Condition | Suggested solutions | |
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| Ensure that original is positioned correctly on | |
Copy image is skewed. | document glass. | |
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| Check that the copy paper is loaded correctly. | |
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Blank copies. | Ensure that the original is face down on the | |
document glass or face up in the ADF. | ||
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| Replace the paper in the Tray with paper from a new | |
Image rubs off the copy | package. | |
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easily. | In high humidity areas do not leave paper in the | |
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| machine for extended periods of time. | |
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| Fan the stack of paper, then turn it over in the Tray. | |
| Replace the paper in paper Tray with a fresh supply. | |
| Check/adjust the paper guides, if necessary. | |
Frequent copy paper jams. | Ensure that the paper is the proper paper weight. 20 | |
| lb (75 g/m2) bond paper is recommended. | |
| Check for copy paper or pieces of copy paper | |
| remaining in the machine after a paper jam has been | |
| cleared. | |
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Toner yield is lower than | Toner may be lodged in the cartridge. Remove the | |
toner cartridge. Shake the toner cartridge and tap | ||
expected and TONER LOW | ||
along the top of the toner cartridge over a waste | ||
message appears on the | ||
receptacle. Take care not to touch the exposed toner | ||
LCD. | ||
on the left side of the cartridge. | ||
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| Your originals may contain pictures, solids, or heavy | |
Fewer copies from the toner | lines, for example, forms, newsletters, books or other | |
documents that use more toner. The machine may be | ||
cartridge than expected. | ||
turned frequently on and off. The document cover is | ||
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| being left open while copies are being made. | |
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The following message appears |
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on your computer screen: | There may be a copying or printing job in progress. | |
Scanner is busy receiving or | ||
When the current job is completed, try the job again. | ||
printing data. When the current | ||
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job is completed, try again. |
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