Troubleshooting | Toshiba Satellite 2450 manual

Chapter 9 Troubleshooting

Problem solving process	9-1
Preliminary checklist	9-1
Analyzing the problem	9-2
Hardware and system checklist	9-3
System start-up	9-3
Self test	9-4
Power	9-4
Password	9-7
Keyboard	9-7
LCD panel	9-7
Hard disk drive	9-8
DVD-ROMdrive	9-9
CD-RW/DVD-ROMdrive	9-10
DVD-R/-RWdrive	9-12
DVD Multi drive	9-13
Diskette drive	9-15
SD card	9-15
PC card	9-16
Infraredport	9-16
Pointing device	9-17
USB	9-19
Memory expansion	9-19
Sound system	9-20
Monitor	9-20
i.LINK (IEEE1394)	9-21
Modem	9-21
LAN	9-23
Wireless LAN	9-23
Bluetooth	9-24
Real Time Clock	9-24
TOSHIBAsupport	9-25
Before you call	9-25
Where to write	9-25

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Toshiba Satellite 2450 user manual Troubleshooting, Hardware and system checklist

Contents

Toshiba Trademarks CopyrightDisclaimer FCC information FCC notice Declaration of Conformity Information EU Declaration of Conformity information FCC conditionsContact Vcci Class B Information Network Compatibility Statement Modem warning noticeConformity Statement Type of service Japan regulationsRegion selection Redial Telephone company procedures If problems ariseDisconnection Fax branding Instructions for IC CS-03 certified equipment Modem warning notice for Australia AT&F AT&W AT%TE=0 ATZ Software in addition to a modem Page General conditions Description on Laser specification Page Table of Contents Xvi Getting StartedOperating Basics Xvii Writing CDs on DVD Multi drive Xviii Power and Power-Up ModesKeyboard Xix HW Setup and PasswordsOptional Devices Troubleshooting Hardware and system checklist Appendixes Glossary Index Xxii Manual contents Preface Conventions AbbreviationsIcons Keys Key operation DisplayMessages Conventions Xxvi Pressure or impact damage General PrecautionsStress injury Heat injury Central Processing Unit CPU Performance Disclaimer PC card overheating Equipment checklist IntroductionChapter Hardware Features PowerDocumentation Processor Features Disks CD-ROM CD-EXTRA Display KeyboardPointing device Ports Slots Multimedia Security CommunicationsSlim Select Bay Special features Software Special features Battery save mode Utilities Options Options Slim Select Bay options CD-RW/DVD-ROM Grand Tour Front with the display closedAudio/Video Controlbuttons Security lock WirelessLeft side Left side Right side Shows the computer’s right side Back side Back side Serial Bus LAN jackUniversal Underside Under side Front with the display open Toshiba Front with the display open System indicators CD/DVD Digital DC in 15V Power Keyboard indicators Keyboard indicators CapsLock indicator USB diskette drive Indicator Slim Select Bay modulesDVD-ROM drive Slim Select Bay modules CD-RW/DVD-ROM drive DVD-R/-RW drive DVD Multi drive Slim Select Bay HDD adaptor Black Toshiba Style Bay Bridge Media Adaptor Universal AC adaptor Universal AC adaptor Grand Tour Setting up your work space Getting Started Placement of the computer General conditions Setting up your work space Seating and posture Lighting Work habits Connecting the universal AC adaptor Connecting the AC adaptor Turning on the power Opening the display Turning off the power Shut Down mode Boot modeStarting up for the first time Starting up for the first time Hibernation mode Benefits of hibernation Data save in hibernation mode Turning off the powerStarting Hibernation Automatic Hibernation Standby mode Benefits of standbyExecuting standby Clickstart, clickTurn Off Computer and clickStand by Restarting the computer Restarting the computerStandby limitations Follow the on-screen instructions Pointing devices Using the Touch PadOperating Basics Using the USB diskette drive Connecting 3 1/2 diskette drive Disconnecting 3 1/2 diskette drive Changing Slim Select Bay modulesRemoving a module Changing Slim Select Bay modules Installing a module Removing the Slim Select Bay module Loading discs Using optical media drivesUsing optical media drives Manual release with the eject hole Lay the CD/DVD, label side up, in the drawer Removing discs Closing the DVD-ROM drawer Writing CDs on CD-RW/DVD-ROM drive Writing CDs on CD-RW/DVD-ROM driveBefore writing or rewriting When writing or rewriting Writing CD/DVDs on DVD-R/-RW drive Important messageDisclaimer Writing CD/DVDs on DVD-R/-RW drive Writing CD/DVDs on DVD Multi drive Read/write function chart DVD-RWDVD Specifications for Re-recordable Disc for Version Writing CD/DVDs on DVD Multi drive Drag’n Drop CD Data Verification Video DVD-R/-RW/-RAM Operating Basics Media care CD/DVDsDiskettes Media care Modem Region selection Properties menu Modem Connecting SettingModem Selection Dialing Properties Wireless communications DisconnectingWireless LAN Wireless communications Worldwide operation Bluetooth wireless technologySecurity Wireless communication switch Wireless communication IndicatorIndicatorstatus Indication Radio links Connecting LAN cable LAN Cleaning the computer Cleaning the computerDisconnecting LAN cable Moving the computer Heat dispersal Keyboard Typewriter keys Emulating keys on enhanced keyboard F1 … F12 function keysSoft keys Fn key combinations Soft keys Fn key combinations Hot keys Soft keys Fn key combinations Display clarity increases with the brightness level Arrow mode Windows special keysKeypad overlay Fn Sticky key Temporarily using normal keyboard overlay on Numeric mode Temporarily using overlay overlay off Generating Ascii charactersTemporarily changing modes Generating Ascii characters Keyboard Power