Samsung MC28H5135CK/BA Problem Cause Action, Put one cup of water in a, For 1-2 minutes to check

Problem	Cause	Action	Problem	Cause	Action
The power turns off	The oven has been	After cooking for an	The door cannot be	Food residue is stuck	Clean the oven and then
during operation.	cooking for an extended	extended period of time,	opened properly.	between the door and	open the door.
	period of time.	let the oven cool.		oven interior.
	The cooling fan is not	Listen for the sound of	Heating including	The oven may not work,	Put one cup of water in a
	working.	the cooling fan.	the Warm function	too much food is being	microwave-safe container
			does not work	cooked, or improper	and run the microwave
	Trying to operate the	Put food in the oven.
			properly.	cookware is being used.	for 1-2 minutes to check
	oven without food
					whether the water is
	inside.
					heated. Reduce the
	There is not sufficient	There are intake/exhaust
					amount of food and start
	ventilation space for the	outlets on the front and			the function again. Use a
	oven.	rear of the oven for
					cooking container with a
		ventilation.
					flat bottom.
		Keep the gaps specified
			The thaw function	Too much food is being	Reduce the amount
		in the product installation
			does not work.	cooked.	of food and start the
		guide.
					function again.
	Several power plugs are	Designate only one socket
			The interior light	The door has been left	The interior light may
	being used in the same	to be used for the oven.
			is dim or does not	open for a long time.	automatically turn off
	socket.
			turn on.		when the Eco function
There is a popping	Cooking sealed food or	Do not use sealed
					operates. Close and
sound during	using a container with a	containers as they may			reopen the door or press
operation, and the	lid may causes popping	burst during cooking			the Cancel button.
oven doesn't work.	sounds.	due to expansion of the
				The interior light is	Clean the inside of the
		contents.
				covered by foreign	oven and check again.
The oven exterior	There is not sufficient	There are intake/
				matter.
is too hot during	ventilation space for the	exhaust outlets on the
			A beeping sound	If the Auto Cook	After turning over the
operation.	oven.	front and rear of the
			occurs during	function is being used,	food, press the Start
		oven for ventilation.
			cooking.	this beeping sound	button again to restart
		Keep the gaps
				means it's time to turn	operation.
		specified in the product
				over the food during
		installation guide.
				thawing.
	Objects are on top of	Remove all objects on the
			The oven is not	The oven is installed on	Make sure the oven is
	the oven.	top of the oven.
			level.	an uneven surface.	installed on flat, stable
					surface.
					(continued)
		English - 39

07 TROUBLESHOOTING AND INFORMATION CODE

MC28H5135CK_BA_DE68-04441A-00_EN.indd 39

6/17/2016 12:19:15 PM