Troubleshooting, Delivery Function Does Not Work | Savin 1075

Appendix

Troubleshooting

This section contains advice on what to do if you have problems scanning an original or if the network delivery scanner and e-mail function do not work. Var- ious messages that may appear on the control panel or computer are listed, along with causes and suitable countermeasures.

When Scanning Is Not Performed as Expected

		Status	Possible Cause and Action

		The image cannot be scanned at all.	The original was placed with the front and
			back reversed. Make sure that the original ori-
			entation is correct. When placed directly on
			the exposure glass, the side to be scanned
			must face down. When fed via the ADF, the
			side to be scanned must face up. ⇒ p.41 “Set-
			ting Originals”

		The image is distorted or out of position.	• The original was moved during scanning.
			Do not move the original during scanning.
			• The original was not pressed flat against
			the exposure glass. Make sure that the
			original is pressed flat against the exposure
			glass.

		The image is scanned upside down.	The original was placed upside down. Place
			the original in the correct direction.


8		The scanned image is dirty.	The exposure glass or the exposure glass cover
		The scanned image is dirty.	The exposure glass or the exposure glass cover
			is dirty. Clean these parts. ⇒Copy Reference
			is dirty. Clean these parts. ⇒Copy Reference


		Delivery Function Does Not Work


		Status	Possible Cause and Action

		The delivery scanner function screen is not dis-	• If the network TWAIN scanner screen ap-
		played.	pears when the machine is switched to
			scanner operation, press [Cancel] to switch
			to the network delivery scanner screen.
			• If the display does not switch from net-
			work TWAIN scanner to network delivery
			scanner, the delivery scanner settings are
			not correct. See p.16 “Default Settings” and
			make the appropriate settings.

90

Image 94

Savin 1075 appendix Troubleshooting, When Scanning Is Not Performed as Expected, Delivery Function Does Not Work

