Zebra Technologies 2207A10L010, 2237A10L010 146

146Troubleshooting Troubleshooting Checklists

Troubleshooting Checklists

If an error condition exists with the printer, review this checklist:

Is there an error message on the LCD? If yes, see LCD Error Messages on page 147.

Are noncontinuous labels being treated as continuous labels? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 85.

Is the CHECK RIBBON light on when ribbon is loaded properly? If yes, see Calibrate Media and Ribbon Sensor Sensitivity on page 85.

Are you experiencing problems with print quality? If yes, see Print Quality Problems on page 151.

Are you experiencing communications problems? If yes, see Communications Problems on page 156.

If the labels are not printing or advancing correctly, review this checklist:

Are you using the correct type of labels? Review the types of label in Types of Media on page 35.

Are you using a label that is narrower than the maximum print width? See Set Print Width on page 75.

Review the label- and ribbon-loading illustrations in Print Modes on page 43 and Load Ribbon on page 49.

Does the printhead need to be adjusted? See Adjust Printhead Pressure and Toggle Position on page 61for more information.

Do the sensors need to be calibrated? See Calibrate Media and Ribbon Sensor Sensitivity on page 85 for more information.

If none of the above suggestions correct the problem, review this checklist:

Perform one or more of the self-tests given in Printer Diagnostics on page 163. Use the results to help identify the problem.

If you are still having problems, see Contacts on page 13 for customer support information.

