Forward Calls to a Contact | Polycom CX5500 guide

Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

●Reject calls from a contact.

●Divert calls from a contact.

●Temporarily refuse all calls by enabling Do Not Disturb.

Forward Calls to a Contact

You can set up your phone to forward all calls to a contact, even if the Do Not Disturb feature is enabled.

Note: Call Forwarding with phones registered with Microsoft® Lync® Server

If your phone is configured to work with Microsoft Lync Server, your call-forwarding options are different than those described here. For more information on forwarding calls with Microsoft Lync, see Using Polycom Phones with Microsoft Lync Server Quick User Guide.

To forward all calls a contact:

1From Home view, tap Forward.

Alternatively, you can also tap Settings > Features > Forward, or tap Forward from Lines view.

2If your phone is set up with multiple lines, tap the line for which you want to enable call-forwarding.

3From the Forwarding Type Select screen, tap one of forwarding type options:

Always To forward all incoming calls

No Answer To forward all unanswered incoming calls

Busy To forward calls that arrive when you’re in a call

4Enter the forwarding number, and tap Enable.

Note that if you selected the No Answer option, you can enter the number of rings before your phone forwards the call. A value of 2 is recommended.

The forwarding number you chose displays in the status bar. In the next figure, the message “Fwd: 1002” shows the number to which all calls are forwarded.

Polycom, Inc.

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Polycom CX5500 manual Forward Calls to a Contact, To forward all calls a contact

