Toshiba P25 Troubleshooting Procedures Optical Drive Troubleshooting, Procedure 1 Audio CD check

2 Troubleshooting Procedures 2.12 Optical Drive Troubleshooting

This section describes how to determine if the computer’s internal optical drive is functioning properly. The Satellite P20 module bays can accommodate the following optical drives:

•DVD-R/RW device

•DVD-ROM device

•DVD Multi-drive device

•COMBO device

Figure 2-11 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Audio CD test

Procedure 2: Drive cleaning check

Procedure 3: Software check

Procedure 4: Diagnostic test

Procedure 5: Connection and replacement check

Procedure 1 Audio CD check

First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel does not light when the disc is played and the drive gives no response, go straight to Procedure 3.

Procedure 2 Drive cleaning check

Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product instructions. If the problem persists, go to Procedure 3.

Procedure 3 Software check

Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive.

Procedure 4 Diagnostic test

The audio test program stored in the Diagnostics Disk will test the drive’s ability to play an audio CD. See Chapter 3 for details.

If any errors occur while executing the diagnostic program, go to Procedure 5.

2-30 Satellite P20-25 Series Maintenance Manual