ZyXEL Communications Prestige100 user manual Problems Connecting to a Remote User, Troubleshooting

nothing in the log, the call may have been dropped by the remote device that you dialed in to. Make sure that the configuration parameters between these two devices are consistent.

Problems Connecting to a Remote User

1.First verify that you have configured the authentication parameters in menu 13. These would be CLID Authen, Recv. Authen, and Mutual Authen.

2.If the Remote Dial-in User is negotiating IP, verify that the IP address is supplied correctly in menu 13. Check that either the Remote Dial-in User is supplying a valid IP address, or that the Prestige is assigning a valid address from the IP pool.

3.In menu 14, verify the user name and password for the Remote Dial-in User.

112 Troubleshooting