Contents

Polycom CX5500 Unified Conference Station for Microsoft Lync Polycom, Inc Contents Use Advanced Features Change Your Office Hours Change Timeouts Administrative Tasks Terms and Writing Conventions About This GuideWho Should Read this Guide? Conventions Used in this Guide Icons Used in this Guide Information Elements Bold Typographic Conventions Get Help and Support Resources Get Started About the Polycom CX5500 Unified Conference StationUse the CX5500 System with Microsoft Lync Client How the CX5500 system works during conference calls Use the CX5500 System as a Conference Phone Polycom CX5500 system Understand the CX5500 System Hardware Understand the Indicator Lights Microphone Indicator LightsActive video indicator lights Connect the CX5500 System to a Computer Basic Video TransmitHD Transmit Sign in to the CX5500 System with Lync Access the Web Configuration UtilityTo access the Web Configuration Utility for your phone Web Info Information on using the Web Configuration Utility Troubleshooting I can’t sign-in using my login credentials User Tip Using strong passwordsBest Practices for Effective Camera Tracking Use the CX5500 System with Microsoft Lync Place a Video CallAnswer a Video Call Hang Up a Call Adjust Audio and Video To switch among views Use the CX5500 System as a Conference PhoneNavigate Phone Views Troubleshooting Why can’t I access a certain view? Home ViewHome view Lines and favorites from Home view Additional home icons To display Lines view Lines View Active and held calls in Lines view Active Call ViewTo display all your calls To view Active Call view Calls View To display Calls viewDark green Active call Understand Phone Icons and Status Indicators Phone icons and status indicatorsStatus bar in Home and other views Navigating your phone interface Navigate Your Phone’s Interface Enter Data and Update Fields To change how numbers and text are formattedTo enter a URL or telephone number in the Contact field To use the onscreen keyboard Use the Onscreen Keyboard Using the onscreen keyboard to enter information Place and End Calls Clean the TouchscreenTo clean the touchscreen Manage Calls on Your Phone To place a call from the Dialer User Tip Choosing URLs or numbers mode from the dialerCall from the Dialer To display the dialer Timesaver Automatically dialing favorites To call from the Recent Calls listTo call from your Favorites list To call from your Directory Hold a Call Manage Active CallsRedial Numbers End Calls To perform a blind transfer Transfer CallsTo resume a held call To transfer a call To answer an incoming call from Home or Calls view Manage Incoming CallsAnswer Incoming Calls To answer an incoming call Incoming Call window Answer Additional CallsTo answer another incoming call To answer another incoming call from Home view Answer Calls Automatically Answer Calls on a Shared Line Forward Incoming Calls Redirect CallsIgnore Incoming Calls Reject Incoming Calls To forward all calls a contact Forward Calls to a Contact Divert Calls from a Contact To disable call forwardingCall-forwarding enabled icon in Lines view Reject Calls from a Contact Tap Auto Divert, and tap Enabled Enable Do Not Disturb From the Do Not Disturb screen, tap Enable or Disable Enable Do Not Disturb on Multiple LinesTo enable and disable Do Not Disturb To enable or disable Do Not Disturb for a particular line Manage Multiple Calls Calls on two lines in Lines viewCalls on separate lines in Calls view User Tip Best practices for conference calls Dial in to Conference CallsManage Conference Calls To dial in to a conference call Tap Confrnc To initiate a conference call using the Confrnc soft keyInitiate Conference Calls Hold and Resume Conference Calls End Conference Calls Split Conference Calls into Two Held CallsManage Conference Call Participants To manage a participant in a conference call Timesaver How to manage a participant without tapping manage Contact Directory Manage Contacts and DirectoriesUse Your Contact Directory To view your Contact Directory from Home view To add a contact To view contact informationTo search for a contact To dial a contact To delete a contact To update a contact’s information To make a contact a favorite Manage FavoritesAdd Contacts from Recent Calls list To add recent callers to your Contact Directory Favorites list Favorites in Lines viewFavorites in Home view Work with a Corporate Directory To add a contact to your Contact Directory To perform a quick search of the Corporate DirectoryTo perform an advanced search Tap AdvFind To dial a Corporate Directory contact Tap Message Center To remove message indicators temporarilyListen to Voicemail To listen to voicemail messages Timesaver Quickly access the Recent Calls list View Recent CallsTo view your Recent Calls list To remove certain calls from the list Control Audio and VolumeTo manage a call record To customize the list Edit Contact screen, tap Ring Type Change the Speaker and Ringer VolumeUpdate the Incoming Call Ringtone Update a Contact’s Ringtone Mute the Microphone Work with Shared Lines Icons and status indicators for shared lines Use Advanced Features Update Your StatusUse the Contact List Manage Your Contact List To update your presence setting View Lync Contacts’ Presence Status To view your Contact ListLync Status and Presence Icons To view contacts in Home view To view your contacts in Lines view Send and Receive Pages Broadcast Messages Using Group PagingGroup Paging Mode Integrate with Microsoft Lync Server To send a Receive Pages Change the Default Paging Group Adjust the Volume of Pages Use the Calendar Update Paging Group SubscriptionsEnable Pages to Play during Active Calls To hear the page when Accept While Busy is disabled Troubleshooting Why doesn’t the calendar display anymore? Open and Close the CalendarTo open the calendar To close the Calendar Troubleshooting Why doesn’t the calendar display?Navigate Month View Navigate Day View Navigate Meeting View To navigate in Day viewTo see Meeting view Troubleshooting Why don’t my meeting reminders display? Work with Meeting RemindersTo navigate in Meeting view To join a meeting from Meeting view Join Meetings from the CalendarTo join a meeting from a meeting reminder To use another number to join the meeting from a reminder Log In and Out of a Phone Log in to a Phone Place Calls from Phones That Are in the Logged-Out State Change Your Password Lock and Unlock Your Phone Change Your User PasswordFrom the Advanced screen, tap Change User Password Lock the Phone To call an authorized number from a locked phone Access Features with Your Login CredentialsCall and Answer from a Locked Phone To unlock your phone Tap Unlock Troubleshooting What happens if I can’t access features? Customize the Phone’s DisplayChange the Language on Your Phone Change the Backlight Change the Time and Date Display From the Backlight Intensity screen, tap Maximum Intensity Change the Background Picture Web Info Adding a web page as the background on your phone Use Power-Saving Mode Change Timeouts User Tip Determining which idle timeout appliesChange Your Office Hours Polycom, Inc Administrative Tasks Investigate Phone WarningsRestart the Phone Test Phone Hardware Update Phone Configuration Troubleshoot Issues Test the Speaker, Microphones, and CameraDownload Logs Polycom and Partner Resources Get Help Polycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation Liability Part 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information Exclusions Europe Singapore Class B Digital Device or PeripheralPlug Acts as Disconnect Device Industry Canada IC Class B Statements