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Polycom CX5500 manual Reject Calls from a Contact, Divert Calls from a Contact

Models: CX5500

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To disable call forwarding:

Polycom CX5500 Unified Conference Station for Microsoft Lync User Guide

The forwarding icon is displayed in Lines view next to the phone line that has call-forwarding enabled, as shown next.

The call-forwarding enabled icon in Lines view

To disable call forwarding:

1From Home view, tap Forward.

2If your phone is set up with multiple lines, tap the line with call-forwarding enabled.

3From the Forwarding Type Select screen, tap the forwarding type you want to disable, and tap Disable.

Reject Calls from a Contact

You can reject incoming calls automatically sending incoming calls from a particular contact to your voicemail system. Note that you cannot reject calls on shared lines; you can only silence them. For more information, see Work with Shared Lines.

To reject incoming calls from contacts:

1.From Home view, tap Directories > Contact Directory.

2.From your directory, tap a contact.

3.From the contact’s information screen, tap .

4.From the Edit Contact screen, tap Auto Reject and tap Enabled.

5.Tap Save.

Divert Calls from a Contact

Using the Divert option, you can transfer all incoming calls from a particular contact to another contact.

To divert incoming calls from a contact to another:

1From Home view, tap Directories > Contact Directory.

2From your directory, tap a contact.

Polycom, Inc.

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Polycom CX5500 manual Reject Calls from a Contact, Divert Calls from a Contact, To disable call forwarding

