Samsung MC28H5135CK/BA Make sure the water, Oven Inside and run the oven Your warranty details

Problem	Cause	Action	Problem	Cause	Action
Oven			Steam
The oven does not	The door is open.	Close the door and try	I can hear water	Water is heated using	This is not an oven
heat.		again.
			boiling during	the steam heater.	malfunction.
Smoke comes out	During initial	This is not a	Vapour cooking
during preheating.	operation, smoke may	malfunction, and if you
			There is an unusual	Water is being removed	This is not an oven
	come from the heating	run the oven 2-3 times,
			sound when I stop	from inside the steam	malfunction.
	elements when you	it should stop.
			Vapour cooking.	heater after Vapour
	first use the oven.
				cooking has finished.
	Food is on the heating	Let the oven cool
			Steam does not	The water supply tank is	Make sure the water
	elements.	and then remove the
		food from the heating	come out.	not installed.	supply tank is correctly
					installed.
		elements.
				There is no water in the	Fill the tank with water
There is a	Plastic or non heat-	Use glass cookware
burning or plastic	resistant cookware is	suitable for high		water supply tank.	and try again.
smell when using	used.	temperatures.
			If the above guidelines do not enable you to solve the problem, then
the oven.
			contact your local SAMSUNG customer service centre.
There is a bad smell	Food residue or plastic	Use the steam function
			Please have the following information read;
coming from inside	has melted and stuck to	and then wipe with a dry
			• The model and serial numbers, normally printed on the rear of the
the oven.	the interior.	cloth.
		You can put a lemon slice	oven
		inside and run the oven	• Your warranty details
		to remove the odour more	• A clear description of the problem
		quickly.	Then contact your local dealer or SAMSUNG aftersales service.
The oven does not	The oven door is	If you open the door
cook properly.	frequently opened	often, the interior
	during cooking.	temperature will be
		lowered and this may
		affect the results of your
		cooking.
	The oven controls are	Correctly set the oven
	not correctly set.	controls and try again.
	The grill or other	Correctly insert the
	accessories are not	accessories.
	correctly inserted.
	The wrong type or size	Use suitable cookware
	of cookware is used.	with flat bottoms.

English - 41

07 TROUBLESHOOTING AND INFORMATION CODE

MC28H5135CK_BA_DE68-04441A-00_EN.indd 41

6/17/2016 12:19:15 PM