13383L-004 Rev. A

XiIIIPlus/R110Xi/R170Xi User Guide

9/6/07

Contents

User Guide © 2007 ZIH Corp Proprietary Statement Product Improvements Liability Disclaimer Limitation of Liability Declaration of Conformity Page Contents Page Page Page Page Page About This Document Page You can contact Zebra Technologies at the following: http://www.zebra.com http://www.zebra.com/support ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction Figure 2 • Exterior of Printer Figure 3 • Printer Components control panel Liquid Crystal Display (LCD) control panel buttons control panel lights (LEDs) Figure 4 • Location of Control Panel Buttons and Lights Operating mode Pause mode Setup mode Error mode Table 1 • Control Panel Buttons Table 1 • Control Panel Buttons (Continued) Table 2 • Control Panel Indicator Lights Light Status Indication POWER Page Printer Setup Unpack and Inspect the Printer Unpack and Inspect the Printer Select a Site Select a Site for the Printer Connect to a Data Source Attach a Power Cord Table 3 • Storage Temperature and Humidity Consider the following when selecting an appropriate location for your printer General Specifications Table 4 • Operating Temperature and Humidity Mode Thermal Transfer Table 5 • Characteristics of the Data Communication Interfaces You must supply all data cables or wireless cards for your application Data Cables To minimize electrical noise pickup in the cable: •Keep data cables as short as possible •Do not bundle the data cables tightly with the power cords Table 6 • Connecting the Printer to a Computer or Network (Continued) Page Power Cord Specifications To connect the printer to a power source, complete these steps: 1.Toggle the printer power switch to the off (O) position Plug the power cord into the AC power connector 3.Plug the other end of the power cord into a power outlet near the printer •The overall cord length must be less than 9.8 ft. (3 m) •The cord must be rated for at least 10 A, 250 The chassis ground (earth) must Figure 5 • Power Cord Specifications http://www.zebra.com/howtobuy Your printer can use various types of media: Standard Tag stock Table 7 • Roll and Fanfold Media Non-Continuous Roll Media Fanfold Media Continuous To perform a media scratch test, complete these steps: 1.Scratch the print surface of the media rapidly with your fingernail 2.Did a black mark appear on the media If a black mark Then the media is Adhesive Test To perform an adhesive test, complete these steps: inside Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Operations Roll Media To place roll media on the media supply hanger, complete these steps: Fanfold Media Figure 8 • Rear Feed Using Media Supply Hanger Figure 9 • Bottom Feed Without Using Media Supply Hanger To load fanfold media, complete these steps: Table 8 • Print Modes Figure 10 • Tear-OffMode To load roll media, complete these steps: Set the printer to Select Print Mode Insert media into the printer. See Open the printhead assembly by rotating the RIBBON OUT Page Page Ribbon must be coated on the outside Figure 11 • Ribbon Path Without Ribbon Dancer With Ribbon Dancer To load ribbon, complete these steps: Page Page Page Page To remove used ribbon, complete these steps: Page Table 9 • Types of Calibration Auto-calibration MEDIA POWER UP (see Select HEAD CLOSE (see Select Head Long (Standard) Table 9 • Types of Calibration (Continued) Sensor Profile Select the SENSOR PROFILE Media and Ribbon Select the MEDIA AND RIBBON ERROR CONDITION PAPER OUT Figure 12 • Upper Media Sensor Location Plus To adjust the lower media sensor, complete these steps: Figure 13 • Lower Media Sensor Location To position the toggles, complete these steps: To adjust printhead pressure, complete these steps: Print some labels at 2.4 in. (61 mm) per second by running the PAUSE Self Test Loosen the upper knurled nuts on the toggle assemblies (1). (The Page Page Configuration PRINTER READY •printing at high speeds •peeling the media •the use of extremely thin, small, synthetic, or coated labels with ZebraNet Bridge. For information, see the To leave Setup mode, complete these steps: SAVE CHANGES PERMANENT TEMPORARY CANCEL ^KP ^KPx To print a configuration label, complete these steps: LIST SETUP Figure 14 • Configuration Label To print a network configuration label, complete these steps: LIST NETWORK Page Table 10 • Printer Parameters (Sheet 1 of 27) Adjust Print Darkness DARKNESS +04.0 Default: +04.0 Table 10 • Printer Parameters (Sheet 2 of 27) Adjust the Tear-OffPosition TEAR OFF +000 Figure 16 • Tear-OffPosition Adjustment ^LLxxxx Table 10 • Printer Parameters (Sheet 4 of 27) Set Print Width PRINT WIDTH - 104 0/8 MM Table 10 • Printer Parameters (Sheet 5 of 27) Set Maximum Label Length MAXIMUM LENGTH 39.0IN 988MM Table 10 • Printer Parameters (Sheet 6 of 27) Set Early Warning for Media EARLY WARNING When this parameter is enabled, the printer provides warnings when labels MEDIA DISABLED Table 10 • Printer Parameters (Sheet 7 of 27) Reset Media Counter for Early Warning Set Ribbon Length for Early Warning RIBBON LENGTH - 450M 1476 FT Table 10 • Printer Parameters (Sheet 8 of 27) Set Early Warning for Maintenance MAINT. OFF EARLY WARNING MAINTENANCE Set Printhead Cleaning Interval for Early Warning Table 10 • Printer