Savin 1075 appendix When an Error Message Is Displayed on the Control Panel

Troubleshooting

When an Error Message Is Displayed on the Control Panel

Note

❒If an error message that is not contained in this section appears, turn off the main power switch of the machine, and then turn it on again. If the message is still shown, note the content of the message and the error number (if listed in the table), and contact your service representative. For information about how to turn off the main power switch, see the General Settings Guide.

Message	Possible Cause and Action
Cannot cancel sending certain file(s).	Only files in waiting can be cancelled. Files
To confirm the result, check [Scanned Files Sta-	with a delivery status of successful or resulted
tus].	cannot be cancelled.
Cannot communicate with SMTP server.	• Check whether this machine and the SMTP
Check the server status.	server are correctly connected to the net-
	work.
	• The SMTP server is not running or is not in
	service.
	• Check whether the setting of “Network” at
	the initial state is correct.
Cannot communicate with the delivery server.	No response from the delivery server. Possible
Check the server status.	causes are as follows:
	• The delivery server is not running or has
	not started delivery service.
	• “Delivery Server IP Address” is not set cor-
	rectly in System Settings.
	• The delivery server does not recognize the
	connected device. Register a connected de-
	vice in “Set I/O Device” of ScanRouter V2
	Administration Utility. ⇒ScanRouter V2
	Administration Utility Help
	• The machine may not be correctly connect-
	ed to the network. Check the LED indica-
	tors of the Ethernet board. ⇒General
	Settings Guide
Cannot detect original size.	• Place the original correctly.
Select scan size.	• Specify the scan size.
Note	• When placing an original directly on the
	exposure glass, the opening/closing action
❒ These messages are shown alternately.
	of the ADF triggers the automatic original
	size detection process. Raise the ADF by
	more than 30 degrees.
Cannot find SMTP server. Check DNS or	• Check whether this machine and the mail
SMTP.	server are correctly connected to the net-
	work.
	• The mail server is not running or is not in
	service.
	• Check whether the “Network” setting for
	the initial system setup is correct.

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