Manuals / Tektronix / Computer Equipment / Printer

Tektronix 480X user manual Troubleshooting, If you need help, Toll-free, 503

Models: 480X

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Chapter

6 Troubleshooting

If you need help

If you need assistance, contact your local Tektronix dealer or sales representative, Tektronix Customer Support Hotline, the Tektronix Bulletin Board Service (BBS), TektronixÕ interactive fax system (HAL and EuroHAL). This table lists all the ways to get help from Tektronix; detailed information follows.

At a glance: electronic addresses and telephone numbers

	■	Customer service		U.S. and Canada:
	■	Technical support		1-800-835-6100 (toll-free)
	■	Technical support
	■	Ordering		Outside U.S. and Canada:
	■	Service		Contact your local dealer or Tektronix representative.
	■	Service

	HAL fax library			U.S. and Canada:
				1-800-835-6100 (toll-free)
				All locations:
				(503) 682-7450

	EuroHAL fax library			Refer to page 6-5 for numbers for speciﬁc countries.

	Bulletin Board Service (BBS)			(503) 685-4504 (using a modem and computer)

	Internet


		■	World Wide Web	http://www.tek.com/Color_Printers
		■	Automatic File Server	color_printer_info@tek.com
		■	Automatic File Server	color_printer_info@tek.com
		■	Technical Support	support@ColorPrinters.tek.com
		■	America On-Line	Keyword: Tektronix
		■	eWorld	Shortcut: Tektronix
		■	CompuServe	Go Tektronix

User Manual

6-1

Image 83

Tektronix 480X Troubleshooting, If you need help, At a glance electronic addresses and telephone numbers, Toll-free, 503

