Tektronix 480X Customer Support Hotline, Printer service, Tektronix Bulletin Board Service

6Troubleshooting

Customer Support Hotline

If your problem is not resolved after Þrst trying the suggestions in this chapter, call the Tektronix Customer Support Hotline in the United States and Canada at 1-800-835-6100(from 6:00 am to 5:00 pm PST).

For technical support outside the United States and Canada, contact your local Tektronix dealer or Tektronix sales representative.

Printer service

If your printer needs service, call 1-800-635-6100(in the United States, from 6:00 am to 5:00 pm PST). Outside the United States, contact your Tektronix dealer or local Tektronix ofÞce.

The Tektronix Bulletin Board Service

The Tektronix Bulletin Board Service (BBS) is available for direct downloading of the latest versions of printer drivers, utilities, and Þles. If you have a Macintosh or PC, communication software, and modem, you can call the system and use the menus to locate and download the Þles you want.

To access the BBS 24 hours a day, 7 days a week, call (503) 685-4504.

For a detailed instruction guide on system requirements, terminal settings, protocol, modem, how to connect to our BBS, and how to download Þles, request a document catalog from HAL, the Tektronix automated fax system. Refer to ÒUsing the automated fax systemsÓ on page 6-4 for instructions on using HAL.

6-2 Phaser 480X Color Printer