Technical Support

Getting Help

Before You Call

At Siemens Applied Automation we take pride in the on going support we provide our customers. When you purchase a product, you receive a de- tailed manual, which should answer your questions; however, our techni- cal support service provides a special “hot” line as an added source of information.

If you require assistance call:

Inside Oklahoma: (918) 662-7430

Outside Oklahoma: (800) 448-8224

Internationally: 001-918-662-7430

Before you call one of our technical support lines. Please have the fol- lowing information available to help our representative answer your questions:

1.Unit Serial Number and Date of Installation

2.Description of problem

3.LEDs status on Communication Boards

iv Preface

2000585-001

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Siemens DataNET Hub (DNH) user manual Technical Support, Getting Help Before You Call