Contents

Printer/Scanner Kit Type Page Table of Contents Flow of Operations Scanning Originals TroubleshootingSpecifications Storing Data Symbols How to Read This ManualNames of Major Options Copy Reference General Settings GuideManuals for This Machine Scanner Reference this manual Manuals for ScanRouter V2 Lite When working in a WAN environment When a dial-up router is connected in a network environmentWhen connected to a computer that uses dial-up access When connected to a mail server This machine OutlineNetwork Twain Scanner Computer This machine Client computer Network Delivery ScannerDelivery server Mail Mail server Document Server This machine Computer Names and Functions of Components Control Panel Display Contents Using as a network delivery scanner Using E-mail Network Scanner Using as a Network Delivery Scanner Using as a Network Twain ScannerPreparation Sequence Preparations for Use as a Network Scanner Using E-mail Default Settings Initial Scanner SetupSystem settings Scanner settings Explanation of scanner settings is provided in this manual Resolution Setting Scanner FeaturesMail Settings Scan Type Scan Size Setting ProcedurePress Scanner Features Press the User Tools/Counter key Selecting a custom size When all dimensions have been entered, press OK Deleting programed scan settingsEnter the scan size area with the number keys Compression Black & White Making Scanner SettingsSend/Store Connection Timeout Press Delete Compression Gray Scale Update Delivery Scanner Destination ListSender’s Name Default Destination List Priority Switch to Batch Job Reset Time in Adding OriginalOriginal Setting Mail Information Language Print & Delete Scanner Journal Press the Scanner Settings tabFile Type Priority Select Title Making Scan Data Subject Settings Change the setting Deleting programed subject settings Press the Subject Settings tab To delete more subjects, repeat steps E to F Press Exit DNS Server 1, DNS Server 2, and DNS Server Making E-mail SettingsSetting Procedure Smtp Server Name Verify the IP address of the DNS Server Verification of SettingsClick Setting Reference Verify the Smtp Server Name and Smtp Port Number Click Smtp Installing Software Auto Run Program Installation Sequence Software for using a Network Twain Scanner Click Type1075 Twain Driver Click the key of the software to be installed Software for using a Network Delivery ScannerSelect a setup language, and then click OK Select a language used by this component, and then click OK Select a language, and then click OK DeskTopBinder V2 LiteClick DeskTopBinder V2 Lite Type1075 Twain Driver Software Supplied on CD-ROMList of Files File storage folder DeskTopBinder V2 Lite Software installed with DeskTopBinder V2 Lite ScanRouter V2 Lite Software installed with ScanRouter V2 Lite Preparations for Use as a Network Scanner Setting Originals Placing the Original on the Exposure Glass Lift the exposure glass cover or the ADF Originals that can and cannot be placed in the ADF Placing the Original in the Automatic Document Feeder ADFPlace the original so that the top edge is in the ADF tray Placing the Divided Original Automatic Document Feeder ADF Place the top edge of the origi- nal first Press Original Settings Original Orientation and Scan Area SettingOn the scanner function screen Mixed size selection Sided original/2-sided original selectionOrientation selection Document group For a Network Twain ScannerOpen the Scanner Control dialog box Select / or / from the drop-down menu of the Orien- tation Setting Originals Scanning Originals Using Network Twain Scanner Flow of Operations Click Select Scanner Driver Scanning OriginalsFile format for scanned images and go to step E Place the original in the scanner Click Preview When you want to configure the scanning areaDocument group Reference Click Close Automatic Tilt Correction Scanning Mode RegistrationFunctions of the Twain Driver Printing to the Image Manual Input List Displays of Destinations and SendersRegistration No Attach Sender’s Name Attach Sub- ject Switch Destination List/ Search by User Name Destination List Press the Scanner key Delivery ProcedurePress Switch Destination List Make sure that no previous set- tings remain Press Scan Settings Making the settings individuallyCalling up stored scan settings Press Recall Program To select more destinations, re- peat step B When selecting a destination from the listUsing a short ID number to select a destination Press Registration No Press Search Searching for a destination to selectManual input of a destination Press Search by User Name Press Attach Sender’s Name When selecting a sender from the listChecking selected destinations Receipt Enter part of the sender name Using a short ID number to select a senders nameSearching for a sender to select Select a sender Press Exit Manual input of the subject When selecting a subject from the listPress Attach Subject Items to be checked Checking the Status of DeliveryCheck the displayed records Press Store File Using the Network Delivery Scanner with the Document ServerSimultaneous Delivery and Storage Press File Information to set file in- formation Select a file to be delivered Delivering Stored FilesDisplay the list of stored files To select multiple files, repeat step B Mail Icon Switch Destination List/Search by User NameAttach Sender’s Name Attach Sub- ject File Type Procedure for Sending E-mails Press E-mail Select the file type if necessary Press File Type Select the destination to which the scan data is to be sent Manual input of the e-mail addressEnter the e-mail address with the soft keyboard Press Search Press Search by User Name Search by User Name and Search by E-mail To verify receipt, press Return Specify the senderReceipt Return Receipt is highlighted Using a short ID number to select a senders name Press Exit To verify receipt, press Return Receipt Press OK Manual input of the subject directly Enter the subject with the soft keyboard Press OK Checking the Status of E-mail Press Scanned Files Status on the screen for sending e-mail Using E-mail with the Document Server Simultaneous E-mail and Storage Sending Stored Files Using the Document Server Storing Data Storage Procedure Make sure that no previous set- ting remains Press Store Only Making settings individuallyMake the settings for storing scanned data files Press OK Specify file information Press Store File Press File Information Specifying file informationSpecifying a user name Press User Name Specifying a file name Specifying a passwordPress Password Press File Name Viewing the List When using the network delivery scanner or e-mailViewing a List of Stored Files List of stored files is dis- played Manage/Delete File Send User name Folder contents displayConnected device name All Users Searching by user name Searching for FilesSearching by file name Needed Deleting Stored FilesYou can delete files that are no longer Select the file to be deleted Change the file information Changing File InformationChanging the user name Press Change User Name Changing the file name Changing a passwordPress Change Password Press Change File Name Relationship between the Resolution and the Data Size When Gray Scale is selected as the Scan Type When Scanning Is Not Performed as Expected TroubleshootingDelivery Function Does Not Work When an Error Message Is Displayed on the Control Panel Set Divide & Send E-mail to On Troubleshooting Work error has occurred and the file could not Not be sent correctly. Try the operation once When an Error Message Is Displayed on the Computer Access Mask settings in User Tools Administrator Specifications Index 100 Means Power ON. b means Power OFF. c means Stand by UE USA G338-8607