Chapter 27 Troubleshooting

27.3 Internet Access

I cannot access the Internet.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 27.1 on page 225.

2Make sure you entered your ISP account information correctly in the wizard. These fields are case- sensitive, so make sure [Caps Lock] is not on.

3If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless client are the same as the settings in the AP.

4If you are trying to access the Internet wirelessly, make sure you enabled the wireless LAN and have selected the correct country and channel in which your AMG1312-T Series operates in the Wireless LAN > AP screen.

5Disconnect all the cables from your device, and follow the directions in the Quick Start Guide again.

6If the problem continues, contact your ISP.

I cannot access the Internet anymore. I had access to the Internet (with the AMG1312-T Series), but my Internet connection is not available anymore.

1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 27.1 on page 225.

2Turn the AMG1312-T Series off and on.

3If the problem continues, contact your ISP.

The Internet connection is slow or intermittent.

1There might be a lot of traffic on the network. Look at the LEDs, and check Section 27.1 on page 225. If the AMG1312-T Series is sending or receiving a lot of information, try closing some programs that use the Internet, especially peer-to-peer applications.

2Check the signal strength. If the signal strength is low, try moving your computer closer to the AMG1312-T Series if possible, and look around to see if there are any devices that might be interfering with the wireless network (for example, microwaves, other wireless networks, and so on).

3Turn the AMG1312-T Series off and on.

 

227

AMG1312-T Series User’s Guide