USER GUIDE
Polycom CX5500 Unified Conference Station for Microsoft Lync
Software 1.1.0 May 2014 3725-67893-001 Rev A
6001 America Center Drive San Jose, CA 95002 USA
About This Guide
Contents
Get Started
Use the CX5500 System with Microsoft Lync
Use Advanced Features
Troubleshoot Issues
Administrative Tasks
Copyright, Safety, and Regulatory Notices
Get Help
Who Should Read this Guide?
About This Guide
Conventions Used in this Guide
Terms and Writing Conventions
Information Elements
Courier
Typographic Conventions
Typographic Conventions
Bold
Get Help and Support Resources
Use the CX5500 System with Microsoft Lync Client
Get Started
About the Polycom CX5500 Unified Conference Station
How the CX5500 system works during conference calls
Use the CX5500 System as a Conference Phone
Understand the CX5500 System Hardware
Active video indicator lights
Understand the Indicator Lights
Microphone Indicator Lights
Minimum hardware and software requirements for the connected computer
Connect the CX5500 System to a Computer
CategoryRequirements
Basic Video Transmit
Sign in to the CX5500 System with Lync
Access the Web Configuration Utility
To access the Web Configuration Utility for your phone
To find your phone’s IP address
To sign out of Lync on your phone
Best Practices for Effective Camera Tracking
Place a Video Call
Use the CX5500 System with Microsoft Lync
Answer a Video Call
To place a video call
Hang Up a Call
Adjust Audio and Video
To adjust the volume
To hang up a call
Navigate Phone Views
Use the CX5500 System as a Conference Phone
Navigate Phone Views Understand Phone Icons and Status Indicators
Navigate Your Phone’s Interface Enter Data and Update Fields
Home View
Home view displays the following icons
To display Lines view
Lines View
To display additional phone lines and favorites in Home view
To view Active Call view
Active Call View
To display all your calls
Dark green Active call
Calls View
To display Calls view
Status bar in Home and other views
Understand Phone Icons and Status Indicators
Phone icons and status indicators
Navigating your phone interface
Navigate Your Phone’s Interface
To enter a URL or telephone number in the Contact field
Enter Data and Update Fields
To change how numbers and text are formatted
To use the onscreen keyboard
Use the Onscreen Keyboard
4 When you finish entering information, tap 5 Tap Save
Manage Calls on Your Phone
Clean the Touchscreen
Place and End Calls
To clean the touchscreen
To place a call from the Dialer
Call from the Dialer
To display the dialer
To call from the Recent Calls list
Place Calls from Favorites, Recent Call Lists, and Directories
To call from your Favorites list
To call from your Directory
Redial Numbers
Manage Active Calls
End Calls
Hold a Call
To resume a held call
Transfer Calls
To transfer a call
To perform a blind transfer
Answer Incoming Calls
Manage Incoming Calls
To answer an incoming call
To answer an incoming call from Home or Calls view
To answer another incoming call from Home view
Answer Additional Calls
To answer another incoming call
Answer Calls Automatically
Answer Calls on a Shared Line
To enable your phone to answer calls automatically
1 From Home view, tap Settings Basic Preferences Auto Answer
Ignore Incoming Calls
Redirect Calls
Reject Incoming Calls
Forward Incoming Calls
To forward all calls a contact
Forward Calls to a Contact
Divert Calls from a Contact
Reject Calls from a Contact
To disable call forwarding
4. From the Edit Contact screen, tap Auto Reject and tap Enabled
5 Tap Auto Divert, and tap Enabled
Enable Do Not Disturb
To enable and disable Do Not Disturb
Enable Do Not Disturb on Multiple Lines
To enable or disable Do Not Disturb for a particular line
3. From the Do Not Disturb screen, tap Enable or Disable
Calls on separate lines in Calls view
Manage Multiple Calls
Calls on two lines in Lines view
To dial in to a conference call
Dial in to Conference Calls
Manage Conference Calls
Hold and Resume Conference Calls
Initiate Conference Calls
To initiate a conference call using the Confrnc soft key
To set up a conference call from an active call and a held call
Split Conference Calls into Two Held Calls
End Conference Calls
Manage Conference Call Participants
To place a conference call on hold
To manage a participant in a conference call
Use Your Contact Directory
Manage Contacts and Directories
To view your Contact Directory from Home view
Tap Directories Contact Directory Tap New Call Directory
To search for a contact
To view contact information
To dial a contact
To add a contact
To delete a contact
To update a contact’s information
Note Directory fields are administrator-set
Add Contacts from Recent Calls list
Manage Favorites
To add recent callers to your Contact Directory
