Troubleshooting 139
Miscellaneous Issues
Miscellaneous Issues
Table 19 identifies miscellaneous issues with the printer, the possible causes, and the recommended solutions.
Table 19 • Miscellaneous Printer Problems
Problem | Possible Cause | Recommended Solution | |
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The control panel | The language parameter was | 1. On the control panel display, scroll | |
display shows a | changed through the control | to LANGUAGE Menu. | |
language that I | panel or a firmware command. | 2. Press OK to access the items in this | |
cannot read |
| menu. | |
|
| 3. Use the UP ARROW or DOWN ARROW | |
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| to scroll through the language selections. | |
|
| The selections for this parameter are | |
|
| displayed in the actual languages to make it | |
|
| easier for you to find one that you are able to | |
|
| read. | |
|
| 4. Select the language that you want to display. | |
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| |
The display is missing | The display may need | Call a service technician. | |
characters or parts of | replacing. |
| |
characters |
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| |
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|
| |
Changes in | Some parameters are set | 1. Check the parameters and change or reset if | |
parameter settings | incorrectly. | necessary. | |
did not take effect |
| 2. Turn the printer off (O) and then on (I). | |
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|
| |
| A firmware command turned | Refer to the Programming Guide for ZPL, ZBI, | |
| off the ability to change the | ||
| parameter. | technician. | |
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|
| |
| A firmware command changed |
| |
| the parameter back to the |
| |
| previous setting. |
| |
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| |
| If the problem persists, there | Call a service technician. | |
| may be a problem with the |
| |
| main logic board. |
| |
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| |
The printer was not calibrated | Calibrate the printer. See Calibrate the Ribbon | ||
labels are being | for the media being used. | ||
treated as continuous |
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| |
The printer is configured for | Set the printer for the correct media type | ||
labels. | |||
continuous media. | (gap/notch, continuous, or mark). See Media | ||
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8/22/12 |