Paradyne 9123 manual Device Problems 2 Symptom Possible Cause Solutions, With a Misconfigured Unit

Troubleshooting

Table 6-2. Device Problems (2 of 2)

Symptom	Possible Cause	Solutions
Cannot access the	Login or password is	H Reset the unit (see
unit or the	incorrect, COM port is	Restoring Communication
menu-driven user	misconfigured, or the unit is	with a Misconfigured Unit.)
interface.	otherwise configured so it	H Contact your service
	prevents access.
		representative.
Failure xxxxxxxx	The unit has detected an	H Record the 8-digit code from
appears at the top of	internal software failure.	the System and Test Status
the System and Test		screen.
Status screen, at		H Reset the unit and try again.
Self-Test Results.
		H Contact your service
		representative and provide the
		8-digit failure code.
An LED appears	LED is burned out.	Run the Lamp Test. If the LED in
dysfunctional.		question does not flash with the
		other LEDs, then contact your
		service representative.
Not receiving data.	Network cable loose or	H Reconnect or repair the cable.
	broken.	H Call the network service
		provider.
Receiving data errors	Frame Relay Discovery is	Change the DLCI Type for each
on a multiplexed DLCI,	being used for automatic	network DLCI from Multiplexed to
but frame relay is	DLCI and PVC	Standard, turning off
okay.	configuration.	multiplexing.
	The equipment at the other
	end is not frame relay
	RFC 1490-compliant.

6-12 May 2000 9123-A2-GB20-00