Hardware Troubleshooting
Troubleshooting the PSII
•If the LED is solid red for more than 30 seconds, the PSII has failed the POST. If the failure is not severe, the PSII attempts to print a configuration label on the printer. A failed POST can be caused by any of the following:
•The printer attached to the PSII device is malfunctioning. Turn the printer power off, wait 10 seconds, then turn the printer back on.
•If the PSII still fails the POST, continue below. The PSII has a hardware problem that can only be fixed by replacing or returning the unit. Contact Technical Support for repair or replacement information.
•If the LED is alternately flashing red and green for longer than two minutes, the PSII is in
•If the PSII was purposely put into
•Contact Technical Support for help recovering this unit.
ZebraNet View Utility Discovery or Configuration Problems
If you are having problems using the ZebraNet View utility to discover or configure the unit, check the following:
•Verify there is not a router between the workstation running ZebraNet View and the PSII. Since the PSII does not have an IP address, TCP/IP communication can not be started across a router. Run ZebraNet View on the same subnet as the PSII. This is not a limitation when using ZebraNet View for HP JetAdmin in IPX/SPX Discovery Mode.
•Verify the PSII has a solid green light. If the LED shows a rapidly flashing green light, check the network cable that is attached.
Unable to Print
•If you are having problems printing, verify that there is communication between the PSII and the printer, check the following:
•Print a configuration label by pressing the test button on the PSII. If a configuration label does not print, verify the printer has media and ribbon (if used) and is not paused.
•If problems persist, contact Technical Support.
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