Tektronix 480X user manual Using the automated fax systems

6Troubleshooting

Using the automated fax systems

As an alternative to the Customer Support Hotline, and to provide up-to-date information quickly, Tektronix has set up HAL (Highly Automated Library) and EuroHAL, two interactive, automated fax systems. These automated fax systems provide Macintosh, PC, and workstation users with the latest technical hints and tips (like color corrections), solutions to common technical problems, and application notes for software problems (such as CorelDRAW! and QuarkXPress).

You may call HAL or EuroHAL from anywhere in the world. The fax systems are available 24 hours a day, seven days a week.

Use HAL to order a catalog or individual documents in the U.S.A. and Canada

If you have a fax machine and a touch-tone voice telephone, you can order a HAL catalog, listing all of the information offered by HAL, by calling (503) 682-7450(direct) or, in the U.S. and Canada, call 1-800-835-6100.

1.Before you call, write down the area code and telephone number for your fax machine. HAL will ask you to key this number through the keypad on your voice telephone. If you are calling from outside the United States or Canada, youÕll need to know the international access code to reach your country from the United States. Without a complete fax number, HAL cannot call your fax machine.

2.Call only from a touch-tone voice telephone.

3.Follow through the voice-prompted menu.

4.Order individual documents by entering the desired documentÕs number as listed in the HAL catalog. Enter the number by using the telephoneÕs keypad.

5.You can order up to three documents per call.

6.The HAL catalog or documents you request are faxed to you in a matter of minutes.

6-4 Phaser 480X Color Printer