Troubleshooting

 

153

 

 

 

 

 

Print Quality Problems

 

 

 

Table 13 • Print Quality Problems (Continued)

 

 

 

 

 

 

 

 

Problem

Possible Cause

Recommended Solution

 

 

 

 

 

 

 

Misregistration/skips

The printer is not calibrated.

Recalibrate the printer.

 

 

 

labels

 

 

 

 

 

The media sensor is not

Perform media sensor position adjustment.

 

 

 

 

 

 

positioned correctly.

 

 

 

 

 

 

 

 

 

 

 

Improper label format.

Use correct label format.

 

 

 

 

 

 

 

 

Misregistration and

The platen roller is dirty.

See Clean the Printhead and Platen Roller

 

 

misprint of one to

 

on page 134.

 

 

three labels

 

 

 

 

 

The media sensor is not

Place the media sensor in the proper position.

 

 

 

 

 

 

positioned correctly.

 

 

 

 

 

 

 

 

 

 

 

Media does not meet

Use media that meets specifications.

 

 

 

specifications.

 

 

 

 

 

 

 

 

 

 

Vertical drift in

The printer is out of calibration.

Recalibrate the printer.

 

 

top-of-form position

 

 

 

 

 

Normal tolerances of

1. Calibrate the printer.

 

 

 

 

 

 

mechanical parts and printer

2. Adjust the label top position setting. See

 

 

 

modes.

Adjust Label Top Position on page 91.

 

 

 

Note • A vertical drift of

 

 

 

 

 

± 4 to 6 dot rows

 

 

 

 

 

(approximately 0.5 mm)

 

 

 

 

 

is within normal

 

 

 

 

 

tolerances.

 

 

 

 

 

 

 

 

 

 

 

The platen roller is dirty.

Clean the platen roller. See Clean the Printhead

 

 

 

 

and Platen Roller on page 134.

 

 

 

 

 

 

 

 

Vertical image or

The printer is using

Configure the printer for non-continuous and run

 

 

label drift

non-continuous labels but is

calibration routine, if necessary.

 

 

 

configured in continuous mode.

 

 

 

 

 

 

 

 

 

 

 

The media sensor is positioned

Ensure that the media sensor is properly

 

 

 

incorrectly.

positioned to read a single/consistent interlabel

 

 

 

 

gap.

 

 

 

 

 

 

 

 

 

The media sensor is calibrated

See Calibrate Media and Ribbon Sensor

 

 

 

improperly.

Sensitivity on page 85.

 

 

 

 

 

 

 

 

 

The platen roller is dirty.

Clean the platen roller. See Clean the Printhead

 

 

 

 

and Platen Roller on page 134.

 

 

 

 

 

 

 

 

 

Improper printhead pressure

Adjust the printhead pressure to ensure proper

 

 

 

settings (toggles).

functionality.

 

 

 

 

 

 

 

 

 

Improperly loaded ribbon or

Verify that the printer is loaded properly.

 

 

 

media.

 

 

 

 

 

 

 

 

 

 

 

Incompatible media.

Ensure that the interlabel gaps or notches are 2 to

 

 

 

 

4 mm and consistently placed. Media must not

 

 

 

 

exceed minimum specifications for mode of

 

 

 

 

operation.

 

 

 

 

 

 

 

 

9/6/07

XiIIIPlus/R110Xi/R170Xi User Guide

13383L-004 Rev. A