Answer Additional Calls, Incoming Call window

Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

Answer Additional Calls

When you are in an active call and an incoming call arrives on the same or a different line, a call waiting tone beeps, and the Incoming Call window displays.

To answer another incoming call:

»In the Incoming Call window, shown next, tap Answer.

The active call is placed on hold and the new call becomes active.

Incoming Call window

To answer another incoming call from Home view:

1From Home view, tap Calls to display the Calls screen.

Polycom, Inc.

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Polycom CX5500 manual Answer Additional Calls, To answer another incoming call from Home view, Incoming Call window

Contents

Polycom CX5500 Unified Conference Station for Microsoft Lync Polycom, Inc Contents Use Advanced Features Administrative Tasks Change Your Office Hours Change Timeouts About This Guide Who Should Read this Guide?Conventions Used in this Guide Terms and Writing Conventions Information Elements Icons Used in this Guide Typographic Conventions Bold Get Help and Support Resources Get Started About the Polycom CX5500 Unified Conference StationUse the CX5500 System with Microsoft Lync Client Use the CX5500 System as a Conference Phone How the CX5500 system works during conference calls Understand the CX5500 System Hardware Polycom CX5500 system Understand the Indicator Lights Microphone Indicator LightsActive video indicator lights Connect the CX5500 System to a Computer Basic Video TransmitHD Transmit Access the Web Configuration Utility To access the Web Configuration Utility for your phoneWeb Info Information on using the Web Configuration Utility Sign in to the CX5500 System with Lync Troubleshooting I can’t sign-in using my login credentials User Tip Using strong passwordsBest Practices for Effective Camera Tracking Use the CX5500 System with Microsoft Lync Place a Video CallAnswer a Video Call Adjust Audio and Video Hang Up a Call To switch among views Use the CX5500 System as a Conference PhoneNavigate Phone Views Troubleshooting Why can’t I access a certain view? Home ViewHome view Additional home icons Lines and favorites from Home view Lines View To display Lines view Active Call View To display all your callsTo view Active Call view Active and held calls in Lines view Calls View To display Calls viewDark green Active call Understand Phone Icons and Status Indicators Phone icons and status indicatorsStatus bar in Home and other views Navigate Your Phone’s Interface Navigating your phone interface Enter Data and Update Fields To change how numbers and text are formattedTo enter a URL or telephone number in the Contact field Use the Onscreen Keyboard To use the onscreen keyboard Using the onscreen keyboard to enter information Clean the Touchscreen To clean the touchscreenManage Calls on Your Phone Place and End Calls User Tip Choosing URLs or numbers mode from the dialer Call from the DialerTo display the dialer To place a call from the Dialer To call from the Recent Calls list To call from your Favorites listTo call from your Directory Timesaver Automatically dialing favorites Manage Active Calls Redial NumbersEnd Calls Hold a Call Transfer Calls To resume a held callTo transfer a call To perform a blind transfer Manage Incoming Calls Answer Incoming CallsTo answer an incoming call To answer an incoming call from Home or Calls view Answer Additional Calls To answer another incoming callTo answer another incoming call from Home view Incoming Call window Answer Calls on a Shared Line Answer Calls Automatically Redirect Calls Ignore Incoming CallsReject Incoming Calls Forward Incoming Calls Forward Calls to a Contact To forward all calls a contact To disable call forwarding Call-forwarding enabled icon in Lines viewReject Calls from a Contact Divert Calls from a Contact Enable Do Not Disturb Tap Auto Divert, and tap Enabled Enable Do Not Disturb on Multiple Lines To enable and disable Do Not DisturbTo enable or disable Do Not Disturb for a particular line From the Do Not Disturb screen, tap Enable or Disable Manage Multiple Calls Calls on two lines in Lines viewCalls on separate lines in Calls view Dial in to Conference Calls Manage Conference CallsTo dial in to a conference call User Tip Best practices for conference calls To initiate a conference call using the Confrnc soft key Initiate Conference CallsHold and Resume Conference Calls Tap Confrnc End Conference Calls Split Conference Calls into Two Held CallsManage Conference Call Participants Timesaver How to manage a participant without tapping manage To manage a participant in a conference call Manage Contacts and Directories Use Your Contact DirectoryTo view your Contact Directory from Home view Contact Directory To view contact information To search for a contactTo dial a contact To add a contact To update a contact’s information To delete a contact Manage Favorites Add Contacts from Recent Calls listTo add recent callers to your Contact Directory To make a contact a favorite Favorites list Favorites in Lines viewFavorites in Home view Work with a Corporate Directory To perform a quick search of the Corporate Directory To perform an advanced search Tap AdvFindTo dial a Corporate Directory contact To add a contact to your Contact Directory To remove message indicators temporarily Listen to VoicemailTo listen to voicemail messages Tap Message Center Timesaver Quickly access the Recent Calls list View Recent CallsTo view your Recent Calls list Control Audio and Volume To manage a call recordTo customize the list To remove certain calls from the list Change the Speaker and Ringer Volume Update the Incoming Call RingtoneUpdate a Contact’s Ringtone Edit Contact screen, tap Ring Type Work with Shared Lines Mute the Microphone Icons and status indicators for shared lines Use Advanced Features Update Your StatusUse the Contact List To update your presence setting Manage Your Contact List View Lync Contacts’ Presence Status To view your Contact ListLync Status and Presence Icons To view your contacts in Lines view To view contacts in Home view Broadcast Messages Using Group Paging Group Paging ModeIntegrate with Microsoft Lync Server Send and Receive Pages Receive Pages To send a Adjust the Volume of Pages Change the Default Paging Group Update Paging Group Subscriptions Enable Pages to Play during Active CallsTo hear the page when Accept While Busy is disabled Use the Calendar Troubleshooting Why doesn’t the calendar display anymore? Open and Close the CalendarTo open the calendar Troubleshooting Why doesn’t the calendar display? Navigate Month ViewNavigate Day View To close the Calendar Navigate Meeting View To navigate in Day viewTo see Meeting view Troubleshooting Why don’t my meeting reminders display? Work with Meeting RemindersTo navigate in Meeting view Join Meetings from the Calendar To join a meeting from a meeting reminderTo use another number to join the meeting from a reminder To join a meeting from Meeting view Log in to a Phone Log In and Out of a Phone Change Your Password Place Calls from Phones That Are in the Logged-Out State Change Your User Password From the Advanced screen, tap Change User PasswordLock the Phone Lock and Unlock Your Phone Access Features with Your Login Credentials Call and Answer from a Locked PhoneTo unlock your phone Tap Unlock To call an authorized number from a locked phone Troubleshooting What happens if I can’t access features? Customize the Phone’s DisplayChange the Language on Your Phone Change the Time and Date Display Change the Backlight Change the Background Picture From the Backlight Intensity screen, tap Maximum Intensity Use Power-Saving Mode Web Info Adding a web page as the background on your phone Change Timeouts User Tip Determining which idle timeout appliesChange Your Office Hours Polycom, Inc Administrative Tasks Investigate Phone WarningsRestart the Phone Update Phone Configuration Test Phone Hardware Troubleshoot Issues Test the Speaker, Microphones, and CameraDownload Logs Get Help Polycom and Partner Resources Polycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing Law Warranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC Rules Class B Digital Device or Peripheral Plug Acts as Disconnect DeviceIndustry Canada IC Europe Singapore Class B Statements

Polycom CX5500 Answer Additional Calls, To answer another incoming call, Incoming Call window

Models: CX5500

Answer Additional Calls

To answer another incoming call:

Incoming Call window

To answer another incoming call from Home view:

Polycom, Inc.