Savin 1075 When an Error Message Is Displayed on the Computer, Access Mask settings in User Tools

Appendix

When an Error Message Is Displayed on the Computer

This section describes main possible causes and actions for error messages dis- played on the computer when the TWAIN driver is used.

Note

❒If an error message that is not contained in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message is still shown after scanning is executed again, note the content of the message and the error number (if listed in the table), and contact your service repre- sentative. For information about how to turn off the main power switch, see the General Settings Guide.

	Message	Cause and Action
	[Cannot connect to the scanner. Check the network	The access mask is set. Notify the network or
	Access Mask settings in User Tools.]	scanner administrator.
	[Cannot detect the paper size of the original. Specify	• Place the original correctly.
	the scanning size.]	• Specify the scan size.
		• When placing an original directly on the
		exposure glass, the opening/closing action
		of the ADF triggers the automatic original
		size detection process. Raise the ADF by
		more than 30 degrees.
	[Cannot find the scanner. Check if the scanner main	Check whether the main power switch of the
	power is on.]	machine is turned off.
	[Cannot find the scanner used for the previous scan.	Check whether the power switch of the previ-
	Another scanner will be used instead.]	ously used scanner is turned on. Reselect the
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		scanner.
	[Error has occurred in the scanner.]	Check whether the scanning settings made
		with the application exceed the setting range
		of the machine.
	[Error has occurred in the scanner driver.]	• Check whether the network cable is con-
		nected correctly to the computer.
		• Check whether the Ethernet board of the
		computer is recognized correctly by Win-
		dows.
		• Check whether your computer can use the
		TCP/IP protocol.
	[Insufficient memory. Close all applications, then re-	Close unnecessary applications running on
	start scanning.]	the computer.

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