Chapter 27 Troubleshooting

4Reset the device to its factory defaults, and try to access the AMG1312-T Series with the default IP address. See Section 1.7 on page 18.

5If the problem continues, contact the network administrator or vendor, or try one of the advanced suggestions.

Advanced Suggestions

•Try to access the AMG1312-T Series using another service, such as Telnet. If you can access the AMG1312-T Series, check the remote management settings and firewall rules to find out why the AMG1312-T Series does not respond to HTTP.

•If your computer is connected to the DSL port or is connected wirelessly, use a computer that is connected to a ETHERNET port.

I can see the Login screen, but I cannot log in to the AMG1312-T Series.

1Make sure you have entered the password correctly. The default user and default admin password can be found on the cover page of this User’s Guide. The field is case-sensitive, so make sure [Caps Lock] is not on.

2You cannot log in to the web configurator while someone is using Telnet to access the AMG1312-T Series. Log out of the AMG1312-T Series in the other session, or ask the person who is logged in to log out.

3Turn the AMG1312-T Series off and on.

4If this does not work, you have to reset the device to its factory defaults. See Section 1.7 on page 18.

I cannot Telnet to the AMG1312-T Series.

See the troubleshooting suggestions for I cannot see or access the Login screen for the web configurator. Ignore the suggestions about your browser.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen for the web configurator. Ignore the suggestions about your browser.

226

 

AMG1312-T Series User’s Guide