Troubleshooting 161

Miscellaneous Printer Problems

Miscellaneous Printer Problems

Table 18 identifies miscellaneous problems with the printer, the possible causes, and the recommended solutions.

Table 18 • Miscellaneous Printer Problems

Problem

Possible Cause

Recommended Solution

 

 

 

 

The LCD displays a

The language parameter was

1.

Press SETUP/EXIT to enter configuration

language that I

changed through the control

 

mode.

cannot read

panel or a ZPL command.

2.

Press the left oval.

 

 

 

The printer displays the LANGUAGE

 

 

 

parameter in the current language. Even if

 

 

 

you cannot recognize the characters

 

 

 

displayed, you can still scroll to another

 

 

 

language.

 

 

3.

Press the left or right oval to scroll through

 

 

 

the choices.

 

 

4.

Press SETUP/EXIT.

 

 

 

The LCD displays SAVE CHANGES in the

 

 

 

original language.

 

 

5.

Press NEXT/SAVE to exit configuration

 

 

 

mode and save the changes (if the language

 

 

 

does not change, you may need to scroll to a

 

 

 

different save option by pressing the left or

 

 

 

right oval in the previous step).

 

 

6.

Repeat this process, if necessary, until you

 

 

 

reach the desired language.

 

 

 

The LCD is missing

The LCD may need replacing.

Call a service technician.

characters or parts of

 

 

 

characters

 

 

 

 

 

 

 

Changes in

Parameters are set incorrectly.

1.

Set parameters and save permanently.

parameter settings

 

2.

Turn the printer off (O) and then on (I).

did not take effect

 

 

 

A ZPL command turned off the

Refer to the ZPL Programming Guide, or call a

 

 

ability to change the parameter.

service technician.

 

 

 

 

A ZPL command changed the

Refer to the ZPL Programming Guide, or call a

 

parameter back to the previous

service technician.

 

setting.

 

 

 

 

 

 

If the problem continues, there

Call a service technician.

 

may be a problem with the

 

 

 

main logic board.

 

 

 

 

 

 

9/6/07

XiIIIPlus/R110Xi/R170Xi User Guide

13383L-004 Rev. A