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Perle Systems 5500152-23 manual Appendix C Troubleshooting

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Appendix C : Troubleshooting

You need to read this appendix if you want to...

You need to read this appendix if you want information on troubleshooting problems with UltraPort, UltraPort SI, and UltraPort Express serial adaptor cards.

This appendix provides examples of normal boot up messages and a table of error messages, their meaning and corrective action required for the all the currently supported operating systems.

This appendix includes the following sections:

•SCO OpenServer 5 on page 140.

•SCO UnixWare/SCO OpenServer 6 on page 143

•Windows NT on page 147 ( UltraPort and UltraPort SI only)

•Windows 2000/XP/Server 2003/Vista/Server 2008 on page 148

UltraPort Serial Adaptors User Guide

Page 139

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Perle Systems 5500152-23 manual Appendix C Troubleshooting, You need to read this appendix if you want to

Contents

UltraPort Serial Adaptors User GuideUsing this on-line manual. See page 5. Fast Contents. See page Contents. See page Index. See pageCopyright statement FCC Note Purpose of this manual About this manualWho this manual is for Document navigation Using this on-line manualHypertext jumps Description Revision historyDate Part numberA PPENDIX D C ONTACTING P ERLE Fast ContentsA PPENDIX A T RANSPARENT PRINTING A PPENDIX B O PERATIONS FOR EIA-422/EIA-485F AST C ONTENTS ContentsA BOUT THIS MANUAL R EVISION HISTORYInstalling under SCO UnixWare Installing under Windows 2000/XP/Server 2003/Vista/ServerInstalling under SCO OpenServer and OpenServer6 Installing under Windows NTConnector box and cable guide Installing host cards and cable accessoriesDefinitions of Signals and Direction Host card back panel connectors and pinoutsThe EIA-422 Standard I NDEXConnection accessories on page Chapter 1 IntroductionYou need to read this chapter if you want to Page Chapter 1 Introduction Connection accessoriesConnection accessories UltraPort Serial Adaptors User GuideInstalling under SCO OpenServer and OpenServer6 on page Chapter 2 Installing drivers and host cardsInstalling under Windows 95 and 98 on page Installing under Windows NT on pageInstalling under SCO OpenServer and OpenServer6 on page Before you startInstalling under Windows 95 and 98 on page Installing under Windows NT on pageDownloading drivers from the Perle web site Configuring serial ports on page Installing under Windows 95 andGeneral installation procedure for Windows 95 and 98 on page Installing device drivers and utilities on pageGeneral installation procedure for Windows 95 and Installing device drivers and utilities 2. Proceed by clicking Next and the following Add New Hardware Wizard window will appear Page Installing under Windows 95 andChapter 2 Installing drivers and host cards UltraPort Serial Adaptors User GuideInstallation of the device drivers and utilities is now complete Configuring serial ports The properties tabbed window for the selected device is now displayed 5. In the properties window, click on the Port Settings tab. The Settings page is now displayed Selects the port name for a given device Re-configuration of ports is now complete Line Termination The line termination parameter is not changeable by the user in EIA-232 mode. However both EIA-422 and EIA-485 modes are defaulted to disabled but can be enabled by the user if needed UltraPort Serial Adaptors User Guide Installing under Windows 95 andChapter 2 Installing drivers and host cards Removing drivers and utilities from your system2. In the control panel window, double click on the System icon Installing under Windows NT Adding additional cards and/or updating drivers on page Installing under Windows 2000/XP/Server 2003/Vista/ ServerInstalling device drivers and utilities onto your system on page Configuring serial ports on pageGeneral setup procedure for Windows 2000/XP/Server 2003/Vista/Server Installing device drivers and utilities onto your system Page Installing under Windows 2000/XP/Server 2003/Vista/ServerChapter 2 Installing drivers and host cards UltraPort Serial Adaptors User GuideAdding additional cards and/or updating drivers Click Start All Programs Perle Perle-Serial Update Driver orTo configure UltraPort and UltraPort SI and UltraPort Express serial ports under Windows 2000, XP, Server 2003, Vista, or Server 2008 proceed as follows Configuring serial portsThe device Properties tabbed window is now displayed Page Installing under Windows 2000/XP/Server 2003/Vista/ServerChapter 2 Installing drivers and host cards UltraPort Serial Adaptors User GuidePage Installing under Windows 2000/XP/Server 2003/Vista/ServerChapter 2 Installing drivers and host cards UltraPort Serial Adaptors User Guideto send small amounts of data but needs acknowledgement ParameterDescription Tx FIFO LimitHigh Flow Control