Paradyne 9123 Viewing the Trap Event Log, Troubleshooting Tables

Troubleshooting

6-11

9123-A2-GB20-00 May 2000

Viewing the Trap Event Log

The Trap Event Log displays all traps stored in the SNMP trap event log. ASCII

trap strings used to describe trap events are provided in the tables contained in

Standards Compliance for SNMP Traps

in Appendix B,

SNMP MIBs and Traps,

and RMON Alarm Defaults

.

See

Trap Event Log

in Chapter 5,

Operation and Maintenance

, for a screen

example and additional information.

Troubleshooting Tables

The unit is designed to provide many years of trouble-free service. However, if a

problem occurs, refer to the appropriate table in the following sections for

possible solutions.

Device Problems

Table 6-2. Device Problems (1 of 2)

Symptom Possible Cause Solutions

No power, or the LEDs

are not lit. The power cord is not

securely plugged into the

wall receptacle to rear

panel connection.

Check that the power cord is

securely attached at both ends.

The wall receptacle has no

power. HCheck the wall receptacle

power by plugging in some

equipment that is known to be

working.

HCheck the circuit breaker.

HVerify that your site is not on

an energy management

program.

Power-On Self-Test

fails. Only Alarm LED

is on after power-up.

The unit has detected an

internal hardware failure. HReset the unit and try again.

HContact your service

representative.

HReturn the unit to the factory

(refer to

Warranty, Sales,

Service, and Training

Information

on page A of this

document).

