Zebra Technologies ZT210, ZT220, ZT230 Troubleshooting Checklist

126Troubleshooting Troubleshooting Checklist

If an error condition exists with the printer, review this checklist:

Are noncontinuous labels being treated as continuous labels? If yes, calibrate the printer.

Is the printer reporting a ribbon error when ribbon is loaded properly? If yes, calibrate the printer.

Are you experiencing problems with print quality? If yes, see Printing Issues on page 129.

Are you experiencing communications problems? If yes, see Communications Problems on page 138.

If the labels are not printing or advancing correctly, review this checklist:

Are you using the correct type of labels? Review the types of label in Types of Media on page 38.

Are you using a label that is narrower than the maximum print width? Adjust the print width, if necessary.

Review the ribbon- and media-loading illustrations in Load the Ribbon on page 55 and Load the Media on page 60.

Does the printhead need to be adjusted? If yes, adjust the toggle pressure on the printhead.

Do the sensors need to be calibrated? If yes, calibrate the printer.

If none of the above suggestions correct the problem, review this checklist:

Perform one or more of the self-tests given in Printer Diagnostics on page 141. Use the results to help identify the problem.

If you are still having problems, see Contacts on page 11 for customer support information.

P1048261-004

8/22/12