevice Problems Device Problems 1 Symptom Possible Cause Solutions With a Misconfigured Unit Device Problems 2 Symptom Possible Cause Solutions Frame Relay PVC Problems Symptom Possible Cause Solutions Frame Relay PVC Problems Test Tests AvailableTest Menu Example Starting and Stopping a Test Test Timeout FeatureWhen the status of a test is Only command available is Aborting All Tests Network PVC Tests PVC TestsPVC Tests Screen Example Main Menu → Test → Data Port PVC Tests PVC LoopbackSend Pattern Main Menu → Test → Network PVC Tests Connectivity Monitor Pattern Physical Tests Screen Example Physical Tests LLB Line LoopbackMain Menu → Test → Network Physical Tests PLB Payload Loopback RLB AIS Repeater Loopback Send Line Loopback Data Channel Loopbacks on a Frame Relay Link Qrss Send and Monitor Pattern Tests Main Menu → Test → Data Port Physical Tests DTE Loopback Main Menu → Test → IP Ping IP Ping Test Procedure Main Menu → Test → Lamp Test Lamp Test OpenLane Support of FrameSaver Devices Setting Up OpenLane for FrameSaver DevicesOpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver Flex and SLV Support Setting Up OpenLane for FrameSaver Devices Setting Up NetScout Manager Plus for FrameSaver Devices User history AlarmsPreparation Properties Configuring NetScout Manager Plus Procedure Adding SLV Alarms Using a Template Editing Alarms 9123-A2-GB20-00 May Adding SLV Alarms Manually Paradyne Field Select or Enter Creating History Files Procedure Dvuhist -f Dallas51 3 config 30 60 Dallas51k.udh Installing the User-Defined History Files Monitoring a DLCIs History Data May 9123-A2-GB20-00 May Monitoring the Agent Using NetScout Manager Plus Procedure Setting Up NetScout Manager Plus for FrameSaver Devices Setting Up Network Health for FrameSaver Devices Installation and Setup of Network Health Discovering FrameSaver Elements Configuring the Discovered Elements Grouping Elements for Reports About At-a-Glance Reports About Service Level ReportsGenerating Reports for a Group Printed Reports Reports Applicable to Flex and SLV DevicesAbout Trend Reports May 9123-A2-GB20-00 May Setting Up Network Health for FrameSaver Devices Menus Menu Hierarchy Status Menu Hierarchy Frame Relay Mode Easy Install Auto-Configuration Data Ports Assignment Menu Hierarchy Leased Line Mode Control Menu Hierarchy Snmp MIBs and Traps, Rmon Alarm Defaults Downloading MIBs and Snmp Traps MIB Support FrameSaver Units sysObjectID system System Group mib-2FrameSaver Units sysDescr system Frame Relay Logical Layer Interfaces Group mib-2Paradyne Indexes to the Interface Table ifTable Physical Layer For the DTE NetScout Indexes to the Interface Table ifTableRmon Logical Layer Examples Standards Compliance for Snmp Traps Variable-Binding Trap authenticationFailureTrap warmStart Table B-3. warmStart Trap What It Indicates Possible Cause Traps linkUp and linkDown MIB Physical Sublayer Logical Link Sublayer Physical Sublayer contd DevHealthAndStatus Traps enterprise-Specific SLVs devFrExt.mib Placeholder Traps RMON-Specific Rising Event Operation Rmon Alarm and Event DefaultsEvent Defaults EventIndex EventDescription EventType EventCommunity Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults MIB FR DTE MIB Dlci Alarm Defaults ± Paradyne Area Dlci Alarm Defaults ± NetScout Area Rx Dlci Link Object ID Cross-References Numeric Order 6.1.4.1.1795.2.24.2 6.1.2.1.2.2.16.1.2.1.2.10.32.2.1 MIB FR DTE MIB RFC Dlci CIR 6.1.4.1.1795.2.24.2.6.9.4 6.1.4.1.1795.2.24.2.6.9.4.4.2 Dlci EIR 6.1.4.1.1795.2.24.2.6.9.4.7.1 6.1.4.1.1795.2.24.2.6.9.4.5.2.1 6.1.4.1.1795.2.24.2.6.9.4.10.3.1 6.1.2.1.10.32.2.1 Snmp MIBs and Traps, and Rmon Alarm Defaults Snmp MIBs and Traps, and Rmon Alarm Defaults Rear Panel Connectors, Cables, Pin Assignments Function Circuit Direction Pin Number T1 Network Cable Feature No -F1-500Canadian T1 Line Interface Cable Feature No -F1-510 T1 Network Interface Signal Direction Pin # COM Port Connector CD Rlsd RXC DTR Xtxc Standard EIA-232-D Crossover CablePin TXD RXD RTS DSR AT Command String To configure the modem to Direction Pin Socket Data Port ConnectorSignal Standard V.35 Straight-through Cable Ethernet Port Connector Connectors, Cables, and Pin Assignments Technical Specifications Data Port COM PortT1 Network Interface Ethernet Port Equipment Description Model / Feature NumberFrameSaver Flex SLV Upgrade Equipment List NMS Products Description Part Number Feature NumberOptional Features Cables CIR IndexARP CTS Index EIR EER IN-4 LOS LMI NMS IN-6 OID IN-7 Rmon IN-8 Snmp SLV IN-10 IN-11