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Tektronix 480X user manual Problems with image size and position, Printed images are off-set

Models: 480X

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6Troubleshooting

Problems with image size and position

Printed images are off-set

Check your application for correct image sizing.

Part of the image is cut off

■Check your application for image sizing.

■Make sure that you are using a Phaser 480X driver and have selected the correct page size. If you select the incorrect page size, the image may be cut off.

■If the TRANSFER ROLL indicator is blinking, you have installed a short (A/A4) transfer roll and long (B/A3/WB) paper, which causes part of the image to be cut off.

On a Macintosh, printed image has shifted or margins are incorrect

■Make sure that you have installed the Phaser 480X printer driver onto your Macintosh so that you can select the correct page sizes from the driver. For details on the Phaser 480X drivers, refer to the

Phaser 480X Drivers and Utilities Printing Reference.

■For details on printing from a Macintosh, refer to Chapter 3.

6-16Phaser 480X Color Printer

Image 98

Tektronix 480X user manual Problems with image size and position, Printed images are off-set, Part of the image is cut off

Contents

Phaser¨ Color Printer Page Terms in manual Caution Terms on product CautionPhaser 480X Warranty Contents Caring for Your Printer Supplies and AccessoriesPrinting Expanding Your Printing System Front and Rear PanelsTechnical Notes ViiRegulatory Information Moving Your PrinterIndex All about the Phaser IntroductionDigital pre-press proofs complete with trapping Printer featuresBrilliant colors and resolution DCS PrintSoftware application compatibility PhaserMatchVersatility of built-in PostScript Level Hardware platform compatibilityFont ﬂexibility Ordering suppliesWide range of media sizes Extensive drivers and utilitiesAt a glance Getting Set UpSetting up the printer Setting up the printer Checking the inventory9237-01 Registering your printer Removing the packing material8849-0 8849-05 Loading the transfer roll Front Side of Printer 8849-08 Adding paper Optional paper tray accommodates these paper 12Phaser 480X Color Printer Replace the plastic cover on the paper tray 14Phaser 480X Color Printer Connecting the printer Printer portsLocalTalk connection Connecting to a single computer LocalTalk TatusScsi connection Parallel connectionEthernet connection Turning on the printer Status LocalTalkBack What happens at power-upFront Installing a driver on your computer PC Microsoft Windows driverNetwork port Interface SelectIf you selected a network port Macintosh drivers Installing the Phaser 480X driver Workstation users What next? Printing Which platform?Using the Phaser 480X driver Printing from a MacintoshPrinting Reference Printing from a PC Windows TransparencyPrinting from a Unix or VMS workstation Workstations Operating systemsPrinting from speciﬁc applications About paper and transparencies Handling paper and transparenciesSelect a paper tray Setting paper and transparency sizeStandard Tray Tray Size MediaSet the paper guides on the tray Set the paper stopper Loading paper and transparencies Margins and print area Manual feed Color correction Using a printer driver or a utility ﬁleColor correction mode Driver Switch Color correction mode 16Phaser 480X Color Printer Helvetica Condensed Bold Fonts resident typefacesHelvetica Bold Helvetica Narrow BoldDownloading fonts Screen fontsTektronix supplies and drivers Printing hintsApplication hints Getting the largest printed pictureHow long does it take to make a print? Complete cleaning Cleaning is importantQuick cleaning Caring for Your PrinterPrinter component Quick Complete Frequency Cleaning Caring for Your PrinterCleaning kit contents High-grade isopropyl alcohol Clean, dust-free areaCooling time Drying timeOutside surfaces Cleaning the printerCleaning the paper-pick roller Insert the paper tray into the printer Serial RS-232LocalTalk Parallel Thermal Head Separator BarPaper-Feed Roller Pinch Roller, Platen, and Idler Complete 7. Exit rollers Complete 8. Inside top cover and rack Complete 9. Paper clamp bar 9237-14 9237-16 Close the printer cover Install the transfer roll trayComplete 10. Transfer Roll Tray Resume printingReplacing the transfer roll 8849-67 Front Side of Printer 8849-59 Ordering information Supplies and AccessoriesTektronix supplies the mark of quality Media Kits Phaser 480X Supplies and AccessoriesOrder number Description Supplies Phaser 480X Supplies and Accessories cont’d Order number Description AccessoriesPage At a glance electronic addresses and telephone numbers TroubleshootingIf you need help Toll-freeCustomer Support Hotline Printer serviceTektronix Bulletin Board Service Send index from library-name Colorprinterinfo@TEKTRONIX.TEK.COMSend index Using the automated fax systems Country Numbers Country Country code Your area code and fax number ﬁnished Press #When Symptom Cause Solution Problems and solutionsTroubleshooting Quick Reference Troubleshooting Quick Reference contd Clearing a jam 8849-46 8849-70 If you can’t make a print Printer not operatingEcho showpage lpt1 Printer doesn’t appear in the ChooserEcho showpage port Mode COM19600,N,8,1,P Media indicator blinks, and no print is producedError indicator is on Ready light blinks, but ﬁle doesn’t printMedia is picked but does not advance Media handling problemsFrequent paper-picking errors Frequent paper jamsPart of the image is cut off Problems with image size and positionPrinted images are off-set Image prints in black-and-white instead of color Print quality problemsStreaks or spots appear on prints Error messages on the startup Error messages on the startupStartup page prints although you disabled it Message DescriptionFront and Rear Panels Rear panelSwitch Function Settings Phaser 480X rear panel switchesRear panel switches Switches 2, 3, and 4 Diagnostic Switches 8 and 9 Color Correction ModeFront panel Front panel indicatorIndicator Blinking Off Enabling/disabling the startup ATechnical NotesAppendixStartup and conﬁguration pages Conﬁguration Use the printer’s rear panel switchesSet Switch 4 up Send a PostScript language ﬁle to the printerPrinter ports Parallel port signal descriptionsSignal name Pin # Return Description Source Parallel portParallel port signal descriptions contd Ethernet portSpeciﬁcations Print speed paper-marking speed Safety and emissions standardsPrinting Upgrade kits Expanding Your Printing SystemAppendixMemory Total Memory Performance Memory conﬁgurations for Phaser 480X printersAdvantages of adding memory Requirements for adding a hard disk Adding a hard disk for font storageCompatible hard disks 4Phaser 480X Color Printer Connecting one disk CAU TionConnecting multiple disks U T I O NCMoving Your PrinterAppendix Changing the line voltageRepacking your printer Moving Your Printer C 8849- 73A 8849-50 Page DRegulatory InformationAppendix Declaration of conformity for 220 VAC equipment FCC Class B device for 110 VAC equipment Section II Information on ingredients Material Safety Data SheetSection I Product identiﬁcation Hazardous Ingredients NoneSection V Fire ﬁghting measures Section III Hazards identiﬁcationSection IV First aid measures Section VI Accidental release measuresSection XI Toxicological information Section IX Physical and chemical propertiesSection X Stability and reactivity Odor NoneSection XIV Transport information Section XII Ecological informationSection Xiii Disposal considerations Section XV Regulatory informationSection XVI Other information Original preparation date 9/30/93 R.CIndex Index-1Index-2Phaser 480X Color Printer JAM Index-3See paper-pick roller Index-5 Index-6Phaser 480X Color Printer