Polycom MGC-50/MGC-100 installation manual Troubleshooting

MGC Hardware and Installation Manual

Troubleshooting

The MGC unit provides on-line diagnostics for quick isolation and resolution of problems. The card status and the MCU's status can be viewed in the Browser and the Status areas of the MGC Manager main window. The full messages regarding the cards status can also be viewed in the Status box of the Card Settings dialog box. For more information, see the MGC Administrator’s Guide, Chapter 4, “MCU Card Management”.

Faults and errors (usually software) are recorded in the Faults file and can be viewed in the faults dialog box (accessed from the MCU right-click pop-up menu). For more details, see the MGC Administrator’s Guide, Chapter 5.

A list of system faults can be viewed via the Faults function. A detailed list of faults can be found in the MGC Administrator’s Guide, Appendix B.

5-19