Oki 5050 manual Service and Support

Service and Support

This information is valid for the United States and Canada only.

Okidata is firmly committed to the satisfaction of our customers. If you have a problem that your customer documentation cannot solve, contact these sources for service or support:

Your Dealer

Consult the dealer location where you purchased your OKIFAX, or call 1-800-OKIDATA(1-800-654-3282) for the location of the nearest Authorized OKIDATA Service Dealer.

■Prices and minimum charges may vary.

■Proof of purchase is required for warranty work. Be sure to retain your purchase documents.

The Okidata Customer Information System

For quick answers to commonly-asked questions, call 1-800- OKIDATA (1-800-654-3282). The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week. The system can provide immediate assistance with:

■Basic Operating Procedures

■Sales and Service Referrals

■Parts and Consumable Referrals

■Product Information

74Problem Solving

Okidata Faxable Facts

This on-line document retrieval system gives you around- the-clock access to product and support information through your fax machine. Call 1-800-654-6651 and follow the recorded instructions.

Okidata on the Internet

For the latest product information answers to common questions, and other support, visit Okidata’s Web site:

http://www.okidata.com

Okidata Customer Service Representatives

Call 1-800-OKIDATA(1-800-654-3282) to speak with an Okidata Customer Service Representative. Please be sure that you are calling from a telephone close to your OKIFAX, so you can describe your problem accurately. Our Customer Service Representatives are trained on all current Okidata products. They can answer your questions regarding:

■Installation of your OKIFAX

■Determination of OKIFAX issues that require service

■Consumer relations

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