Parameters (Sheet 9 of 27) Set Printhead Life for Early Warning HEAD LIFE 1000000 IN WARNING REPLACE Table 10 • Printer Parameters (Sheet 10 of 27) List Images LIST IMAGES List Formats LIST FORMATS Table 10 • Printer Parameters (Sheet 11 of 27) Format Memory Card FORMAT CARD: This option erases all previously stored information from the optional PCMCIA card or Compact Flash card Table 10 • Printer Parameters (Sheet 12 of 27) Initialize Flash Memory INIT FLASH MEM This option erases all previously stored information from Flash memory To initialize Flash memory: Table 10 • Printer Parameters (Sheet 13 of 27) Print Sensor Profile SENSOR PROFILE Figure 18 • Sensor Profile Table 10 • Printer Parameters (Sheet 14 of 27) Calibrate Media and Ribbon Sensor Sensitivity MEDIA AND RIBBON Use this procedure to adjust sensitivity of media and ribbon sensors CALIBRATE Table 10 • Printer Parameters (Sheet 15 of 27) Set Parallel Communications PARALLEL COMM -BIDIRECTIONAL Set Serial Communications Table 10 • Printer Parameters (Sheet 16 of 27) Set Data Bits DATA BITS - 8 BITS Default: 8 BITS Table 10 • Printer Parameters (Sheet 17 of 27) Set Protocol PROTOCOL ZEBRA ACK_NAK Table 10 • Printer Parameters (Sheet 18 of 27) Set Control Prefix Character CONTROL PREFIX >7EH Set Format Prefix Character Table 10 • Printer Parameters (Sheet 19 of 27) Select ZPL Mode ZPL MODE ZPL Default: ZPL Table 10 • Printer Parameters (Sheet 20 of 27) Select Head Close Option HEAD CLOSE Select Backfeed Sequence BACKFEED Table 10 • Printer Parameters (Sheet 21 of 27) Adjust Left Position LEFT POSITION ±0000 Table 10 • Printer Parameters (Sheet 22 of 27) Set the Head Test Count HEAD TEST COUNT Table 10 • Printer Parameters (Sheet 23 of 27) Set the Printhead Resistor Value HEAD RESISTOR 0500 OHMS Default Value: Table 10 • Printer Parameters (Sheet 24 of 27) Set Applicator Port Mode APPLICATOR PORT MODE 1: MODE 2: Table 10 • Printer Parameters (Sheet 25 of 27) Select Resynch Mode RESYNCH MODE Default: FEED MODE FEED Table 10 • Printer Parameters (Sheet 26 of 27) Adjust LCD Display LCD ADJUST +10 Select Format Convert Table 10 • Printer Parameters (Sheet 27 of 27) Set RTC Time RTC TIME 14:55 Select the Display Language Print Modes and Options Page •Tear-off •Peel-off •Cutter •Rewind •Applicator (used only if a machine will apply printed labels to something) TAKE LABEL Figure 19 • Media Loaded in Peel-OffMode 5Media 7Guide plate 8Spindle hook To set up the printer in Peel-Offmode, complete these steps: on page 128 for more information Page Page Note • A core is not required 12.Wind the media liner counterclockwise around the rewind spindle Page Page Figure 20 shows the printer loaded with labels in Cutter mode Figure 20 • Media Loaded in Cutter Mode 6Cutter To set up the printer in Cutter mode, complete these steps: Set the printer to Cutter mode. See Page RIBBON OUT error error Page Page Figure 21 • Media Loaded in Rewind Mode 5Labels 6Guide plate 7Spindle hook 8Rewind spindle To set up the printer in Rewind mode, complete these steps: If you have not already done so, install the rewind plate. See Install the Rewind Plate Set the printer to Rewind mode. See Page Page Page Page Page Figure 22 • Media Loaded in Rewind Mode with Cutter Option 9Rewind plate for Rewind mode with Cutter option 10 Printed label 11Cutter Page Page Page Page Page Page To install the rewind plate, complete these steps: Figure 23 • Rewind Plate not To remove media liner from the rewind or peel spindle, complete these steps: Yes Page Routine Maintenance Contacts http://www.zebra.com/environment Table 11 • Recommended Printer Cleaning Schedule Area Method Interval Printhead For 203 and 300 dpi printers For 600 dpi printers To clean the printhead and platen roller, complete these steps: 2.Remove the media and ribbon (if loaded) Page Ribbon and Label-AvailableSensor Locations The ribbon sensor and optional label-availablesensor are shown in Figure Figure 24 • Sensor Locations 1Label-availablesensors 2Black mark sensor Transmissive (Media) Sensor Locations Figure 25 • Upper Media Sensor Figure 26 • Lower Media Sensor Standard Printers Figure 27 • Snap Plate for Standard XiIIIPlus Printers To clean the snap plate in a standard printer, complete these steps: RFID-Enabledand RFID-ReadyPrinters Figure 28 • Snap Plate for R110Xi/R170Xi and RFID-Ready XiIIIPlus Printers Important • Do not remove the antenna support screws 2.Remove the snap plate from the printer 3.Clean the snap plate with cleaning solvent and a soft cloth To clean the cutter, complete these steps: 1.Turn off (O) the printer Figure 6 on page To replace a faulty fuse, complete these steps: 1.Use a small-bladescrewdriver or similar tool to remove the fuse holder Figure 29 • AC Power Entry Module 1Power switch Figure 30 • Fuse Locations Troubleshooting Page Table 12 • LCD Error Messages Table 12 • LCD Error Messages (Continued) RIBBON IN FAULT Page (function) Table 13 • Print Quality Problems General print quality issues Long tracks of missing print on Table 13 • Print Quality Problems (Continued) Wrinkled ribbon Fine, angular gray lines on blank labels Printing too light or Misregistration/skips Misregistration and misprint of one to three labels Vertical drift in The bar code printed on a label does not scan Table 