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Polycom CX5500 manual Get Help and Support Resources

Models: CX5500

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Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

Get Help and Support Resources

This guide includes a Get Help section where you can find links to Polycom product and support sites and partner sites. You can also find information about The Polycom Community, which provides access to discussion forums you can use to discuss hardware, software, and partner solution topics with your colleagues. To register with the Polycom Community, you will need to create a Polycom online account.

The Polycom Community includes access to Polycom support personnel, as well as user-generated hardware, software, and partner solutions topics. You can view top blog posts and participate in threads on any number of recent topics.

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Page 9

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Polycom CX5500 manual Get Help and Support Resources

Contents

Polycom CX5500 Unified Conference Station for Microsoft Lync Software 1.1.0 May 2014 3725-67893-001 Rev AUSER GUIDE 6001 America Center Drive San Jose, CA 95002 USA About This Guide ContentsGet Started Use the CX5500 System with Microsoft LyncUse Advanced Features Troubleshoot Issues Administrative TasksCopyright, Safety, and Regulatory Notices Get HelpWho Should Read this Guide? About This GuideConventions Used in this Guide Terms and Writing ConventionsInformation Elements Courier Typographic ConventionsTypographic Conventions BoldGet Help and Support Resources Get Started About the Polycom CX5500 Unified Conference StationUse the CX5500 System with Microsoft Lync Client How the CX5500 system works during conference calls Use the CX5500 System as a Conference PhoneUnderstand the CX5500 System Hardware Understand the Indicator Lights Microphone Indicator LightsActive video indicator lights Minimum hardware and software requirements for the connected computer Connect the CX5500 System to a ComputerCategoryRequirements Basic Video TransmitSign in to the CX5500 System with Lync Access the Web Configuration UtilityTo access the Web Configuration Utility for your phone To find your phone’s IP addressTo sign out of Lync on your phone Best Practices for Effective Camera TrackingPlace a Video Call Use the CX5500 System with Microsoft LyncAnswer a Video Call To place a video callHang Up a Call Adjust Audio and VideoTo adjust the volume To hang up a callNavigate Phone Views Use the CX5500 System as a Conference PhoneNavigate Phone Views Understand Phone Icons and Status Indicators Navigate Your Phone’s Interface Enter Data and Update FieldsHome View Home view displays the following icons Lines View To display additional phone lines and favorites in Home viewTo display Lines view Active Call View To display all your callsTo view Active Call view Calls View To display Calls viewDark green Active call Understand Phone Icons and Status Indicators Phone icons and status indicatorsStatus bar in Home and other views Navigating your phone interface Navigate Your Phone’s InterfaceEnter Data and Update Fields To change how numbers and text are formattedTo enter a URL or telephone number in the Contact field To use the onscreen keyboard Use the Onscreen Keyboard4 When you finish entering information, tap 5 Tap Save Manage Calls on Your Phone Clean the TouchscreenPlace and End Calls To clean the touchscreenCall from the Dialer To display the dialerTo place a call from the Dialer To call from the Recent Calls list Place Calls from Favorites, Recent Call Lists, and DirectoriesTo call from your Favorites list To call from your DirectoryRedial Numbers Manage Active CallsEnd Calls Hold a CallTo resume a held call Transfer CallsTo transfer a call To perform a blind transferAnswer Incoming Calls Manage Incoming CallsTo answer an incoming call To answer an incoming call from Home or Calls viewAnswer Additional Calls To answer another incoming callTo answer another incoming call from Home view Answer Calls Automatically Answer Calls on a Shared LineTo enable your phone to answer calls automatically 1 From Home view, tap Settings Basic Preferences Auto AnswerIgnore Incoming Calls Redirect CallsReject Incoming Calls Forward Incoming CallsTo forward all calls a contact Forward Calls to a ContactDivert Calls from a Contact Reject Calls from a ContactTo disable call forwarding 4. From the Edit Contact screen, tap Auto Reject and tap Enabled5 Tap Auto Divert, and tap Enabled Enable Do Not DisturbTo enable and disable Do Not Disturb Enable Do Not Disturb on Multiple LinesTo enable or disable Do Not Disturb for a particular line 3. From the Do Not Disturb screen, tap Enable or DisableManage Multiple Calls Calls on two lines in Lines viewCalls on separate lines in Calls view Dial in to Conference Calls Manage Conference CallsTo dial in to a conference call Hold and Resume Conference Calls Initiate Conference CallsTo initiate a conference call using the Confrnc soft key To set up a conference call from an active call