Chapter 24 Troubleshooting

•Try to access the NWA using another service, such as Telnet. If you can access the NWA, check the remote management settings to find out why the NWA does not respond to HTTP.

I can see the Login screen, but I cannot log in to the NWA.

1Make sure you have entered the user name and password correctly. The default password is 1234. This fields are case-sensitive, so make sure [Caps Lock] is not on.

2You cannot log in to the web configurator while someone is using the SMT or Telnet to access the NWA. Log out of the NWA in the other session, or ask the person who is logged in to log out.

3Disconnect and re-connect the power adaptor or cord to the NWA.

4If this does not work, you have to reset the device to its factory defaults. Contact your vendor.

I cannot access the SMT.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web configurator. Ignore the suggestions about your browser.

24.3 Internet Access

I cannot access the Internet.

 

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NWA-3500/NWA-3550 User’s Guide