Contents

Main Page i Contents About This Guide 1 About the FrameSaver FLEX 9123 2 User Interface and Basic Operation ii 3 Configuration iii 4 Security and Logins 5 Operation and Maintenance iv 6 Troubleshooting 7 Setting Up OpenLane for FrameSaver Devices v 8 Setting Up NetScout Manager Plus for FrameSaver Devices 9 Setting Up Network Health for FrameSaver Devices A Menu Hierarchy vi B SNMP MIBs and Traps, and RMON Alarm Defaults C Connectors, Cables, and Pin Assignments Index D Technical Specifications E Equipment List vii About This Guide Troubleshooting. Operation and Maintenance. Security and Logins. Configuration. viii Section Description ix Product-Related Documents Document Number Document Title x Conventions Used Convention Used When Used 1-1 About the FrameSaver FLEX 9123 1 System Overview 1-2 FrameSaver FLEX Feature Sets Advanced FLEX SLV Features Basic FLEX Features 1-3 Advanced FLEX SLV Features Basic FLEX Features 1-4 Basic FLEX Features 1-5 1-6 1-7 Advanced FLEX SLV Features OpenLane SLM System 1-8 OpenLane SLM System 1-9 NetScout Manager Plus and NetScout Probes Page 2-1 User Interface and Basic Operation 2 2-2 Logging On 2-3 Saving Configuration Options 2-4 Main Menu Menu Hierarchy User Interface and Basic Operation 2-5 Screen Work Areas Screen Format Description 2-6 Navigating the Screens Keyboard Keys 2-7 Function Keys Page 2-9 Selecting a Field Entering Information Page 3-1 Configuration 3 3-2 3-3 Basic Configuration Setting Up Auto-Configuration 3-4 Configuration Option Areas FrameSaver FLEX 9123 Quick Reference Configuration Option Tables 3-5 Accessing and Displaying Configuration Options 3-6 Changing Configuration Options PVC Connections User Interface and Basic Operation 3-7 Saving Configuration Options 3-8 Using the Easy Install Feature For managed networks For non-managed networks 3-9 Menu Hierarchy About This Guide Product-Related Documents FrameSaver FLEX 9123 Installation Instructions Setting Up So the Router Can Receive RIP Entering System Information and Setting the System Clock 3-11 Setting Up Auto-Configuration Auto-Configuration 3-12 Selecting a Frame Relay Discovery Mode Auto-Configuration Frame Relay Discovery Mode 3-13 Automatically Removing a Circuit DLCI Records 3-14 Automatically Removing a Circuit 3-15 Setting Up Back-to-Back Operation Changing Operating Mode Change Operating Mode 3-16 Configuration Option Tables Configuring the Overall System 3-17 Configuring Frame Relay and LMI for the System Configuring Frame Relay for an Interface System Frame Relay and LMI 3-18 Table 3-1. System Frame Relay and LMI Options (2 of 3) 3-19 Table 3-1. System Frame Relay and LMI Options (3 of 3) 3-20 Configuring Service Level Verification Options SLV options are selected from the System menu (see Table 3-2). Service Level Verification 3-21 Table 3-2. Service Level Verification Options (2 of 2) 3-22 Configuring General System Options General Table 3-3. General System Options 3-23 Configuring the Physical Interfaces Configuring the Network Interface Physical 3-24 Table 3-4. Network Physical Interface Options (2 of 4) 3-25 Table 3-4. Network Physical Interface Options (3 of 4) 3-26 Table 3-4. Network Physical Interface Options (4 of 4) Text Field 3-27 Configuring the User Data Port Data Ports Physical Table 3-5. Data Port Physical Interface Options (1 of 2) 3-28 Table 3-5. Data Port Physical Interface Options (2 of 2) 3-29 Assigning Time Slots/Cross Connections Time Slot Assignment Screen Assigning Frame Relay Time Slots to the Network Interface 3-30 Frame Relay Network Time Slot Assignment Screen Example tt Value Meaning 3-31 3-32 Assigning the Synchronous Data Port to Network Time Slots Sync Data Port Assignments Time Slot Assignment Time Slot Assignment Screen 3-33 Clearing Assignments 3-34 Configuring Frame Relay for an Interface Configuring Frame Relay and LMI for the System [Network/Data Ports] Frame Relay 3-35 Table 3-6. Interface Frame Relay Options (2 of 3) 3-36 Table 3-6. Interface Frame Relay Options (3 of 3) 3-37 Manually Configuring DLCI Records [Network/Data Port] DLCI Records 3-38 Table 3-7. DLCI Record Options (2 of 3) 3-39 Table 3-7. DLCI Record