Oki 5050 manual Problem Solving

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■You sent a fax but the image the remote fax machine received was very poor. If your document had a lot of small type, complex illustrations, photos, or was very light or very dark, try changing your resolution and contrast settings (see “Loading Documents,” page 33). Copy the document on your OKIFAX to preview how it will transmit. The problem may be caused by telephone line interference. Try sending the document again later.

■You sent a fax but it was received completely blank. Make sure that you have loaded your document face down.

■You keep getting reports you do not want. Message Confirmation Reports can be set to print automatically after each single or multiple-location transmission; Error Reports can be set to print after each failed transmission or reception. Check your user function settings and turn off the reports you do not want. See the chapters on Customizing OKIFAX and Reports.

■The image received on your OKIFAX was very poor. Contact the person sending you the fax and ask them to change their resolution and contrast settings. Ask the person to make a copy of the document on their fax machine to make sure it is working properly. Then ask them to send the fax again. If you still have a problem, try making a copy of a document on your machine to make sure it is working properly. If blotches or recurring marks appear, print a cleaning page.

72Problem Solving

■You tried dialing with a One Touch key or an Auto Dial code but nothing happened. Make sure that something is programmed into the One Touch key or Auto Dial code you are using. Check the fax number to make sure it was entered correctly (see the Dial Directories chapter). When you are dialing with an Auto Dial code, be sure to press the Auto Dial key before you enter the code. If your OKIFAX has the Auto Start feature turned off, you will have to press the Start key before dialing will begin (see page 55).

■Your OKIFAX does not answer the phone or receive faxes. First make sure that your OKIFAX is turned on and the power cord is connected to the AC outlet. If you have a handset connected to your OKIFAX, check that there is a dial tone on the phone line. Also check the reception mode you are using—your OKIFAX will not automatically receive faxes in manual answering mode [TEL]. In TAD mode, the answering machine answers the call first. See Setting the Answering Mode, page 20.

■Your received documents are light or have vertical streaks on them and you are not out of toner. First, print a cleaning page—Press the Select Function key, then press the 10/Msg. Print from Memory key, then press the Yes ◀ key. If that doesn’t help, Gently wipe the lens surface of the LED array with a soft pad moistened with rubbing alcohol, and then see if the machine works properly (refer to “Replacing the Toner Cartridge,” page 63). If your OKIFAX still does not work properly, remove the image drum unit (refer to “Replacing the Image Drum Unit,” page 66), and tap the toner cartridge. If this does not work, you may need to replace your image drum cartridge.

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Contents Okifax Okidata Federal Communications Commission Requirements for End Users FCC Telephone Consumer Protection Act OF5050M.PM6 15/98, 923 AM Industry Canada Radio Interference Statement Safety Toner Cartridge Image Drum Unit Handling Direct Access ManuallyContents Faxing Advanced Operations Index Introduction See page 75 for ordering information Component Identification What You Should ReceiveComponents Jack for connecting to an outside telephone line Control Panel Control Panel Keys and Indicators Introduction Introduction One Touch Keypad Signal Tones Installation Take out the image drum cartridge Replace the image drum cartridge Close the document table Okifax Connect Power Loading Paper 3CLOCK Adjustment Setting the Answering Mode 4SYSTEM Data PRG Setting the Language User LanguageConnecting to a PBX Copying To stop the copying process, press the Stop key # OQZ Faxing Dial Directories One Touch Parameters Chain Dialing Programming Groups Faxing Dial Directories Faxing Basic Operations Loading Documents Your documents are now ready for faxing or copying Shortcut Fax Number Programming Receiving Faxes Manually Receiving Faxes in Memory Power Failures and Memory Lift the handset and press the Hook V Request key Faxing Advanced Operations Select a location. Refer to the following instructions Cation Cancel Press the Start key. Your Okifax begins sending the fax 5MAIL Password PRG RX MSG Relay Password Remote List noEnter Waiting to be Polled Polling RX, Select Location Customizing Okifax Customizing Setup FAX Ring Call FAX Number NOW Function noDistinctive RING, SET Not used Changing Your User Function Settings Dial Parameter Settings 2DIAL Parameter Fax Reports Understanding ReportsPrinting Reports Broadcast Confirmation Report MCF Result codes indicate the results of communications Problem Solving Push the buttons on the side of the copy stacker until you Of5050hw.pm6 15/98, 935 AM Printing a Cleaning Lift the document table into an upright position 15/98, 941 AM Change Drum Soon Message Push in the cover release buttons on the side of the copy 0213 FAX No Paper FAX Replace Paper Replace Toner Cart Problem Solving Problem Solving Problem Solving Service and Support Limited Warranty Okidata Service Locations Specifications ITU-T G3Index Auto StartBusy Tone Detect Dial Prefix Incoming Ring ONE Touch Param Printer Alarm Timer ProgRing Response 51 Redial TriesTSI/CSI Material Safety Data Sheet Appearance and odor Black granules, no odor Small Spills
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