Appendix
90
8
Troubleshooting

This section contains advice on what to do if you have problems scanning an

original or if the network delivery scanner and e-mail function do not work. Var-

ious messages that may appear on the control panel or computer are listed,

along with causes and suitable countermeasures.

When Scanning Is Not Performed as Expected

Delivery Function Does Not Work

Status Possible Cause and Action
The image cannot be scanned at all. The original was placed with the front and
back reversed. Make sure that the origi nal ori-
entation is correct. When placed directly on
the exposure glass, the side to be scanned
must face down. When fed via the ADF, the
side to be scanned must face up. ⇒ p.41 “Set-
ting Originals”
The image is distorted or out of position. •The original was moved during scanning.
Do not move the original during scanning.
•The original was not pressed flat against
the exposure glass. Make sure that the
original is pressed flat against the exposure
glass.
The image is scanned upside down. The original was placed upside down. Pla ce
the original in the correct direction.
The scanned image is dirty. The exposure glass or the exposure glass cover
is dirty. Clean these parts. ⇒Copy Reference
Status Possible Cause and Action
The delivery scanner function screen is not dis-
played.
•If the network TWAIN scanner screen ap-
pears when the machine is switched to
scanner operation, press [Cancel] to switch
to the network delivery scanner screen.
•If the display does not switch from n et-
work TWAIN scanner to network delivery
scanner, the delivery scanner settings are
not correct. See p.16 “Default Settings” and
make the appropriate settings.