Options (3 of 3) quality of service 3-40 Configuring PVC Connections PVC Connections 3-41 Table 3-8. PVC Connection Options (2 of 2) 3-42 Setting Up Management and Communication Options Configuring Node IP Information Node IP 3-43 Table 3-9. Node IP Options (1 of 3) 3-44 Table 3-9. Node IP Options (2 of 3) are are not , 3-45 Table 3-9. Node IP Options (3 of 3) 3-46 Configuring Management PVCs Configuring Node IP Information Manually Configuring DLCI Records Management PVCs 3-47 Table 3-10. Management PVC Options (2 of 3) Interface 3-48 Table 3-10. Management PVC Options (3 of 3) For nonmultiplexed DLCIs: For multiplexed DLCIs: Setting Up So the Router Can Receive RIP Configuring General SNMP Management 3-50 Configuring Telnet and/or FTP Session Support Telnet and FTP Session 3-51 Table 3-12. Telnet and FTP Session Options (2 of 3) not 3-52 Table 3-12. Telnet and FTP Session Options (3 of 3) 3-53 Configuring SNMP NMS Security SNMP NMS Security 3-54 Configuring SNMP Traps RMON Alarm Defaults SNMP MIBs and Traps, and SNMP Traps 3-55 Table 3-14. SNMP Traps Options (2 of 3) linkname 3-56 Table 3-14. SNMP Traps Options (3 of 3) 3-57 Configuring the Ethernet Port Ethernet Port Table 3-15. Ethernet Port Options (1 of 2) 3-58 Configuring the Communication Port Communication Port 3-59 Table 3-16. Communication Port Options (2 of 4) 3-60 Table 3-16. Communication Port Options (3 of 4) not 3-61 Table 3-16. Communication Port Options (4 of 4) Configuring Node IP Information 3-62 Configuring the COM Port to Support an External Modem Connectors, Cables, and Pin Assignments External Modem (Com Port) Standard EIA-232-D Crossover Cable 4-1 Security and Logins 4 4-2 Limiting Access Configuring the Communication Port Controlling Asynchronous Terminal Access 4-3 Communication Port Resetting the Unit and Restoring Communication 4-4 Controlling External COM Port Device Access Controlling Telnet or FTP Access 4-5 Limiting Telnet Access Configuring Telnet and/or FTP Session Support Limiting Telnet or FTP Access Over the TS Management Link Telnet and FTP Sessions 4-6 Limiting FTP Access Configuring Telnet and/or FTP Session Support Telnet and FTP Sessions 4-7 Limiting Telnet or FTP Access Over the TS Management Link 4-8 Controlling SNMP Access Disabling SNMP Access 4-9 Assigning SNMP Community Names and Access Levels Configuring General SNMP Management 4-10 Limiting SNMP Access Through IP Addresses Configuring General SNMP Management General SNMP Management Management and Communication Configuration Creating a Login Administer Logins 4-12 Modifying a Login Deleting a Login 5-1 Operation and Maintenance 5 5-2 FTP File Transfers Upgrading System Software Determining Whether a Download is Completed Displaying System Information Identity 5-3 Viewing LEDs and Control Leads FLEX FrameSaver SLV FrameSaver LED Descriptions Health and Status Messages 5-5 Table 5-1. General Status LEDs (2 of 2) Label What It MeansColorIndication Table 5-2. Network Interface LEDs Label Indication Color What It Means 5-6 Control Lead Descriptions 5-7 Device Messages 5-8 Table 5-5. Device Messages (2 of 5) Changing Software 5-9 Table 5-5. Device Messages (3 of 5) 5-10 Table 5-5. Device Messages (4 of 5) Upgrading System Software Reset COM Port usage 5-11 Table 5-5. Device Messages (5 of 5) 5-12 Status Information 5-13 System and Test Status Messages Status System and Test Status Self-Test Results Messages Last System Reset Date and Time 5-14 nnnn nnnn Change Operating Mode) 5-15 Table 5-7. Health and Status Messages (2 of 3) 5-16 Table 5-7. Health and Status Messages (3 of 3) nnnn Time Slot Assignment Configuration 5-17 nnnn frame_relay_link [Interface] Pttn Network LMI-Reported DLCIs Status LMI Reported DLCIs 5-19 5-20 PVC Connection Status PVC Connection Status 5-21 Table 5-10. PVC Connection Status (2 of 2) Field What It IndicatesStatus 5-22 Time Slot Assignment Status Timeslot Assignment Status Assigning Time Slots/Cross Connections 5-23 5-24 IP Routing Table IP Routing Table 5-25 Table 5-11. IP Routing Table Values (2 of 2) Column What It Indicates name 5-26 Performance Statistics 5-27 Clearing Performance Statistics 5-28 Service Level Verification Performance Statistics yyy Service Level Verification xx,yyy, 5-29 Table 5-12. Service Level Verification Performance Statistics (2 of 2) 5-30 DLCI Performance Statistics DLCI 5-31 Table 5-13. DLCI Performance Statistics (2 of 2) 5-32 Frame Relay Performance Statistics Frame Relay 5-33 Table 5-14. Frame Relay Performance Statistics (2 of 3) (contd) 5-34 Table 5-14. Frame Relay Performance Statistics (3 of 3) 5-35 ESF Line Performance Statistics ESF Line NOTES: 5-36 5-37 The following performance statistics are collected for ESF line conditions. 