Troubleshooting 129
Printing Issues
Printing Issues
Table 15 identifies possible issues with printing or print quality, the possible causes, and the recommended solutions.
Table 15 • Printing Issues
Issue | Possible Cause | Recommended Solution | |
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General print quality | The printer is set at the | For optimal print quality, set the print speed to | |
issues | incorrect print speed. | the lowest possible setting for your application | |
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| via control panel, the driver, or the software. You | |
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| may want to perform the FEED Self Test | |
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| on page 144 to determine the optimal settings for | |
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| your printer. | |
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| See Print Speed on page 79 for how to change | |
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| the print speed. | |
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| You are using an incorrect | 1. Switch to a different type of media or ribbon | |
| combination of labels and | to try to find a compatible combination. | |
| ribbon for your application. | 2. If necessary, consult your authorized Zebra | |
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| reseller or distributor for information and | |
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| advice. | |
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| The printer is set at an incorrect | For optimal print quality, set the darkness to the | |
| darkness level. | lowest possible setting for your application. You | |
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| may want to perform the FEED Self Test | |
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| on page 144 to determine the ideal darkness | |
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| setting. | |
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| See Print Darkness on page 79 for how to | |
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| change the darkness setting. | |
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| The printhead is dirty. | Clean the printhead and platen roller. See Clean | |
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| Incorrect or uneven printhead | Set the printhead pressure to the minimum | |
| pressure. | needed for good print quality. See Adjust the | |
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Loss of printing | The platen roller is dirty. | Clean the printhead and platen roller. See Clean | |
registration on labels. |
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Excessive vertical |
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Media guides are positioned | Ensure that the media guides are properly | ||
drift in | |||
improperly. | positioned. See Load the Media on page 60. | ||
registration. | |||
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The media type is set | Set the printer for the correct media type | ||
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| incorrectly. | (gap/notch, continuous, or mark). See Media | |
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| The media is loaded incorrectly. | Load media correctly. See Load the Media | |
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Long tracks of | Print element damaged. | Call a service technician. | |
missing print on |
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several labels | Wrinkled ribbon. | See wrinkled ribbon causes and solutions in | |
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8/22/12 |