Perle Systems 5500152-23 manual Windows error messages, Problem, Action required, Contacting Perle

General troubleshooting under Windows 2000/XP/Server 2003/Vista/Server 2008

Problem	Action required
Machine fails to boot.	1.	Turn off your machine, remove UltraPort card(s)
		and reboot. See page 100.
	2.	Try installing a different host card in case the one
		currently installed is faulty. See page 94.
Windows operating system fails while loading	1.	Reboot machine and then switch to the last
and the system hangs.		known good configuration.
	2.	Check for resource conflicts or faulty hardware.
Windows operating system fails while loading	1.	Note the five hexadecimal numbers at the top line
and displays a blue screen.		of the screen
	2.	Reboot your machine and then switch to the last
		known good configuration.
	3.	Check for resource conflicts or faulty hardware.
Operating system loads OK, but SPEED driver	1.	Run Windows Device Manager to find available
or another driver fails to boot		IRQ and memory addresses.
UltraPort ports do not work after installation.	1.	Check the Windows Event Log and follow the
		suggested actions.
SPEED Windows driver fails during normal	1.	Note the five hexadecimal numbers displayed at
operation, symptom: blue screen		the top line of the screen.
	2.	Reboot your machine and then switch to the last
		known good configuration.
	3.	Check for resource conflicts or faulty hardware.
SPEED Windows driver fails during normal	1.	Contact Technical Support. See Appendix D :
operation, symptoms either:		Contacting Perle.
black screen, machine reboots or system hangs

Windows error messages

In the event of any error messages, check the Windows Event Log. Also open the Windows Device Manager and check for warming icons on the installed hardware. See your Windows 2000, Windows XP, Windows Server 2003, Windows Vista, or Server 2008 user documentation or help system for details.

For general problems, see General troubleshooting under Windows 2000/XP/Server 2003/Vista/Server 2008 on page 149.

UltraPort Serial Adaptors User Guide

Windows 2000/XP/Server 2003/Vista/Server 2008

Page 149