Troubleshooting

 

159

 

 

 

 

 

 

 

RFID Problems

 

 

 

Table 17 • RFID Problems (Continued)

 

 

 

 

 

 

 

 

Problem

Possible Cause

Recommended Solution

 

 

 

 

 

 

 

Poor yields. Too

The RFID labels are not within

Make sure that the labels meet transponder

 

 

 

many RFID tags per

specifications for the printer,

placement specifications for your printer.

 

 

roll are voided.

which means that the

Contact an authorized Zebra RFID reseller for

 

 

 

transponder is not in an area

more information.

 

 

 

that can be programmed

 

 

 

 

 

 

consistently.

 

 

 

 

 

 

 

 

 

 

 

 

The RFID tags being used are

Some RFID tags are more sensitive than others.

 

 

 

very sensitive.

If the problem persists, consider using a different

 

 

 

 

tag type.

 

 

 

 

 

 

 

 

 

Incorrect read and write power

Change the RFID read and write power levels.

 

 

 

levels for the RFID tag type.

 

 

 

 

 

 

 

 

 

 

 

 

Radio frequency (RF)

Do one or more of the following as necessary:

 

 

 

interference from another RF

• Move the printer away from fixed RFID

 

 

 

source.

 

readers.

 

 

 

 

• Make sure that the media door is closed at all

 

 

 

 

 

times during RFID programming.

 

 

 

 

 

 

 

 

 

The printer is using outdated

Go to http://www.zebra.com/firmware for

 

 

 

printer firmware and reader

updated firmware.

 

 

 

firmware versions.

 

 

 

 

 

 

 

 

 

 

 

With a Gen 2 tag, no

The RFID reader/encoder is not

Refer to the RFID Programming Guide to see if

 

 

data is written to the

enabled for Gen 2.

your printer supports Gen 2 tags.

 

 

tag even though the

 

• If your printer supports Gen 2 tags, make sure

 

 

printer says that the

 

 

that you are using the appropriate firmware

 

 

write operation

 

 

version. Download printer and reader

 

 

succeeded.

 

 

firmware, if necessary.

 

 

 

 

• If your printer does not support Gen 2 tags,

 

 

 

 

 

you will not be able to use these tags with your

 

 

 

 

 

printer.

 

 

 

 

 

 

 

 

The printer stops at

The printer calibrated the label

1. Select FEED for the MEDIA POWER UP and

 

 

the RFID inlay.

length only to the RFID inlay

 

HEAD CLOSE parameters (see Select Media

 

 

 

instead of to the interlabel gap.

 

Power-Up Option on page 90 or Select Head

 

 

 

 

 

Close Option on page 91).

 

 

 

 

2. Manually calibrate the printer (see Calibrate

 

 

 

 

 

Media and Ribbon Sensor Sensitivity

 

 

 

 

 

on page 85).

 

 

 

 

 

 

 

 

 

The DATA light

The download was not

1.

Turn off (O) the printer.

 

 

flashes indefinitely

successful. For best results,

2.

Wait 10 seconds.

 

 

after you attempt to

cycle power on the printer

3.

Turn on (I) the printer.

 

 

download printer or

before downloading any

 

 

4. Attempt to download the firmware again.

 

 

reader firmware.

firmware.

 

 

 

 

5. If the problem persists, contact Technical

 

 

 

 

 

Support.

 

 

 

 

 

 

 

 

 

9/6/07

XiIIIPlus/R110Xi/R170Xi User Guide

13383L-004 Rev. A