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Troubleshootings(FAQ)
PROBLEM
SOLUTION
Can’t turn ON the power of the system | Check if the computer’s power cables are all connected properly. |
| Check the input voltage. |
| If you can’t find any wrong connection, but you still can’t turn on the |
| power, you have to contact the service center or technicians. |
|
|
Power is turned ON, but all you can see is a | Check if the monitor’s power cables are all connected properly. |
blue screen. | Check if the monitor’s power button is switched ON. |
| |
| Check if the output data cable of |
| connected to the monitor. |
| Disconnect the power cable and then |
| If your monitor has a selectable inputs, make sure you select VGA |
| mode for input and wait for at least one minute for the screen to |
| appear. |
|
|
Camera numbers are displayed on the | Check if the output data cable from cameras are properly connected |
screen, but can’t see any visual transferred | to |
from camera. | Check if the cameras’ power cables are all connected properly. |
| |
| Check the cable connections between camera and |
| If video signals are sent to multiple systems. Sometimes a video |
| splitter can cause a weak signal and there can be no signal to the |
| system display. In this case, connect the camera directly to the |
| system to avoid this problem. |
| Try to reboot the |
|
|
Video images are displayed, but there are | Check if you have set a recording method in the recording |
no recordings. | setting. If it is set to ‘NONE’, you have to set it with a recording |
| mode. . |
| Try to reboot the |
|
|
Can’t find recorded images. | Check search timeline to see if video images were recorded at |
| the time you expect to have recording. |
| If no video images were recorded at the time zone, check the |
| setup screen to find if recording method is properly set. |
|
|
Can’t hear audio from the outputs. | Check if the cameras’ Audio Save Option is set properly. |
| Check if Audio Play Option is selected on the Search Screen. |
| Check if microphone and speaker are properly connected to the |
| rear of |
| Check if the connected microphone input is working properly. |
| Check if the connected speaker output is working properly. |
|
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