Troubleshooting 135

Error Messages

Table 17 • Error Messages (Continued)

Display/

Possible Cause

Recommended Solution

Indicator Lights

 

 

ALERT

In thermal transfer mode:

1. Load ribbon correctly. See

•

ribbon is not loaded

Load the Ribbon

RIBBON OUT

 

• ribbon is loaded incorrectly

on page 55.

 

2. Calibrate the printer. See

STATUS light steady yellow

•

the ribbon sensor is not

SUPPLIES light flashing yellow

 

detecting ribbon

Media and Ribbon Sensor

•

media is blocking the

Calibration on page 87.

 

 

 

 

 

 

 

ribbon sensor

 

 

 

 

 

 

 

 

 

 

 

In thermal transfer mode, the

1. Print a sensor profile (see

 

printer did not detect the

Print Information

 

ribbon even though it is loaded

on page 83). The ribbon

 

correctly.

out threshold (2) is likely

 

 

 

too high, above the line that

 

 

 

indicates where the ribbon

 

 

 

is detected (1).

 

 

 

 

 

 

1

 

 

 

 

 

 

 

 

 

2

 

 

 

 

 

 

2. Calibrate the printer (see

 

 

Media and Ribbon Sensor

 

 

Calibration on page 87) or

 

 

load printer defaults (see

 

 

Load Defaults on page 86).

 

 

 

 

If you are using direct thermal

Set the printer for Direct

 

media, the printer is waiting

Thermal mode. Refer to the

 

for ribbon to be loaded

User Guide for information

 

because it is incorrectly set for

about changing the print

 

thermal transfer mode.

method.

 

 

 

PH NOT AUTHENTICATED

The printhead was replaced

Install a genuine Zebra™

with one that is not a genuine

printhead.

REPLACE PRINTHEAD

Zebra™ printhead.

 

 

 

STATUS light steady red

PAUSE light steady red

DATA light steady red

8/22/12

P1048261-004