Picture does not fit the screen

Change to a different picture format. Press .

Picture format keeps changing with different channels

Select a non 'Auto' picture format.

Picture position is incorrect

Picture signals from some devices may not fit the screen correctly. Check the signal output of the connected device.

Computer picture is not stable

Make sure that your PC uses the supported resolution and refresh rate.

Sound

No sound or poor sound quality

If no audio signal is detected, the TV automatically switches the audio output off — this does not indicate malfunction.

Make sure that the sound settings are correctly set.

Make sure that all cables are properly connected.

Make sure that the volume is not muted or set to zero.

Make sure that the TV audio output is connected to the audio input on the Home Theatre System.

Sound should be heard from the HTS speakers.

Some devices may require you to manually enable HDMI audio output. If HDMI audio is already enabled, but you still do not hear audio, try changing the digital audio format of the device to PCM (Pulse Code Modulation). Refer to the documentation accompanying your device for instructions.

Connections

HDMI

Note that HDCP (High-bandwidth Digital Content Protection) support can delay the time taken for a TV to display content from an HDMI device.

If the TV does not recognise the HDMI device and no picture is displayed, switch the source from one device to another and back again.

If there are intermittent sound disruptions, make sure that output settings from the HDMI device are correct.

If you use an HDMI-to-DVI adapter or HDMI-to-DVI cable, make sure that an additional audio cable is connected to AUDIO IN (mini-jack only), if available.

EasyLink does not work

Make sure that your HDMI devices are HDMI-CEC compatible. EasyLink features only work with devices that are HDMI-CEC compatible.

No volume icon shown

When an HDMI-CEC audio device is connected this behaviour is normal.

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Photos, videos and music from a USB device do not show

Make sure that the USB storage device is set to Mass Storage Class compliant, as described in the storage device's documentation.

Make sure that the USB storage device is compatible with the TV.

Make sure that the audio and picture file formats are supported by the TV.

Choppy playback of USB files

The transfer performance of the USB storage device may limit the data transfer rate to the TV which causes poor playback.

28.3

Help

This TV offers help on screen.

Open Help

Press the key (blue) to open Help immediately. Help will open on the chapter that is most relevant to what you are doing or what is selected on TV. To look up topics alphabetically, select Keywords.

To read the Help as a book, select Book.

Before you execute the Help instructions, close Help. To close Help, press the colour key Close.

For some activities, like Text (Teletext), the colour keys have specific functions and cannot open Help.

TV Help on your tablet, smartphone or computer

To carry out extended sequences of instructions more

easily, you can download the TV Help in PDF format to read on your smartphone, tablet or computer. Alternatively, you can print the relevant Help page from your computer.

To download the Help (user manual) go to www.philips.com/support

MRVL_B01_v01_20140606

28.4

Online Help

To solve any Philips TV related problem, you can consult our online support. You can select your language and enter your product model number.

Go to www.philips.com/support .

On the support site you can find your country's telephone number to contact us as well as answers to frequently asked questions (FAQs). In some countries, you can chat with one of our colaborators and ask your question directly or send a question by email.

You can download new TV software or the manual to read on your computer.

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Philips 55PUS8809 user manual Online Help, Sound, Connections, Hdmi