5-38 Ethernet Performance Statistics The following statistics appear when Ethernet is selected from the Performance Statistics menu. Ethernet 5-39 Trap Event Log Status Trap Event Log SNMP MIBs and Traps, and RMON Alarm Defaults 5-40 FTP File Transfers from to to/from 5-41 Security and Logins Creating a Login in Chapter 4, 5-42 Upgrading System Software Changing Software xxxxxx 5-43 Determining Whether a Download Is Completed Changing Software 5-44 Transferring Collected Data Configuration) NOTES: Viewing Captured Packets from the Menu-Driven User Interface 6-1 Troubleshooting 6 6-2 Physical Tests Line Loopback Payload Loopback Problem Indicators 6-3 Resetting the Unit and Restoring Communication Resetting the Unit from the Control Menu Resetting the Unit By Cycling the Power 6-4 Restoring Communication with a Misconfigured Unit 6-5 Troubleshooting Management Link Feature Operation and Maintenance Viewing Captured Packets from the Menu-Driven User Interface Configuring Node IP Information LMI Packet Capture Utility Feature Viewing Captured Packets from the Menu-Driven User Interface LMI Packet Capture Utility Display LMI Trace Log 6-7 Alarms Status System and Test Status Table 6-1. Alarm Conditions (1 of 4) Alarm Condition What It Indicates What To Do 6-8 Table 6-1. Alarm Conditions (2 of 4) 6-9 Table 6-1. Alarm Conditions (3 of 4) 6-10 Table 6-1. Alarm Conditions (4 of 4) 6-11 Viewing the Trap Event Log Operation and Maintenance Trap Event Log SNMP MIBs and Traps, and RMON Alarm Defaults Troubleshooting Tables 6-12 Table 6-2. Device Problems (2 of 2) Symptom SolutionsPossible Cause Restoring Communication with a Misconfigured Unit xxxxxxxx 6-13 Frame Relay PVC Problems Table 6-3. Frame Relay PVC Problems Symptom Possible Cause Solutions 6-14 Tests Available 6-15 Test Timeout Feature Aborting All Tests Configuration Starting and Stopping a Test 6-16 Aborting All Tests Starting and Stopping a Test 6-17 PVC Tests 6-18 PVC Loopback Network PVC Tests Data Port PVC Tests Send Pattern [Network PVC Tests/Data Port PVC Tests] Monitor Pattern [Network PVC Tests/Data Port PVC Tests] Connectivity Network PVC Tests 6-20 Physical Tests [Network Physical Tests/Data Port Physical Tests] 6-21 Line Loopback 6-22 Payload Loopback 6-23 Repeater Loopback 6-24 Send Line Loopback 6-25 Data Channel Loopbacks on a Frame Relay Link 6-26 Send and Monitor Pattern Tests QRSS All-zeros All-ones 1-in-8 3-in-24 6-27 DTE Loopback Data Port Physical Tests 6-28 IP Ping Test nn " IP Ping 6-29 " 6-30 Lamp Test 7-1 Setting Up OpenLane for FrameSaver Devices 7 OpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System Setting Up FrameSaver FLEX and SLV Support OpenLane Support of FrameSaver Devices Setting Up the OpenLane SLM System About This Guide Product-Related Documents OpenLane 5.x Service Level Management for UNIX Quick Start Installation Instructions OpenLane 5.x Service Level Management for Windows NT Quick Start Installation Instructions Setting Up FrameSaver FLEX and SLV Support Page 8-1 Setting Up NetScout Manager Plus for FrameSaver Devices 8 8-2 Preparation Creating History Files Adding SLV Alarms Using a Template 8-3 Configuring NetScout Manager Plus NetScout Probe User Guide NetScout Manager/Plus & NetScout Server Administrator Guide NetScout Manager/Plus User Guide 8-4 Adding FrameSaver FLEX Units to the NetScout Manager Plus Network Adding Frame Relay Agents NetScout Manager/Plus & NetScout Server Administrator Guide 8-5 Adding SLV Alarms Using a Template Editing Alarms agentname filename Adding SLV Alarms Manually Editing Alarms 8-7 8-8 Adding SLV