and Power-Up Modes Power conditions Power indicators Battery indicators Battery types DC in indicatorPower indicator Battery pack Real Time Clock battery Care and use of the battery pack Care and use of the battery packSafety precautions Modes Care and use of the battery pack Procedures Charging time hours Battery type Power on Power offCharging the batteries Time Monitoring battery capacity Battery charging notice Maximizing battery operating time Retaining data with power off Extending battery life Replacing the battery pack Removing the battery pack Installing the battery pack Replacing the battery pack Starting the computer by password Securing the battery cover Power-up modes Panel power offPower-up modes System Auto Off Modes HW Setup and Passwords HW SetupAccessing HW Setup HW Setup window Boot Priority Power On Display HW Setup Enter Network Boot Protocol USB Password General Password was registered Device Config Key FD Parallel/Printer Supervisor passwordSupervisor password Passwords Power devices Optional DevicesCards/memory Peripheral devices PC cards Inserting a PC card Removing a PC card PC cards SD cards Inserting an SD card SD cards Removing an SD cardSD card care Installing memory module Memory expansion Memory expansion Removing the keyboard brace Removing the keyboard Raising the insulation sheet 11 Installing a memory module Removing memory module Toshiba Style Bay Bridge media adaptor 13 Removing the memory module Toshiba Style Bay Bridge media adaptor Before installingInserting Removing 16 Secureing a screw SmartMedia Write protection 18 Inserting a SmartMedia Removing a Memory Stick Installing a Memory StickMemory Stick Removing a Compact Flash memory module Installing a Compact Flash moduleCompact Flash Battery pack Black USB FDD kitBridge media care Slim Select Bay HDD adaptor Black Slim Select Bay HDD adaptor Black 22 Opening the lid External monitor 24 Closing the lid Click start and click Control Panel Using the TV buttonChanging the resolution Link IEEE1394 25 Display properties Precautions Link IEEE1394 Security lock Point to i.LINK IEEE1394 device and click Security lock 28 Security lock Preliminary checklist TroubleshootingProblem solving process Analyzing the problem System start-up Hardware and system checklistHardware and system checklist Power Self test Problem Procedure Overheating power downAC power Battery Slim Select Bay Password LCD panel Hard disk drive DVD-ROM CD-RW/DVD-ROM drive Hardware and system checklist DVD-R/-RW drive DVD Multi drive EXTRA,CD-GAudioCDonly Diskette drive SD card PC card Infrared port Click the Pointer Options tab Pointing deviceTouch Pad ProblemProcedure USB mouse USB Memory expansion Sound system Monitor Link IEEE1394 Modem No Carrier LAN Bluetooth Real Time Clock Where to write Toshiba supportBefore you call Toshiba support InEurope Specifications Power RequirementsAppendix a Environmental Requirements Communicationspecifications Appendix B Display Controller and ModesDisplay controller Video modes Video modes VGA Appendix B Video modes XGA Appendix B Video modes XGA Video modes Super XGA+ Video modes Super XGA+ Appendix B Appendix B AT Commands Repeat last commandAppendix C +++ Escape sequence Dn Dial Answer commandBn Communication standard setting En Echo command Hn Hook controlRequest ID information Appendix C Nn Modulation handshake Ln Monitor speaker volumeMn Monitor speaker mode Qn Result code control On Return on-line to data modeSelect pulse dialing Xn Result code selection, call progress monitoring Select tone dialingVn DCE response format Dial tone detect Busy tone detectZn Recall stored profile Cn Data Carrier Detect DCD control Load factory settings Dn DTR control Tn Self-test commands Gn V.22bis guard tone controlKn Local flow control selection Pn Select Pulse Dial Make/Break Ratio WW Zn=x Store telephone number Display Current ConfigurationStore current configuration \Nn Error control mode selection \Qn Local flow control selection Cn Data compression control \Vn Protocol result codeView numbers in blacklist Registers Register valuesAppendix D ATSn? S3 Command line termination character user defined S0 Auto answer ring numberS1 Ring counter S2 AT escape character user defined S5 Command line editing character user defined S4 Response formatting character user definedS6 Wait before dialing Appendix D S7 Connection completion time-out S8 Comma pause timeS11 Dtmf dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes Result Code Numeric Description Delayed Appendix D Function Transmissionspeed ModeAppendix E Table E-1 Result codes for a V.90 connection AT Command Appendix E Appendix E Installing the internal modem Installing the modem board and jackInternal Modem Guide Appendix F Removing the internal modem Wireless LAN Card SpecificationsRadio Characteristics Appendix G 2457 Wireless Ieee 802.11 Channels Sets Revision BSupported Frequency Sub-bands Wireless Ieee 802.11 Channels Sets Revision a Appendix G Wireless Channels Sets Turbo Mode AC Power Cord Connectors Appendix H USA and Canada Australia Europe Parts Numbers Appendix Configurations Glossary-1 GlossaryAbbreviations Adaptor Glossary-2 Cache memory Glossary-3 Capacity Glossary-4 Dielete Glossary-5 Device driver Glossary-6 Hard disk drive HDD Glossary-7 Hardware Glossary-8 Menu Glossary-9 Microprocessor Glossary-10 Prompt Glossary-11 Radio frequency interference RFI shield Glossary-12 Write protection Glossary-13 Glossary Glossary-14 Index-1 IndexIndex Index-2 Index-3 Index-4 Index-5 Index-6