ParameterDescription Rx FIFO Trigger LevelConfiguring serial ports on page Installing under SCO OpenServer and OpenServer6General installation procedure for SCO OpenServer on page Installing device drivers and utilities on pagePage General installation procedure for SCO OpenServerInstalling under SCO OpenServer and OpenServer6 UltraPort Serial Adaptors User Guide1. Login to your system as super user Installing device drivers and utilities7. In the Software Manager menu, click on Software Install New 10.In the Enter Image Directory window, enter the following in the Image directory field Installation Options window will be displayed 16.In the message window, click on OK to close the window Description Serial port naming conventionsDevice name FunctionThe Speed window is now displayed Configuring serial portsDisplay all ports with logins enabled The Port Configuration tool menu is as followsQuit Port Configuration tool without saving Loginsdefinition Selecting a gettyTo Display All ports with logins enabledPorts Logins Ports UnconfiguredDisable button Enable logins for a portEnable button Disable logins for a portOption description Setultrap Interface Protocol Configuration Utility UltraPort SI onlyCommand Line Interface Configuration485fdx ConfigurationOption description 485hdxa EIA-485 TX Driver Control The default for this field is auto. When auto is set the UltraPort SI will automatically detect the beginning and the ending of data being transmitted in order to enable and disable the transmit line. When the field is set to rts it is the host application’s responsibility to enable and disable the transmit line via the RTS handshake line when it wants to send data 3. In the Software Manager window select the driver you want to remove Removing drivers and utilities from your system5. In the confirmation window, click on the Remove button Configuring serial ports on page Installing under Solaris on page Installing under SCO UnixWareGeneral installation procedure for SCO UnixWare on page Installing drivers and utilities on pagePage General installation procedure for SCO UnixWareInstalling under SCO UnixWare UltraPort Serial Adaptors User GuideInstalling drivers and utilities Description Serial port naming conventionsDevice name FunctionConfiguring serial ports Serial Manager 3. In the Serial Manager window, select the host card you want. Then in the Serial Manager menu, click on View Ports Selected speed bps ParameterSet to Port TypeOption description Setultrap Interface Protocol Configuration Utility UltraPort SI onlyCommand Line Interface Configuration485fdx ConfigurationOption description 485hdxh Help Displays the setultrap usage screen Removing drivers and utilities from your system 1. At the command prompt, type pkgrm spd and press EnterConfiguring serial ports on page Installing under SolarisGeneral installation procedure for Solaris on page Installing drivers and utilities on pagePage General installation procedure for SolarisInstalling under Solaris UltraPort Serial Adaptors User GuideInstalling drivers and utilities Serial port naming conventions By default, each port is associated with three entries under the /dev directoryTo configure serial ports with admintool proceed as follows Configuring serial portsUltraPort Serial Adaptors User Guide 2. In the Admintool Users window, click on Browse Serial PortsInstalling under Solaris Chapter 2 Installing drivers and host cardsUltraPort Serial Adaptors User Guide The Admintool Modify Serial Port window is now displayedInstalling under Solaris Chapter 2 Installing drivers and host cards921600 In the Admintool Modify Serial Port window you can click on the Expert button to show more fields, as shown in the next pictureSelected speed bps Actual speed bpsOption description Setultrap Interface Protocol Configuration Utility UltraPort SI onlyCommand Line Interface Configuration485fdx ConfigurationOption description 485hdxh Help Displays the setultrap usage screen UltraPort Serial Adaptors User Guide Installing under SolarisChapter 2 Installing drivers and host cards Removing drivers and utilities from your systemGeneral installation procedure for Linux on page Installing under LinuxGeneral installation procedure for Linux Installing Drivers onto your systemcd /usr/src/linux patch -R -p1 path to patches/patch file Uninstall Patch Versionscd /usr/src/packages directory/SPECS rpm build command -bb perle-serial-version.speccd /tmp/perle-serial-version-release tarinstall.sh rpm -ivh perle-serial-version-release.src.rpmpsaddports m n Creating devices for the attached portsmodprobe perle-serial setio8rts off Setultrap Interface Protocol Configuration Utility UltraPort SI onlyUltraPort 8i and UltraPort81 Express RTS/DTR option The utility is used as follows485hdx Command Line InterfaceConfiguration Option description485fdx ConfigurationOption description 485hdxrpm -e perle-serial Uninstalling the UltraPort Driver for LinuxChapter 