Alarms Manually Adding SLV Alarms Using a Template Editing Alarms 8-9 Configuring Alarms in NetScout Manager/Plus & NetScout Server Administrator Guide 8-10 Creating History Files 8-11 8-12 Installing the User-Defined History Files 8-13 Monitoring a DLCIs History Data 8-14 8-15 8-16 Monitoring the Agent Using NetScout Manager Plus 8-17 Page 9-1 Setting Up Network Health for FrameSaver Devices 9 9-2 Network Health Installation Guide Network Health Traffic Accountant Reports Guide Installation and Setup of Network Health 9-3 Discovering FrameSaver Elements Discovering Elements elements 9-4 Configuring the Discovered Elements Discovering Elements 9-5 Grouping Elements for Reports Managing Groups and Group Lists 9-6 Generating Reports for a Group Health Reports Guide Running Reports from the Console About Service Level Reports About At-a-Glance Reports Reports Applicable to FLEX and SLV Devices 9-8 9-9 Page Page A-2 Menu Hierarchy Frame Relay Mode Status Status Test A-3 9123-A2-GB20-00 May 2000 Auto-Configuration Auto-Configuration Control A-4 Menu Hierarchy Leased Line Mode Status Status Configuration A-5 9123-A2-GB20-00 May 2000 Control System Information Control Page B-1 SNMP MIBs and Traps, and RMON Alarm Defaults B B-2 MIB Support Downloading MIBs and SNMP Traps B-3 System Group (mib-2) (hardware version in hhhh-hhh format) (MM.mm.bb [MM=Major.mm=minor.bb=build] format) [9123/9123-C] FrameSaver Units sysDescr (system 1) Interfaces Group (mib-2) Paradyne Indexes to the Interface Table (ifTable) B-5 NetScout Indexes to the Interface Table (ifTable) ifName of the interface For the DTE side: For the DCE side: For the user side: Standards Compliance for SNMP Traps Examples: B-7 Trap: warmStart Trap: authenticationFailure B-8 Traps: linkUp and linkDown B-9 Table B-6. linkUp and linkDown Variable-Bindings (1 of 2) Interface Variable-Bindings Possible Cause B-10 Table B-6. linkUp and linkDown Variable-Bindings (2 of 2) Interface Possible CauseVariable-Bindings B-11 Traps: enterprise-Specific B-12 s B-13 B-14 Traps: RMON-Specific RMON Alarm and Event Defaults Two traps are defined to support the Alarm and Events Groups of RMON. See B-15 RMON Alarm and Event Defaults Traps: RMON-Specific Physical Interface Alarm Defaults Frame Relay Link Alarm Defaults DLCI Alarm Defaults Paradyne Area Physical Interface Alarm Defaults B-17 Frame Relay Link Alarm Defaults B-18 Table B-10. Frame Relay Link Alarm Defaults (2 of 2) Item Interval MIB/Tag/OID Event Sample Type DLCI Alarm Defaults Paradyne Area B-20 DLCI Alarm Defaults NetScout Area Editing Alarms Setting Up NetScout Manager Plus for FrameSaver Devices B-21 B-22 Object ID Cross-References (Numeric Order) B-23 Table B-14. History OID Cross-Reference (1 of 5) Object ID (OID)1Item MIB/Tag B-24 Table B-14. History OID Cross-Reference (2 of 5) B-25 Table B-14. History OID Cross-Reference (3 of 5) B-26 Table B-14. History OID Cross-Reference (4 of 5) B-27 Table B-14. History OID Cross-Reference (5 of 5) See Table B-15 on page B-28 for an RMON alarm OID cross-reference. B-28 Table B-15. Alarm OID Cross-Reference (1 of 2) Object ID (OID) Item MIB/Tag B-29 Table B-15. Alarm OID Cross-Reference (2 of 2) Object ID (OID) MIB/TagItem Page C-1 Connectors, Cables, and Pin Assignments C Rear Panel C-2 T1 Network Interface T1 Network Cable (Feature No. 3100-F1-500) Canadian T1 Line Interface Cable (Feature No. 3100-F1-510) C-3 COM Port Connector Connectors, Cables, and Pin Assignments C-4 Standard EIA-232-D Crossover Cable C-5 C-6 Data Port Connector Standard V.35 Straight-through Cable C-7 Ethernet Port Connector Page D-1 Technical Specifications D Table D-1. FrameSaver FLEX 9123 Technical Specifications (1 of 2) Specification Criteria Technical Specifications D-2 Table D-1. FrameSaver FLEX 9123 Technical Specifications (2 of 2) Specification Criteria E-1 Equipment List E Equipment See page E-2 for cables you can order. Description Model/Feature Number Equipment List E-2 Cables This table lists cables you can order. Description Part Number Feature Number IN-1 Index Numbers A B C D IN-3 E IN-4 F G H I IN-5 K L IN-6 M N IN-7 O P IN-8 Q R S IN-9 T IN-10 U IN-11 V W Y