Siemens 1200 Entry Voice Mail (EVM)

Step by Step

Making Calls – Convenience Functions

54

Entry Voice Mail (EVM)

Your HiPath1200 features an integrated voice memory

system called "Entry Voice Mail".

Your service personnel can configure up to 24 voice

mailboxes and four AutoAttendants for you.

If the voice mailbox auto-configuration feature was en-

abled by the service personnel, you can also configure

your voice mailbox yourself.

You r p e rs o n al voice ma ilbox answers your calls, greets

the caller with your personal greeting or a standard an-

nouncement and lets the caller leave a message.

AutoAttendants not only issue announcements/gree-

tings, they also let your callers reach you or your cowor-

ker directly.

Your service personnel can configure the following ty-

pes of AutoAttendant:

• Automatic call acceptance without attendant func-

tionality

The caller only hears a greeting.

• Greeting with attendant option

– The caller hears an announcement/music a nd is

then connected to the attendant, for example.

Example: "Hello. You have reached the offices of

XY. All our lines are busy now. Please wait a mo-

ment to be connected."

– The caller can reach an internal subscriber by dia-

ling an internal station number after the greeting.

Example: "Hello. The person you have called is

unavailable right now. Dial 14 after the tone to

speak to someone else."

– The caller can reach an internal or external party

by entering a speed-dial number (0-9) after the

greeting.

Example: "Hello. For information on our product,

press "1". To reach our hotline, press "2" ."

Contents

Main Before You Begin Important Notes Mark Page Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Basic Operating Instructions. . . . . . . . . . . . . . . . . . . .8 Making Calls Basic Functions . . . . . . . . . . . . . . . .15 Making Calls Convenience Functions . . . . . . . . . 33 Saving Functions and Procedures . . . . . . . . . . . . . .59 Using Other Team Functions . . . . . . . . . . . . . . . . . . .64 Privacy/Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 Checking and Assigning Call Charges. . . . . . . . . . .73 Using Other Functions/Services . . . . . . . . . . . . . . . .75 Page Basic Operating Instructions Characteristics and Ways to Connect Your optiPoint 500 Control Panel optiPoint50 0 economy/basic/standard Control Panel optiPoint50 0 advance with optiPointkey module How to Use these Operating Instruc- tions u or vPress volume controls on the telephone. Screen Displays Page Accessing Functions ... Interactively :Press : to confirm. ... Via the Program/Service menu rd Page Making Calls Basic Functions Answering Calls Answering a Call With the Handset Answering a Call with the Speaker (Speaker- phone Mode) Dialing/Making Calls Off-Hook Dialing o On-Hook Dialing o Switching to Speakerphone Mode Switching to the Handset n and sLift the handset. Continue the call. Open Listening Ending a Call Redialing a Number : Turning the Microphone On and Off Calling a Second Party (Consultation Hold) Switching to the Party on Hold (Toggle) Combining the Calling Parties into a Three- Party Conference Transferring a Call o s Call Forwarding Using Variable Call Forwarding Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Num- bers (MSN) Using Call Forwarding - No Answer (CFNA) Using Callback Storing a Callback qil Answering a Callback Checking and Canceling a Saved Callback Saving Repertory Dialing Numbers on a Key Using Repertory Dialing Keys Telephone Settings Adjusting the Ring Volume Adjusting the Ring Tone u or vTo adjust the ring tone, keep pressing the keys until the Adjusting the Speakerphone to the Room Acoustics u v Adjusting the Display to a Comfortable Rea- ding Angle Display Backlight Adjusting the Display Contrast u or vPress one of these keys while the phone is idle. Making Calls Convenience Functions Answering Calls Accepting a Specific Call for Your Colleague qim o Rejecting Calls Using the Speakerphone n : qmj or rmj Enter the code for "on" or "off". Answering a Call with a Headset : qje Answering Calls from the Entrance Telepho- ne and Opening the Door n Page Dialing/Making Calls Using a Caller List Page Using Speed-Dial qk o qmf o * : o Page Select from Directory (Alphanumeric Search) > : o Talking to Your Colleague With a Speaker Call Automatic Connection Setup/Immediate Con- nection/Hotline Reserve Trunk Assigning a Station Number/MSN During a Call Using Call Waiting Page Turning the Call Waiting Tone On and Off Parking a Call d ... mEnter the number of the park slot (0 - 9) and make a note rij d ... mEnter the park slot number you noted earlier. Conducting a Conference Activating Tone Dialing/DTMF Suffix Dialing Transferring a Call after Announcement If You Cannot Reach a Destination Call Waiting (Camp-On) qil Busy Override - Joining a Call in Progress qjf Using Night Answer Entry Voice Mail (EVM) Configuring the Personal Voice Mailbox kmd o Activating the Personal Voice Mailbox Checking the Personal Voice Mailbox Page Activating AutoAttendants Operating/Setting the Voice Mailbox and AutoAttendants kmd o o Page Saving Functions and Procedures Assigning Functions to Keys qme > : Page Page Assigning a Procedure (Operating Steps) to a Key Checking the Key Assignments qme Using Other Team Functions Turning Group Call On and Off Page Page Accepting a Call for Another Member of Your Team qik Privacy/Se curity Turning Do Not Disturb On and Off Caller ID Suppression Monitoring a Room qll o Trace Call: Identifying Anonymous Cal- lers qlh Locking the Telephone to Prevent Unauthorized Use qjj or rjj Enter the code for "lock" or "unlock". o Page Saving Your PIN Checking and Assigning Call Charges Displaying Call Charges qji Dialing with Call Charge Assignment Using Other Functions/Services Appointments Function Saving Appointments Using Timed Reminders Music on Hold qmhed rmhed Resetting Services and Functions (System-Wide Cancellation for a Tele- phone) rd o o o o o Using Functions in ISDN via Code Dia- ling (Keypad Dialing) qidg o Operating a Switch (Relay) Check Switch/Relay Status Confirming/Deactivating an Alarm n r Turning off an Alarm rmheh o Reject on Busy, Switching Telephone to Busy qmhee Fax Details and Message on Answe- ring Machine System A dminist ration/ Software Update Enable Remote Administration and Software Update Service Call Software Update Resetting the System Password Setting the Language/Country qmhef o Setting Date and Time Configuring System Speed-Dial Num- bers Page Ter min al M ode - optiPoint application module A B CKeys for lower-case letters or, in combination with the b 1 2 3Keys for digits or, in combination with the b key, for b Page Labeling, Documentation and Accessories Labeling Key Fields Attaching a Station Number Label Documentation Using PC-based Telephony Applications Accessories Fixing Problems Telephone Maintenance Troubleshooting Responding to Error Messages on the Screen Page Index A B C D E F G H L M N O P S T U V Overview of Functions and Codes * * * *85* * * * * * * * * * * www.siemens.com/hipath