Chapter 24 Troubleshooting
2If you changed the static IP address and have forgotten it, you have to reset the device to its factory defaults. Contact your vendor.
If you set the NWA to get a dynamically assigned IP address from a DHCP server, check your DHCP server for the IP address assigned to the ZyXEL Device.
I forgot the password.
1The default password is 1234.
2If this does not work, you have to reset the device to its factory defaults. Contact your vendor.
I cannot see or access the Login screen in the web configurator.
1Make sure you are using the correct IP address.
•The default IP address is 192.168.1.2.
•If you changed the IP address (Section 14.4 on page 176), use the new IP address.
•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the NWA.
2Check the hardware connections. See the Quick Start Guide.
3Make sure your Internet browser does not block
4Make sure your computer is in the same subnet as the NWA. (If you know that there are routers between your computer and the NWA, skip this step.)
•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the NWA.
5Reset the device to its factory defaults, and try to access the NWA with the default IP address. Contact your vendor.
6If the problem continues, contact the network administrator or vendor, or try the advanced suggestions.
Advanced Suggestions
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