To make a contact a favorite
Favorites also display from Home view, as displayed next
To see your Favorites list
Work with a Corporate Directory
To see your favorites from Home view
To see your favorites in Lines view
» From Home view, tap Directories Corporate Directory
To view the Corporate Directory
To perform a quick search of the Corporate Directory
To perform an advanced search 1 Tap AdvFind
To remove message indicators temporarily
Listen to Voicemail
To listen to voicemail messages
2 Tap Message Center
To view your Recent Calls list
View Recent Calls
To manage a call record
Control Audio and Volume
To customize the list
To remove certain calls from the list
Update the Incoming Call Ringtone
Change the Speaker and Ringer Volume
Update a Contact’s Ringtone
To select an incoming call ringtone for your phone or a line
To mute the microphone
Work with Shared Lines
Mute the Microphone
Call Forwarding is not available on shared lines
Icons and status indicators for shared lines
Note Unsupported features on shared lines
Update Your Status
Use Advanced Features
Use the Contact List
Broadcast Messages Using Group Paging Use the Calendar
To update your presence setting
Manage Your Contact List
1 Select Contacts or tap Settings Features Presence Contacts
To add contacts to your Contact list
To view your Contact List
View Lync Contacts’ Presence Status
To view contacts in Home view
To view your contacts in Lines view
Group Paging Mode
Broadcast Messages Using Group Paging
Integrate with Microsoft Lync Server
Send and Receive Pages
To send a page
Receive Pages
Change the Default Paging Group
Adjust the Volume of Pages
Receive Pages When Not in an Active Call
Receive Pages during Active Calls
Enable Pages to Play during Active Calls
Update Paging Group Subscriptions
Use the Calendar
To update your Paging Group subscriptions
Features with Your Login Credentials
Open and Close the Calendar
credentials, see Access Features with Your Login Credentials
Troubleshooting Why doesn’t the calendar display anymore?
Navigate Day View
Navigate Month View
To close the Calendar
To navigate in Month view
To see Meeting view
Navigate Meeting View
To navigate in Day view
To enable or disable meeting reminders
Work with Meeting Reminders
1 From Home view, tap Settings Basic Preferences Calendar Settings
To navigate in Meeting view
To join a meeting from a meeting reminder
Join Meetings from the Calendar
To use another number to join the meeting from a reminder
To join a meeting from Meeting view
Log In and Out of a Phone
Log in to a Phone
Place Calls from Phones That Are in the Logged-Out State
Change Your Password
From Home view, tap Settings Features User Login Log in
To change your user password
Lock the Phone
Change Your User Password
Lock and Unlock Your Phone
To change your user password
Call and Answer from a Locked Phone
Access Features with Your Login Credentials
To unlock your phone 1 Tap Unlock
To call an authorized number from a locked phone
Change the Language on Your Phone
Customize the Phone’s Display
To re-submit or enter your login credentials
1 From Home view, tap Settings Basic Login Credentials
Change the Backlight
Change the Time and Date Display
To update the time and date display
1 From Home view, tap Settings Basic Set Date/Time
1 From Home view, tap Settings Basic Backlight Intensity
Change the Background Picture
To change the Backlight Timeout
1 From Home view, tap Settings Basic Backlight Timeout
To change the background picture using the Web Configuration Utility
Use Power-Saving Mode
2 Select Preferences Background
3 Click Add a new background image to upload a picture
Change Your Office Hours
Change Timeouts
To change timeouts
1 From Home view, tap Settings Basic Power Saving Timeouts
5 Tap Save
Investigate Phone Warnings
Administrative Tasks
Restart the Phone
To view a detailed list of phone issues
Test Phone Hardware
Update Phone Configuration
To update your phone’s configuration
1 From Home view, tap Settings Basic Update Configuration
Test the Speaker, Microphones, and Camera
Troubleshoot Issues
Download Logs
To test the speaker and microphones
Technical Notifications support pages
Get Help
Polycom and Partner Resources
The Polycom Community
Service Agreements
Copyright, Safety, and Regulatory Notices
Polycom Limited Warranty and Limitation Liability
Governing Law
Safety, Compliance, and Disposal Information
Warranty Exclusive
Exclusions
Part 15 FCC Rules
Plug Acts as Disconnect Device
Class B Digital Device or Peripheral
Industry Canada IC
Europe
Japan
Class B Statements
.
displays in the status bar, as shown next.
also displays next to your phone line in Lines view, as shown next. If you have new messages or forwarding enabled, the messages or forwarding icon displays instead.