and a held callSplit Conference Calls into Two Held Calls End Conference CallsManage Conference Call Participants To place a conference call on holdTo manage a participant in a conference call Use Your Contact Directory Manage Contacts and DirectoriesTo view your Contact Directory from Home view  Tap Directories Contact Directory  Tap New Call DirectoryTo search for a contact To view contact informationTo dial a contact To add a contactTo update a contact’s information Note Directory fields are administrator-setTo delete a contact Add Contacts from Recent Calls list Manage FavoritesTo add recent callers to your Contact Directory To make a contact a favoriteFavorites also display from Home view, as displayed next To see your Favorites list Work with a Corporate DirectoryTo see your favorites from Home view To see your favorites in Lines view» From Home view, tap Directories Corporate Directory To view the Corporate DirectoryTo perform a quick search of the Corporate Directory To perform an advanced search 1 Tap AdvFindTo remove message indicators temporarily Listen to VoicemailTo listen to voicemail messages 2 Tap Message CenterTo view your Recent Calls list View Recent CallsTo manage a call record Control Audio and VolumeTo customize the list To remove certain calls from the listUpdate the Incoming Call Ringtone Change the Speaker and Ringer VolumeUpdate a Contact’s Ringtone To select an incoming call ringtone for your phone or a lineWork with Shared Lines Mute the MicrophoneTo mute the microphone Icons and status indicators for shared lines Note Unsupported features on shared linesCall Forwarding is not available on shared lines Update Your Status Use Advanced FeaturesUse the Contact List Broadcast Messages Using Group Paging Use the CalendarTo update your presence setting Manage Your Contact List1 Select Contacts or tap Settings Features Presence Contacts To add contacts to your Contact listTo view your Contact List View Lync Contacts’ Presence StatusTo view contacts in Home view To view your contacts in Lines viewGroup Paging Mode Broadcast Messages Using Group PagingIntegrate with Microsoft Lync Server Send and Receive PagesTo send a page Receive PagesChange the Default Paging Group Adjust the Volume of PagesReceive Pages When Not in an Active Call Receive Pages during Active CallsEnable Pages to Play during Active Calls Update Paging Group SubscriptionsUse the Calendar To update your Paging Group subscriptionsFeatures with Your Login Credentials Open and Close the Calendarcredentials, see Access Features with Your Login Credentials Troubleshooting Why doesn’t the calendar display anymore?Navigate Day View Navigate Month ViewTo close the Calendar To navigate in Month viewNavigate Meeting View To navigate in Day viewTo see Meeting view To enable or disable meeting reminders Work with Meeting Reminders1 From Home view, tap Settings Basic Preferences Calendar Settings To navigate in Meeting viewTo join a meeting from a meeting reminder Join Meetings from the CalendarTo use another number to join the meeting from a reminder To join a meeting from Meeting viewLog In and Out of a Phone Log in to a PhonePlace Calls from Phones That Are in the Logged-Out State Change Your Password From Home view, tap Settings Features User Login Log in To change your user passwordLock the Phone Change Your User PasswordLock and Unlock Your Phone To change your user passwordCall and Answer from a Locked Phone Access Features with Your Login CredentialsTo unlock your phone 1 Tap Unlock To call an authorized number from a locked phoneChange the Language on Your Phone Customize the Phone’s DisplayTo re-submit or enter your login credentials 1 From Home view, tap Settings Basic Login CredentialsChange the Backlight Change the Time and Date DisplayTo update the time and date display 1 From Home view, tap Settings Basic Set Date/Time1 From Home view, tap Settings Basic Backlight Intensity Change the Background PictureTo change the Backlight Timeout 1 From Home view, tap Settings Basic Backlight TimeoutTo change the background picture using the Web Configuration Utility Use Power-Saving Mode2 Select Preferences Background 3 Click Add a new background image to upload a pictureChange Your Office Hours Change TimeoutsTo change timeouts 1 From Home view, tap Settings Basic Power Saving Timeouts5 Tap Save Investigate Phone Warnings Administrative TasksRestart the Phone To view a detailed list of phone issuesTest Phone Hardware Update Phone ConfigurationTo update your phone’s configuration 1 From Home view, tap Settings Basic Update ConfigurationTest the Speaker, Microphones, and Camera Troubleshoot IssuesDownload Logs To test the speaker and microphonesGet Help Polycom and Partner ResourcesTechnical Notifications support pages The Polycom Community Service Agreements Copyright, Safety, and Regulatory NoticesPolycom Limited Warranty and Limitation Liability Governing LawSafety, Compliance, and Disposal Information Warranty ExclusiveExclusions Part 15 FCC RulesPlug Acts as Disconnect Device Class B Digital Device or PeripheralIndustry Canada IC EuropeJapan Class B Statements