Contents

Phaser¨ Color Printer Page Terms on product Caution Terms in manual CautionPhaser 480X Warranty Contents Caring for Your Printer Supplies and AccessoriesPrinting Vii Front and Rear PanelsTechnical Notes Expanding Your Printing SystemRegulatory Information Moving Your PrinterIndex Introduction All about the PhaserDCS Print Printer featuresBrilliant colors and resolution Digital pre-press proofs complete with trappingHardware platform compatibility PhaserMatchVersatility of built-in PostScript Level Software application compatibilityExtensive drivers and utilities Ordering suppliesWide range of media sizes Font ﬂexibilityAt a glance Getting Set UpSetting up the printer Checking the inventory Setting up the printer9237-01 Removing the packing material Registering your printer8849-0 8849-05 Loading the transfer roll Front Side of Printer 8849-08 Adding paper Optional paper tray accommodates these paper 12Phaser 480X Color Printer Replace the plastic cover on the paper tray 14Phaser 480X Color Printer Printer ports Connecting the printerLocalTalk connection LocalTalk Tatus Connecting to a single computerScsi connection Parallel connectionEthernet connection Status LocalTalk Turning on the printerBack What happens at power-upFront PC Microsoft Windows driver Installing a driver on your computerNetwork port Interface SelectIf you selected a network port Macintosh drivers Installing the Phaser 480X driver Workstation users What next? Which platform? PrintingPrinting from a Macintosh Using the Phaser 480X driverPrinting Reference Transparency Printing from a PC WindowsWorkstations Operating systems Printing from a Unix or VMS workstationPrinting from speciﬁc applications Handling paper and transparencies About paper and transparenciesTray Size Media Setting paper and transparency sizeStandard Tray Select a paper traySet the paper guides on the tray Set the paper stopper Loading paper and transparencies Margins and print area Manual feed Color correction Using a printer driver or a utility ﬁleColor correction mode Driver Switch Color correction mode 16Phaser 480X Color Printer Helvetica Narrow Bold Fonts resident typefacesHelvetica Bold Helvetica Condensed BoldScreen fonts Downloading fontsGetting the largest printed picture Printing hintsApplication hints Tektronix supplies and driversHow long does it take to make a print? Caring for Your Printer Cleaning is importantQuick cleaning Complete cleaningCaring for Your Printer Printer component Quick Complete Frequency CleaningCleaning kit contents Drying time Clean, dust-free areaCooling time High-grade isopropyl alcoholOutside surfaces Cleaning the printerCleaning the paper-pick roller Insert the paper tray into the printer Serial RS-232LocalTalk Parallel Separator Bar Thermal HeadPaper-Feed Roller Pinch Roller, Platen, and Idler Complete 7. Exit rollers Complete 8. Inside top cover and rack Complete 9. Paper clamp bar 9237-14 9237-16 Resume printing Install the transfer roll trayComplete 10. Transfer Roll Tray Close the printer coverReplacing the transfer roll 8849-67 Front Side of Printer 8849-59 Ordering information Supplies and AccessoriesTektronix supplies the mark of quality Media Kits Phaser 480X Supplies and AccessoriesOrder number Description Supplies Order number Description Accessories Phaser 480X Supplies and Accessories cont’dPage Toll-free TroubleshootingIf you need help At a glance electronic addresses and telephone numbersCustomer Support Hotline Printer serviceTektronix Bulletin Board Service Send index from library-name Colorprinterinfo@TEKTRONIX.TEK.COMSend index Using the automated fax systems Country Numbers Country Country code Your area code and fax number ﬁnished Press #When Symptom Cause Solution Problems and solutionsTroubleshooting Quick Reference Troubleshooting Quick Reference contd Clearing a jam 8849-46 8849-70 Printer not operating If you can’t make a printEcho showpage lpt1 Printer doesn’t appear in the ChooserEcho showpage port Ready light blinks, but ﬁle doesn’t print Media indicator blinks, and no print is producedError indicator is on Mode COM19600,N,8,1,PFrequent paper jams Media handling problemsFrequent paper-picking errors Media is picked but does not advancePart of the image is cut off Problems with image size and positionPrinted images are off-set Image prints in black-and-white instead of color Print quality problemsStreaks or spots appear on prints Message Description Error messages on the startupStartup page prints although you disabled it Error messages on the startupRear panel Front and Rear PanelsSwitch Function Settings Phaser 480X rear panel switchesRear panel switches Switches 8 and 9 Color Correction Mode Switches 2, 3, and 4 DiagnosticFront panel Front panel indicatorIndicator Blinking Off Enabling/disabling the startup ATechnical NotesAppendixStartup and conﬁguration pages Send a PostScript language ﬁle to the printer Use the printer’s rear panel switchesSet Switch 4 up ConﬁgurationParallel port Parallel port signal descriptionsSignal name Pin # Return Description Source Printer portsEthernet port Parallel port signal descriptions contdSpeciﬁcations Print speed paper-marking speed Safety and emissions standardsPrinting Expanding Your Printing SystemAppendix Upgrade kitsMemory Total Memory Performance Memory conﬁgurations for Phaser 480X printersAdvantages of adding memory Requirements for adding a hard disk Adding a hard disk for font storageCompatible hard disks 4Phaser 480X Color Printer CAU Tion Connecting one diskU T I O N Connecting multiple disksChanging the line voltage CMoving Your PrinterAppendixRepacking your printer Moving Your Printer C 8849- 73A 8849-50 Page DRegulatory InformationAppendix Declaration of conformity for 220 VAC equipment FCC Class B device for 110 VAC equipment Hazardous Ingredients None Material Safety Data SheetSection I Product identiﬁcation Section II Information on ingredientsSection VI Accidental release measures Section III Hazards identiﬁcationSection IV First aid measures Section V Fire ﬁghting measuresOdor None Section IX Physical and chemical propertiesSection X Stability and reactivity Section XI Toxicological informationSection XV Regulatory information Section XII Ecological informationSection Xiii Disposal considerations Section XIV Transport informationOriginal preparation date 9/30/93 R.C Section XVI Other informationIndex-1 IndexIndex-2Phaser 480X Color Printer Index-3 JAMSee paper-pick roller Index-5 Index-6Phaser 480X Color Printer