Contents

Software 1.1.0 May 2014 3725-67893-001 Rev A Polycom CX5500 Unified Conference Station for Microsoft LyncUSER GUIDE 6001 America Center Drive San Jose, CA 95002 USA Contents About This GuideGet Started Use the CX5500 System with Microsoft LyncUse Advanced Features Administrative Tasks Troubleshoot IssuesCopyright, Safety, and Regulatory Notices Get HelpAbout This Guide Who Should Read this Guide?Conventions Used in this Guide Terms and Writing ConventionsInformation Elements Typographic Conventions CourierTypographic Conventions BoldGet Help and Support Resources About the Polycom CX5500 Unified Conference Station Get StartedUse the CX5500 System with Microsoft Lync Client Use the CX5500 System as a Conference Phone How the CX5500 system works during conference callsUnderstand the CX5500 System Hardware Microphone Indicator Lights Understand the Indicator LightsActive video indicator lights Connect the CX5500 System to a Computer Minimum hardware and software requirements for the connected computerCategoryRequirements Basic Video TransmitAccess the Web Configuration Utility Sign in to the CX5500 System with LyncTo access the Web Configuration Utility for your phone To find your phone’s IP addressBest Practices for Effective Camera Tracking To sign out of Lync on your phoneUse the CX5500 System with Microsoft Lync Place a Video CallAnswer a Video Call To place a video callAdjust Audio and Video Hang Up a CallTo adjust the volume To hang up a callUse the CX5500 System as a Conference Phone Navigate Phone ViewsNavigate Phone Views Understand Phone Icons and Status Indicators Navigate Your Phone’s Interface Enter Data and Update FieldsHome View Home view displays the following icons To display additional phone lines and favorites in Home view Lines ViewTo display Lines view To display all your calls Active Call ViewTo view Active Call view To display Calls view Calls ViewDark green Active call Phone icons and status indicators Understand Phone Icons and Status IndicatorsStatus bar in Home and other views Navigate Your Phone’s Interface Navigating your phone interfaceTo change how numbers and text are formatted Enter Data and Update FieldsTo enter a URL or telephone number in the Contact field Use the Onscreen Keyboard To use the onscreen keyboard4 When you finish entering information, tap 5 Tap Save Clean the Touchscreen Manage Calls on Your PhonePlace and End Calls To clean the touchscreenTo display the dialer Call from the DialerTo place a call from the Dialer Place Calls from Favorites, Recent Call Lists, and Directories To call from the Recent Calls listTo call from your Favorites list To call from your DirectoryManage Active Calls Redial NumbersEnd Calls Hold a CallTransfer Calls To resume a held callTo transfer a call To perform a blind transferManage Incoming Calls Answer Incoming CallsTo answer an incoming call To answer an incoming call from Home or Calls viewTo answer another incoming call Answer Additional CallsTo answer another incoming call from Home view Answer Calls on a Shared Line Answer Calls AutomaticallyTo enable your phone to answer calls automatically 1 From Home view, tap Settings Basic Preferences Auto AnswerRedirect Calls Ignore Incoming CallsReject Incoming Calls Forward Incoming CallsForward Calls to a Contact To forward all calls a contactReject Calls from a Contact Divert Calls from a ContactTo disable call forwarding 4. From the Edit Contact screen, tap Auto Reject and tap EnabledEnable Do Not Disturb 5 Tap Auto Divert, and tap EnabledEnable Do Not Disturb on Multiple Lines To enable and disable Do Not DisturbTo enable or disable Do Not Disturb for a particular line 3. From the Do Not Disturb screen, tap Enable or DisableCalls on two lines in Lines view Manage Multiple CallsCalls on separate lines in Calls view Manage Conference Calls Dial in to Conference CallsTo dial in to a conference call Initiate Conference Calls Hold and Resume Conference CallsTo initiate a conference call using the Confrnc soft key To set up a conference call from an active call and a held callEnd Conference Calls Split Conference Calls into Two Held CallsManage Conference Call Participants To place a conference call on holdTo manage a participant in a conference call Manage Contacts and Directories Use Your Contact DirectoryTo view your Contact Directory from Home view  Tap Directories Contact Directory  Tap New Call DirectoryTo view contact information To search for a contactTo dial a contact To add a contactNote Directory fields are administrator-set To update a contact’s informationTo delete a contact Manage Favorites Add Contacts from Recent Calls listTo add recent callers to your Contact Directory To make a contact a favoriteFavorites also display from Home view, as displayed next Work with a Corporate Directory To see your Favorites listTo see your favorites from Home view To see your favorites in Lines viewTo view the Corporate Directory » From Home view, tap Directories Corporate DirectoryTo perform a quick search of the Corporate Directory To perform an advanced search 1 Tap AdvFindListen to Voicemail To remove message indicators temporarilyTo listen to voicemail messages 2 Tap Message CenterView Recent Calls To view your Recent Calls listControl Audio and Volume To manage a call recordTo customize the list To remove certain calls from the listChange the Speaker and Ringer Volume Update the Incoming Call RingtoneUpdate a Contact’s Ringtone To select an incoming call ringtone for your phone or a lineMute the Microphone Work with Shared LinesTo mute the microphone Note Unsupported features on shared lines Icons and status indicators for shared linesCall Forwarding is not available on shared lines Use Advanced Features Update Your StatusUse the Contact List Broadcast Messages Using Group Paging Use the CalendarManage Your Contact List To update your presence setting1 Select Contacts or tap Settings Features Presence Contacts To add contacts to your Contact listView Lync Contacts’ Presence Status To view your Contact ListTo view your contacts in Lines view To view contacts in Home viewBroadcast Messages Using Group Paging Group Paging ModeIntegrate with Microsoft Lync Server Send and Receive PagesReceive Pages To send a pageAdjust the Volume of Pages Change the Default Paging GroupReceive Pages When Not in an Active Call Receive Pages during Active CallsUpdate Paging Group Subscriptions Enable Pages to Play during Active CallsUse the Calendar To update your Paging Group subscriptionsOpen and Close the Calendar Features with Your Login Credentialscredentials, see Access Features with Your Login Credentials Troubleshooting Why doesn’t the calendar display anymore?Navigate Month View Navigate Day ViewTo close the Calendar To navigate in Month viewTo navigate in Day view Navigate Meeting ViewTo see Meeting view Work with Meeting Reminders To enable or disable meeting reminders1 From Home view, tap Settings Basic Preferences Calendar Settings To navigate in Meeting viewJoin Meetings from the Calendar To join a meeting from a meeting reminderTo use another number to join the meeting from a reminder To join a meeting from Meeting viewLog in to a Phone Log In and Out of a PhoneChange Your Password Place Calls from Phones That Are in the Logged-Out State From Home view, tap Settings Features User Login Log in To change your user passwordChange Your User Password Lock the PhoneLock and Unlock Your Phone To change your user passwordAccess Features with Your Login Credentials Call and Answer from a Locked PhoneTo unlock your phone 1 Tap Unlock To call an authorized number from a locked phoneCustomize the Phone’s Display Change the Language on Your PhoneTo re-submit or enter your login credentials 1 From Home view, tap Settings Basic Login CredentialsChange the Time and Date Display Change the BacklightTo update the time and date display 1 From Home view, tap Settings Basic Set Date/TimeChange the Background Picture 1 From Home view, tap Settings Basic Backlight IntensityTo change the Backlight Timeout 1 From Home view, tap Settings Basic Backlight TimeoutUse Power-Saving Mode To change the background picture using the Web Configuration Utility2 Select Preferences Background 3 Click Add a new background image to upload a pictureChange Timeouts Change Your Office HoursTo change timeouts 1 From Home view, tap Settings Basic Power Saving Timeouts5 Tap Save Administrative Tasks Investigate Phone WarningsRestart the Phone To view a detailed list of phone issuesUpdate Phone Configuration Test Phone HardwareTo update your phone’s configuration 1 From Home view, tap Settings Basic Update ConfigurationTroubleshoot Issues Test the Speaker, Microphones, and CameraDownload Logs To test the speaker and microphonesPolycom and Partner Resources Get HelpTechnical Notifications support pages The Polycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesClass B Digital Device or Peripheral Plug Acts as Disconnect DeviceIndustry Canada IC EuropeClass B Statements Japan