2 Installing drivers and host cards Installing host cards and cable accessoriesInstalling cables and connector boxes on page Installing host cards and cable accessoriesFull anti-static precautions should be taken when handling host cards Installing UltraPort, UltraPort SI, and UltraPort Express cardsInstalling cables and connector boxes Installing cables on UltraPort1, UltraPort1 SI, UltraPort1 Express, UltraPort2, and UltraPort2 SI cards Page Page Full anti-static precautions should be taken when handling host cards Removing host cardsConnector box and cable guide on page Chapter 3 Cabling informationDefinitions of Signals and Direction on page Host card back panel connectors and pinouts on pageEIA-485 Definitions of Signals and DirectionEIA-232 EIA-422UltraPort4 SI-RJ45 Switches on page Host card back panel connectors and pinoutsDB9 back panel connectors and pinout on page RJ45 back panel connectors and pinout on pageEIA-422 DB9 back panel connectors and pinoutDB9M pin EIA-232EIA-232 RJ45 back panel connectors and pinoutRJ45 10-pin RJ45 8-pinPosition UltraPort4 SI-RJ45 SwitchesSwitch PositionRJ12 pin RJ12 back panel connectors and pinoutEIA-232 EIA-232 VHDCI-68 Ultra SCSI back panel connectors and pinoutVHDCI-68 Ultra SCSIEIA-422 VHDCI-68Ultra SCSI EIA-232EIA-422 VHDCI-68Ultra SCSI EIA-232EIA-422 VHDCI-68 UltraSCSI Pin EIA-232EIA-422 VHDCI-68 UltraSCSI Pin EIA-232EIA-422 VHDCI-68 UltraSCSI Pin EIA-232EIA-422 VHDCI-68 UltraSCSI Pin EIA-232connector Connector box and cable guideCable or connector box For connectorProduct Cable or connector boxFor connector connectorRJ45 10-pin to DB25 converter on page Connector box and cable pinoutsRJ45 connector box on page DB25 connector box on page DB9 connector box on page DB25 Fan-out cable on pageEIA-232 RJ45 10-pin to DB25 converterRJ45 pin DB25 PinEIA-232 RJ45 10-pin to DB9 converterRJ45 pin DB9 PinRJ45 8-pin RJ45 10-pin to RJ45 SPEED converterRJ45 10-pin RJ45 10-pinRJ45 8-pin RJ45 10-pin to RJ45 Digi converterRJ45 10-pin RJ45 10-pinRJ45 8-pin RJ45 10-pin to RJ45 Digi ALTPIN converterRJ45 10-pin RJ45 10-pinEIA-232 RJ45 connector boxRJ45 10-pin RJ45 8-pinEIA-422 DB25 connector boxDB25 Pin EIA-232EIA-422 DB9 connector boxDB9 Pin EIA-232EIA-422 DB25 Fan-out cableDB25 Pin EIA-232EIA-422 DB9 Fan-out cableDB9 Pin EIA-232The printcap.spd configuration file on page Appendix A Transparent printingWhat is transparent printing? on page Problems with printer output on pageprint.spd file What is transparent printing?The printcap.spd configuration file Problems with printer outputansi X T 100 unknown ttyz1 -ixany -ixon The print.spd configuration fileUltraPort Serial Adaptors User Guide Page Appendix B Operations for EIA-422/EIA-485The EIA-422 Standard on page The EIA-485 Standard on page Cabling Distances on pageUltraPort Serial Adaptors User Guide The EIA-422 Standard Page The EIA-422 StandardSpecifications EIA-422UltraPort Serial Adaptors User Guide The EIA-485 Standard Page The EIA-485 StandardSpecifications EIA-485Many Masters / The EIA-485 Full Duplex mode supports many Masters and many Slaves. This system can EIA-485 Half Duplex Diagram #1 Fail Safe Circuitry EIA-485 Half Duplex Diagram #2Transfer Rate, Kbps Cabling DistancesCable length in feet ProtocolWindows 2000/XP/Server 2003/Vista/Server 2008 on page Appendix C TroubleshootingYou need to read this appendix if you want to SCO OpenServer 5 on page SCO UnixWare/SCO OpenServer 6 on pageExample of normal SPEED driver boot messages SCO OpenServerMessage WARNING Speed Node file updatedetc/conf/node.d/spd being updated Additional card warning messagesAction required SCO OpenServer 5 error messagesError message ReasonUltraPort Serial Adaptors User Guide SCO UnixWare/SCO OpenServer Page SCO UnixWare/SCO OpenServerMessage WARNING Speed Node file updatedetc/conf/node.d/spd being updated Additional card warning messagesAction required SCO UnixWare error messagesError message ReasonAction required Error messageUX sh sh ERROR telinit Not ReasonWindows NT general troubleshooting UltraPort and UltraPort SI only Windows NTUltraPort Serial Adaptors User Guide Windows NT Page Windows error messages on page Windows 2000/XP/Server 2003/Vista/ServerContacting Perle Windows error messagesProblem Action requiredInternet access Appendix D Contacting PerleMaking a technical support query Making a technical support query on page Repair procedure on pageWrite details here Information needed when making a queryClick here to access our web site at the following URL Repair procedureFeedback about this manual Click here to access our website at the following URLEmail Perle support centres worldwideCountry Address#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z IndexNumerics device drivers and utilities installing 46 removing on-line manual guide to using 5 hypertext jumps 5 navigation#A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #A B C D E F G H I J K L M N O P Q R S T U V W X Y Z