14 • Calibration Problems Loss of printing registration on labels Excessive vertical drift in top-of-form ^CC ^CT ^CD Table 16 • Ribbon Problems Broken or melted ribbon The printer does not detect when the Table 17 • RFID Problems The RFID-enabled printer voids every RFID TAG CALIB Table 17 • RFID Problems (Continued) Poor yields. Too many RFID tags per roll are voided With a Gen 2 tag, no RFID parameters do not appear in Setup mode, and RFID information does not appear on the printer Table 18 • Miscellaneous Printer Problems The LCD displays a language that cannot read The LCD is missing Table 18 • Miscellaneous Printer Problems (Continued) The printer fails to calibrate or detect the top of the label Non-continuous To initiate the Power-OnSelf Test, complete these steps: To perform the CANCEL Self Test, complete these steps: Figure 31 • Configuration Label To perform a PAUSE self test, complete these steps: Figure 32 • PAUSE Test Label To perform a FEED self test, complete these steps: Figure 33 • FEED Test Label Figure 34 • Bar Code Darkness Comparison Table 19 • Judging Bar Code Quality Too dark Slightly dark Table 19 • Judging Bar Code Quality (Continued) “In-spec” Slightly light Too light To perform a FEED and PAUSE self test, complete these steps: Figure 35 • Communications Diagnostics Test Label To use communications diagnostics mode, complete these steps: DIAGNOSTICS Ribbon Sensor Profile Figure 36 • Sensor Profile (Ribbon Section) Media Sensor Profile Figure 37 • Sensor Profile (Media Section) Data Ports Table 20 • Parallel Cable Pin Configuration Table 20 • Parallel Cable Pin Configuration (Continued) Page Table 21 • Serial Connector Pin Configuration Figure 38 • RS-232DB9 MLB Connections DB-9to DB-25Connections Figure 39 • DB-9to DB-25Cable Connections Modem Connection Figure 40 • RS-232Cable Connections Figure 41 • USB Connectors Figure 42 • Applicator Signals (Mode 1) Figure 43 • Applicator Signals (Mode 2) Figure 44 • Applicator Signals (Mode 3) Figure 45 • Applicator Signals (Mode 4) Table 22 • Applicator Interface Connector Pin Configuration Pin Signal Name Signal Type No Table 22 • Applicator Interface Connector Pin Configuration (Continued) To toggle the current Pause state, this input must be asserted LOW for 200 milliseconds, or until the SERVICE REQUIRED output (pin 10) changes state REPRINT END PRINT about the start and end print signals. See Set Applicator Port Mode on page 95 for more information about the • MODE 0—Theapplicator port is OFF • MODE 1—AssertedLOW only while the printer is Table 23 • Non-Isolatedand Isolated Modes for +5V Operation Ground +5V, Jumper JP2 In External Ground +5V, Jumper JP2 Out +5V Output, Jumper JP1 In External +5V Input, Jumper JP1 Out Table 24 • Non-Isolatedand Isolated Modes for +24–28VOperation External Ground +24-28V Ground +28V from Pin +24-28VExternal Input +28V Input from Pin Page PC Cards To install the PCMCIA card, complete these steps: 1.See Figure 46. Remove the card shield from the rear of the printer Figure 46 • PCMCIA Card Installation 1Screw 2Card shield Page Page Specifications Tear-Off Mode: Peel-Off Cutter Mode: Applicator Mode: Page Product Markings United States and Canada (RXi or XiIIIPlus with UHF Reader Installed) United States, Canada, and EU (RXi or XiIIIPlus with HF Reader Installed) Page Page Specifications Key Page Page Refer to the following tables for ribbon specifications Note • Consider the following when using ribbon: • Ribbon must be wound with the coated side out 110XiIIIPlus 600 dpi 96XiIIIPlus 1.57 in. (40 mm) 5.10 in. (130 mm) Standard length with 2:1 label to ribbon ratio Minimum label length Total media width (label + backing, if any) Total thickness Cutter maximum full-widthmedia Ticket/tag sensing hole diameter 0.125 in. (3 mm) Label registration tolerance (vertical) ± 0.06 in. (± 1.5 mm) Label registration tolerance (label + backing if any) Cutter maximum full-width media thickness pack size (label + backing): L×W×H 140XiIIIPlus, 170XiIIIPlus, R170Xi, and 220XiIIIPlus Black Mark Sensing Only Mark length or tag edge) Mark width (measuring to perpendicular label or tag (includes backing, if any) Maximum roll diameter Maximum interlabel gap Maximum internal fanfold media pack size (label + backing): L×W×H 90XiIIIPlus and 96XiIIIPlus Black Mark Sensing Only (measuring parallel to label perpendicular label/tag edge) End User License Agreement Documentation Limitations of Reverse Engineering, Decompilation and Disassembly Transfer/Sublicense Confidentiality Intellectual Property Page Limitation of Liability and Damages Zebra Suppliers and Licensors Governing Law Injunctive Relief Entire Agreement Assignment Modification Waiver Page Glossary continuous media core diameter diagnostics die-cut media label backing (liner) light emitting diode (LED) liquid crystal display (LCD) lock-up media sensor ribbon ribbon wrinkle roll media fanfold media “smart” label Index Cutter Jam HEAD COLD HEAD ELEMENT BAD message, 148 head test setting HEAD TOO HOT OUT OF MEMORY PAPER OUT Page RIBBON IN THERMISTOR FAULT XML-enabledprinting Zebra Programming Language (ZPL) features ZPL mode setting Page Facsimile: +1 847 913 Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC Part Number: 13383L-004Rev. A © 2007 ZIH Corp