Samsung SHR-9716 user manual TroubleshootingsFAQ

Troubleshootings(FAQ)

PROBLEM

SOLUTION

Can’t turn ON the power of the system	 Check if the computer’s power cables are all connected properly.
	 Check the input voltage.
	 If you can’t find any wrong connection, but you still can’t turn on the
	power, you have to contact the service center or technicians.
Power is turned ON, but all you can see is a	 Check if the monitor’s power cables are all connected properly.
blue screen.	 Check if the monitor’s power button is switched ON.
	 Check if the output data cable of SPR-9816/9716 system is properly
	connected to the monitor.
	 Disconnect the power cable and then re-connect.
	 If your monitor has a selectable inputs, make sure you select VGA
	mode for input and wait for at least one minute for the screen to
	appear.
Camera numbers are displayed on the	 Check if the output data cable from cameras are properly connected
screen, but can’t see any visual transferred	to SPR-9816/9716 system.
from camera.	 Check if the cameras’ power cables are all connected properly.
	 Check the cable connections between camera and SPR-9816/9716.
	 If video signals are sent to multiple systems. Sometimes a video
	splitter can cause a weak signal and there can be no signal to the
	system display. In this case, connect the camera directly to the
	system to avoid this problem.
	 Try to reboot the SPR-9816/9716 system.
Video images are displayed, but there are	 Check if you have set a recording method in the recording
no recordings.	setting. If it is set to ‘NONE’, you have to set it with a recording
	mode. .
	 Try to reboot the SPR-9816/9716 system.
Can’t find recorded images.	 Check search timeline to see if video images were recorded at
	the time you expect to have recording.
	 If no video images were recorded at the time zone, check the
	setup screen to find if recording method is properly set.
Can’t hear audio from the outputs.	 Check if the cameras’ Audio Save Option is set properly.
	 Check if Audio Play Option is selected on the Search Screen.
	 Check if microphone and speaker are properly connected to the
	rear of SPR-9816/9716 system.
	 Check if the connected microphone input is working properly.
	 Check if the connected speaker output is working properly.

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